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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

booked a hotel through this company with an agreed price only to find when arriving at the hotel the room does not exist there for we had to pay double for 2 smaller rooms and have my family split up... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This summer, we booked The Langham, Fifth Avenue on ticati. The entire booking process was smooth and convenient. The service team was very caring, and the speed of replying was instant. We were very... Ver mais

Classificada 1 em 5 estrelas

Used the website to book a room at Trecarn for one night. Quote for the room £49. Selected book, entered my details. I was advised I would pay £0 now and when I was ready to enter my bank details the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I booked through Ticati for the first time and was very unsure whether the booking had actually gone through to the hotel. The price seemed almost too good — nearly half as cheap as other providers.... Ver mais

Informações sobre a empresa

  1. Viagens e férias

Escrito pela empresa

TiCATi : L'Art du Voyage Intentionnel et Responsable - TiCATi est une agence de voyages de luxe exclusive, dédiée à la création d'expériences sur mesure qui allient raffinement absolu et engagement éthique profond. Nous sommes les Designers d'Expériences qui transforment le voyage de luxe en une force positive pour le monde. Notre Engagement Fondamental : Santé et Bien-être du Client : Nous intégrons le bien-être holistique dans chaque itinéraire, des options nutritionnelles personnalisées aux programmes de récupération, garantissant un retour plus ressourcé que jamais. Bien-être des Employés Partenaires : Nous sélectionnons rigoureusement des propriétés qui démontrent une excellence dans le traitement de leur personnel, assurant des conditions de travail équitables et un personnel heureux, ce qui enrichit votre séjour. Impact Écologique Positif : Notre Ligue des Hôtels Élyséens regroupe uniquement des établissements qui contribuent activement à la préservation de la faune et de la flore locales, minimisant l'empreinte environnementale de votre voyage. Voyagez avec TiCATi pour une expérience où le luxe n'est jamais compromis, mais toujours responsable. TiCATi : Where Every Journey Finds Its Soul.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

尊重自然的奢華旅行

尊重自然的奢華旅行。我們的孩子在TiCATi選擇的度假村學到了很多關於植物保護的知識。這是既有教育意義又令人愉快的體驗。謝謝你們!.

10 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Everything worked perfectly

I booked through Ticati for the first time and was very unsure whether the booking had actually gone through to the hotel. The price seemed almost too good — nearly half as cheap as other providers. I also couldn’t really tell from my online research how reliable Ticati is, and the reviews I found were all quite old. That’s why I’m writing this review. Everything worked perfectly for me. The hotel had my booking on file, and I got the room at the exact price I had booked it for through Ticati. And the 4-star hotel is just as good as advertised. I will book through Ticati again.

31 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Bespoke journey!

A responsible choice that maintains exceptional luxury. The privacy and discretion afforded were unparalleled. The experience was truly bespoke, focusing intensely on my personal health and spiritual well-being, all while knowing the local environment was being protected. Highly recommended for those who value true exclusivity. TiCATi made our journey effortless. Their attention to detail regarding our nutritional needs was perfect, and the selected retreat was heavily involved in local fauna preservation. Luxury travel with purpose, a rare find.

