Thurlow Nunn Opiniões 

A most painful experience based on Hyundai as the manufacturer. Car ordered in January with delivery promised February or early March. Finally delivered late June with countless broken promises on the way, vehicle colour change and then delivered with incorrect number plates. A painful experience from start to finish,

Sam was really helpful and put my needs 1st

Excellent customer service and communication

My experience of purchasing a car with Thurlow Nunn Luton was absolutely brilliant. The Sales person made the whole process very easy and comfortable.
Thank you for everything Khalid- You really are Sales person pf the year.

Byeing my first car from Thurlow nunn mk,following my eldest daughter who had just bought a car aswell from Josh who was amazing, there was no pressure selling ,so friendly and helpful. Also did have an issue after driving away.But was resolved in 24hrs and truly such a thoroughly enjoyable experience dealing with Josh and Steve at Thurlow nunn

Price came in lower than estimated, also duration of repairs were shorter than expected. Friendly service and very professional

Great team took the time to understand my needs.

Welcoming staff, Steve was always polite and answered any questions we had, accommodated a test drive, made sure all repairs and service was complete.

The whole experience was very pleasant from start to finish. Everything was explained very clearly and any questions we had were answered no problem.

Alex was not pushy, answered all my questions and kept in contact regarding test driving and collection.

Staff are professional and friendly. They go the extra mile to help and explain everything clearly.

After a good start with my first brand new Hyundai, my second one had a fault after just 12 months. I was repeatedly ignored, told there was no issue, and then made to wait months at a time to get appointments only to find out the now 18 month old car needed a new clutch plate. After complaining to Hyundai UK I got an appointment within 1 week, not the 9 weeks that Thurlow Nunn promised was the only available option. My complaint email directed to the branch in Northampton is yet to receive a response after several weeks. Meanwhile I've received many marketing emails inviting me to sales events and telling me how amazing they are. The only decent person at this company is the girl on the service desk reception who could do better at any other workplace than this. I 100% do not recommend Thurlow Nunn OR Hyundai.

The service was great friendly staff car was finished within timeline while I waited only took an hour

Very comfortable visit. Just the right amount of attention and no pressure put on to buy.

understood my needs and was very helpfull

Would like to thank the service team for their brilliant help in servicing our motability car.
Arranging collection and return of our vehicle and keeping us informed.
A special thank you to Alison,so helpful for arranging it all .

Great customer service, very friendly and polite staff

I purchased a Hyundai Approved Used vehicle (Reg: EF23CZR) from Hyundai dealer.

Despite having a physical stamp in my service book for a service carried out at this branch on 06/08/2025 at 19,511 miles, the dealership failed to upload the service to the Hyundai Digital Service Record (DSR) system. Since Spirit Hyundai has now changed ownership, I contacted the dealership several times after the transition to have this corrected, supplying photographic evidence of their own service stamp, but received no meaningful response.

A complete digital history is a requirement for maintaining the Hyundai 5-Year Warranty and was one of the main reasons I chose to buy an “Approved Used” vehicle from a franchised Hyundai dealer. It is extremely concerning that a main dealer could neglect such a basic administrative responsibility, especially when it may affect a customer’s warranty coverage and future resale value.

While ownership may have changed, customers should still expect continuity, accountability, and proper record management. Based on my experience, I would strongly advise anyone purchasing an Approved Used vehicle to independently verify that all servicing has actually been uploaded to Hyundai’s DSR system rather than relying solely on stamps in the service book.

Great price and great salesman with 9/10 for our trade in price.
No pressure and did us a great deal on protection pack too.