Thurlow Nunn Opiniões 

1564
TrustScore: 4 em 5

4,2

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Classificada 1 em 5 estrelas

Took my car in today for an intermittent EML , Engine Repair Needed warning and reduced power mode. Happens on long dual carriageway/motorway runs leaving me to try and not get rear ended and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

All the staff were incredibly welcoming and friendly. The vehicles were set out neatly, making it easy to walk around and view everything, and the showroom was just as well-organized. It was a very re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I would highly recommend Thurlow Nunn Milton Keynes, especially Dan, who made the whole experience genuinely enjoyable. He was incredibly friendly, accommodating and professional, with excellent commu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'd wanted an electric car for a while, but they were too expensive,so when it was time to upgrade my petrol car, I was delighted when Nicola suggested a year old car they had just had in. After a tes... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

With modern showrooms situated across Bedfordshire, Buckinghamshire and the East of England, Thurlow Nunn provides drivers with the widest choice of quality Approved Used vehicles and great offers on the latest generation of new Vauxhall, Peugeot and MG cars. Over the years, we have built a strong reputation for impeccable customer service, and we’re keen to continue upholding the highest standards of expertise.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(1564)

211 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Thurlow Nunn Milton Keynes…

The staff at Thurlow Nunn Milton Keynes were good because they appeared knowledgeable, helpful and approachable, Made me feel at ease and helped me with any questions or queries I had about the car and the purchase of my corsa.

27 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Lack of after Sale Support

Recently bought a car from the branch in Milton Keynes and was given incorrect information about the service history, which I only found out after purchase as the dealership had 'lost' the service logbook. Only after chasing did I get some information and was advised this would be followed up. Have chased with the used car sales manager, who initally responded and offered a partial resolution, however complete lack of acknowledgement to subsequent follow up requests. I then raised a complaint through the ADR process, who simply forwarded it to the manager in question who continues to ignore my emails. Follow up emails to the service support team go unanswered. Certainly not what I would expect from such a well known dealership.

25 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

5 hours for MOT

Took car for mot service plan what I told them it took nearly 5 hours to do mot all it needed was one tyre and then tried to charge me for mot t and when I said Ino it's on a service plan the response was I wish you would have said I've got to print all this off again now I said I did tell you this morning if it wasn't for service plan I would definitely not be using them again

19 de janeiro de 2026
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

We are terribly sorry to hear you've had this experience. Please provide us with some further contact information and we can reach out to resolve.

Classificada 5 em 5 estrelas

I recently purchased a used car from…

I recently purchased a used car from Thurlow Nunn. The car was delivered in really good condition. Bradley helped with making the process really smooth. All queries were dealt professional and with care. Great customer service.

8 de janeiro de 2026
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Amazing! Thankyou for your feedback.

Classificada 1 em 5 estrelas

Terrible service MG Corby…

Went to the mg garage in Corby for a warranty claim. The service manager misinformed me and more than none occasion with my booking and parts that where fitted to my car. The truth was none of warranty work was done. Then when challenged he refused outright to fix the car. The issue was with the light sensors, I had waited since the summer for my booking and got in October after they cancelled hours before bookings when I finally got my car in the service guy told me the dipped headlights would always be on in the winter, when I explained they were on in the summer as well he dismissed it and said bring it back next summer. It was fixed in another dealership and NO the lights are not on when it is a bright day in winter. Will never step foot in Corby dealership again. It a shame because I have to travel to find a decent dealership. The lady in service also appears to want to argue as well but I didn't fall into that trap or lower myself to there level, they were reported to MG UK.
Just to update and I waited a while, nobody contacted me me details were provided, not that I want any contact we have nothing to discuss, unfortunately it seems they put these comments to make them self look like they care. I have spoke to others who had issues with the Corby branch and will not return, not good business for Corby branch.

31 de outubro de 2025
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Hi There, we are terribly sorry to hear this review. We have passed this onto the correct members of staff at the branch to reach out.

Classificada 5 em 5 estrelas

Fantastic service from Ross at Lowestoft


I bought a Kia Ceed as a part exchange from Thurlow Nunn Lowestoft and couldn’t be happier with the experience. Ross was fantastic throughout the whole process — he sent detailed videos showing the vehicle’s condition and even held the car for me as I had a long journey to visit. The customer service was outstanding. Highly recommended!

10 de janeiro de 2026
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Lovely feedback! Thankyou!

Classificada 5 em 5 estrelas

Great service provided from all staff

Great service provided from all staff, happy to help out and make a good deal happen.

Showroom had lots of options and was clean and tidy made for an all round good visit and purchase.

30 de dezembro de 2025
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Thank you very much for your kind review! We’re really pleased to hear you had a great experience and that the team were helpful in making a good deal happen. It’s also great to know you enjoyed the range of options in the showroom and found everything clean and welcoming.

We truly appreciate your feedback and hope you enjoy your new purchase — we look forward to seeing you again in the future!

Classificada 5 em 5 estrelas

Helpful sales team

Sales team were informative, helpful and not pushy. Extended warranties, service plans etc were offered which I declined on this occasion. They showed me other similar vehicles from dealerships in other areas. The one I chose was made available promptly the next morning which I purchased.

19 de dezembro de 2025
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Thank you for your lovely feedback! We’re glad you found the team helpful and informative, and that everything ran smoothly with your purchase. Enjoy your new vehicle, and thanks again for choosing us!

Classificada 5 em 5 estrelas

Salesman

Salesman was very polite, showed me around the car i wanted and provided helpful advice

22 de dezembro de 2025
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Thats great, thankyou!

Classificada 5 em 5 estrelas

Nick in the Milton Keynes branch was…

Nick in the Milton Keynes branch was amazing! He helped me with the purchase of my van explained all my options, went through everything in the van and helped me set it up. A very positive experience and would definitely recommend

31 de dezembro de 2025
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

Fantastic, thankyou for your review!

Classificada 1 em 5 estrelas

Just had a terrible experience in the…

Just had a terrible experience in the service department Norwich. I phoned for an update, to be told that I’d had an update already in the morning, that there was no update or timeline, and why am I ringing 6 hours later to see if my car might be ready? Before a weekend? Sorry for your inconvenience, thought I was paying for the privilege of you working on my car. The little chap who answered was thoroughly unpleasant

2 de janeiro de 2026
Opinião espontânea
logótipo da Thurlow Nunn

Resposta da Thurlow Nunn

We’re very sorry to hear about your experience and appreciate you taking the time to share it. This is certainly not the level of service we aim to provide, and we apologise for the frustration and inconvenience caused, particularly around communication and the way your call was handled. I have raised this with the correct team and they will be in touch soon.

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