27 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ticati very misleading

I have been looking to book the Westin in Costa Rica for part of our family holiday and my 50th birthday celebrations. When I saw Ticati advertising a price which I thought was reasonable value for my I booked the 4 nights through them for 2 adults and 1 child, Al Inclusive.I received a confirmation email confirming the booking along with the price that I had agreed on their website.
A few days later I wanted to check the booking had been added onto the hotels booking system, I logged onto the Westin, put in my details and confirmation number, to my delight my booking was on their system for exactly what I had booked, 2 adults & 1 child. However I scrolled down the page to see the costings for my stay only to see that the hotel was going to charge me £600 more than what I had agreed with Ticati. I contacted Ticati with my concerns only to have a email back saying ‘ we are sorry we are going to have to cancel your booking due to this being a Adults only resort and the hotel not accepting children’. This is a complete lye, the hotel is a family resort with a full Childs area including a pool and play area. I sent a return email to them explaining this and to suggest to them the only reason they are cancelling the booking is that the price they HAD agreed to and I had confirmation of was incorrect and false. To which I had a confirmation email saying they had cancelled my booking!!, and saying I can rebook the same room at the same price with the hotel on their own website!!, this is untrue the price has now increased by £1000, and if we can book the hotel now why did Ticati say that this was a adults only hotel? They only said this was so they had a reasonable explanation to cancel my booking.
Basically I would be very wary of booking through this site, I had a full confirmation of my booking, including the price, however if I did not log onto the Westins website I would have arrived at the hotel only to find that would be trying to charge me a much larger amount than I had budgeted for.
This company is not a company that I would ever suggest booking through.
Thanks Ticati you have now ruined my 50th birthday due to me now not being able to book the hotel I wanted.!!!
UPDATE, ALL INFORMATION AND EMAILS FROM TICATI REGARDING MY BOOKING HAS BEEN SUBMITTED AND REVIEWED BY TRUST PILOT TO AUTHENTICATE MY CLAIMS THAT TICATI CANNOT BE TRUSTED

11 de agosto de 2025
Opinião espontânea
logótipo da TiCATi

Resposta da TiCATi

Thank you for your feedback. We take all concerns seriously and would like to address the statements in your review.
We are a licensed IATA agency registered with Atout France, ensuring complete price protection for all confirmed bookings. Once a hotel confirms a rate, it is legally binding.
Regarding your reservation made in early August for mid-November, our system connects in real-time with the hotel's platform. The hotel requested cancellation the day after booking based on their property policies, not pricing discrepancies as alleged. The rate for your November stay did not change during this period.
Since our creation, we have been committed to standing with our guests and creating genuine moments of exceptional hospitality. We attempted to obtain your complete details to address this matter transparently but have not received the necessary information for investigation or resolution.
The statements in this review contain serious allegations that are factually inaccurate and potentially defamatory. We have documented all correspondence and booking records. Under French law, making defamatory statements without supporting evidence may carry legal consequences.
We remain committed to resolving genuine booking concerns and invite you to contact us directly with your full information.

Classificada 4 em 5 estrelas

booked a hotel through this company…

booked a hotel through this company with an agreed price only to find when arriving at the hotel the room does not exist there for we had to pay double for 2 smaller rooms and have my family split up on holiday
in fairness to ticati they did contact the hotel on my behalf and get me a full refund in the end.

28 de setembro de 2023
Opinião espontânea
logótipo da TiCATi

Resposta da TiCATi

Dear Mr. Davidson, Thank you for sharing your experience at The Knickerbocker. We highly value your feedback and are committed to ensuring enjoyable travel experiences. Upon learning of the issue with your room, we immediately contacted the hotel, which led to a full refund for the additional room offered. The room was listed and confirmed in real-time by the hotel's system, and as such, the hotel is obligated to honor the reservation according to the terms and conditions (except if you agree with the hotel to take an additional room or pay for an upgrade). The hotel's management has promptly agreed to the refund and assured us that all our clients will receive extra care in the future. We acknowledge that we have received numerous excellent reviews from most clients about the hotel. For any future travel needs, please feel free to reach out to us via WhatsApp, phone, or email. Sincerely, Charlotte Matéo

Classificada 5 em 5 estrelas

J’apprécie les agents pour leur…

J’apprécie les agents pour leur expertise, leur aide et leurs précieux conseils. C’est vraiment agréable de traiter avec Charlotte, Max ou Gabrielle pour perfectionner les vacances.

7 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

So far smooth and Friendly Booking Experiences

So far, I have booked 6 times through Ticati for New York, Miami beach and Los Angeles and have received good value for what I paid each time. I have also had several interactions with ticati.com customer service, which were smooth and friendly, so I have no complaints.

21 de janeiro de 2023
Classificada 5 em 5 estrelas

Their hospitality was truly remarkable !

