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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Katie Has been really helpful to amend my quote and provide the right details after me giving the wrong email address. My problem was fully resolved in matter of minutes and customer attention was... Ver mais

Classificada 5 em 5 estrelas

After 50 years involved in all aspects of personal insurance, i have never experienced such civility and service along with professional advice. Even the trainee ROS was superb. I have employed around... Ver mais

Classificada 5 em 5 estrelas

The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... Ver mais

Classificada 1 em 5 estrelas

My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de joalharia e relógios
  2. também em
  3. Agência de seguros
  4. Companhia de seguros de habitação
  5. Companhia de seguros empresariais
  6. Companhia de seguros pessoais
  7. Corrector de seguros

Sobre TH March

Escrito pela empresa

Trusted insurance advisors since 1887, it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.


We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.


Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.


Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.


We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

849 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(849)

10 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Slow Responses - Competitor is better

Moving to TH March from Highworth Insurance has been arduous. Was looking to get insurance on a watch which has been insured elsewhere previously, jumped through all of the hoops TH March provided and still it doesn't seem enough. Latest response from them is says I didn't show the watch when I got it valued at a high street brand which I did (I'm sure they wouldn't just value something they've not seen). Average email response takes 7 days... Not a good experience at all.

12 de outubro de 2021
Opinião espontânea
logótipo da TH March

Resposta da TH March

Dear DS

We are sorry to hear that you are having difficulties with the insurer’s requirements for an up to date valuation when insuring a watch. It is easy for us to say as brokers, seeing other customers’ claims going through so smoothly, how important it is that our customers get all their documentation sorted out correctly at the start. But trust us, and trust the feedback here, that it really does make all the difference if you are ever in the difficult situation where you need to make a claim.

We can see that you and our team have communicated back and forth by telephone and email multiple times regarding the insurance requirements for a number of weeks. We were sorry to hear that our explanations and support in you obtaining the necessary documentation were not satisfactory. This is not the experience of most of our customers, so we thank you for bringing to our attention that something has gone wrong on this occasion. All our colleagues are trained to explain the documentation requirements and we have created what we think are helpful guides but we are always looking at ways we can improve our service.

As regards any delayed responses, please also accept our sincere apologies. We are experiencing a high volume of emails and calls into our office but are trying hard to take steps to deal with this.

In the meantime, we are glad that you have continued your insurance with us currently and your watch remains covered.

Kind regards
Nat at THM

Classificada 5 em 5 estrelas

Excellent service quick and friendly

Excellent service quick and friendly.
I lost the diamond from my ring. When I contacted T. H. March the phone was answered promptly, the member of staff was friendly and professional. The whole process of completing a claim form and getting the ring repaired was very efficient and straightforward.

23 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service

Charlotte and Oliver were fantastic and walked me through the process of making a claim as It’s a stressful lol experience when you lose high value jewellery. I can’t recommend enough!

16 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very impressed with ease of use with…

Very impressed with ease of use with the company, and when I did have to make a claim for my wedding ring which I stupidly lost, I was soon put at ease, after sending the forms they emailed and my valuation cert, that I would be covered. Jayde there also contacted the original jewellers I went to, to ask about the best price to get my replacement if I decided to go there for it, which I did for sentimental reasons at least, so it couldn’t have been easier and I highly recommend the company

6 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Engagement ring repairs

My engagement ring needed to go back to the jewellers so that a couple of smaller diamonds could be replaced. I found the claims process with TH March to be super easy from start to finish, with TH March being easily contactable via email if I had any questions. Thank you for the A* service!

28 de agosto de 2021
Opinião espontânea

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