Due to the ongoing turmoil in Paris, our travel was unexpectedly disrupted. However the hotel we had booked proved to be excellent, as they graciously accommodated us three days ahead of schedule. Their hospitality was truly remarkable, and they allowed us to check-in the morning, despite our original plan to only store our luggage until official check-in time. Thanks to ticait.com for coordinating with the hotel and making it happen.

21 de março de 2023
Classificada 5 em 5 estrelas

Found the best rate on a luxury hotel in NYC.

Found the best rate on a luxury hotel in NYC I had been looking at for about 1 week on ticati.com. We wanted a special room for our anniversary and they followed up quickly to let me know they could secure this room for me. We got a complimentary breakfast, late check-out and upgrade. I am so happy I found this new resource for booking future trips! I will absolutely use them again.

10 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Grande sélection d'hôtels écologiques

C'est le premier hôtel que j'ai réservé avec ticati.com. Jusqu'ici tout va bien. J'ai réservé un autre hôtel pour février. J'aime le caractère unique de ce site qui offre une grande sélection d'hôtels écologiques.

28 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very good customer service

Very good customer service, I booked a hotel using Ticati and everything went well. I like the fact that it includes environmental-friendly hotels.

20 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

This is the first hotel that I have…

This is the first hotel that I have booked with ticati.com. So far so good. I do have another hotel booked for early December. I love the uniqueness of Green hotels and greatly appreciate that you have curated a selection for me to which I can chose.

3 de novembro de 2021
Classificada 5 em 5 estrelas

Ottimo hotel e ottimo servizio offerto da Ticati.

Ottimo hotel e ottimo servizio offerto da Ticati.
Ticati è il migliore sito per trovare hotel!

Questo hotel è ecologico (Verdura Resort, Rocco Forte): Articoli da toeletta biologici, Opzione organica, Adatto ai vegani, Fattorie a tavola, Locale e stagionale, Raccolta differenziata, Energie pulite, Efficienza dell'acqua, Biciclette a disposizione.

2 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First experience with ticati

This summer, we booked The Langham, Fifth Avenue on ticati. The entire booking process was smooth and convenient. The service team was very caring, and the speed of replying was instant. We were very satisfied with the experience, so we booked our trip to the Sheraton Full Moon Resort in Maldives early next year through them as soon as we came back from our vacation. We look forward to our next vacation. A tip to share: We accumulate membership points from both ticati website and from Marriott/Langham at the same time. Quite worth it.

1 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Site convivial et équipe très prévenante ;)

Nous utilisons ce site régulièrement lorsque nous séjournons au Ritz London. Nous avons également séjourné 2 semaines à l'hôtel Barrière Majestic à Cannes cet été - un hôtel écologique également. Les équipes de TiCATi et de l'hôtel ont été particulièrement attentionnées pour nous offrir un séjour inoubliable et magnifique. La réservation est rapide et les descriptions écologiques claires. Merci encore, je suis vraiment conquise !

29 de outubro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Used the website to book a room at…Trecarn

Used the website to book a room at Trecarn for one night. Quote for the room £49. Selected book, entered my details. I was advised I would pay £0 now and when I was ready to enter my bank details the real price is £444. Outrageous and misleading.
I have a screenshot with the final price and it is very clear the final price was GBP444 for one room 2 adults. I can share the screenshot if necessary

1 de junho de 2021
Opinião espontânea
logótipo da TiCATi

Resposta da TiCATi

Thank you for your feedback. The Trecarn hotel is a 2-stars hotel with an average starting price below £50 (https://www.ticati.com/hotel/trecarn-hotel-113345/). Prices on our platform are set up directly by hotels and distributed in real-time. Price differences between the hotel page and the confirmation page may occasionally happen (less than 1%) when the hotel has setup a cache (for 1 or few hours) and has amended the rate within this time. On the confirmation page, the hotel server will always provide rates in real-time to ensure our guests can always review the most updated information before entering any booking details. Fortunately, most hotels do not use cache and for the few other hotels we find ethical to publish them the time they upgrade their system (we apologize for the inconvenience caused). Effectively, our goal is to highlight all green hotels, assist all other hotels to become greener and assist eco-conscious travelers in finding hotels respecting their values and our eco-system.

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