The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver mais
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Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Informações de contacto
4-10 Fisher St, 2128, Silverwater, Austrália
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service and great…
Great customer service and great products with also great prices.
15 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Chris,
Thank you for your wonderful feedback!
We’re so glad to hear you’re happy with our customer service, products, and pricing. Your support means a lot to us, and we look forward to assisting you again in the future!
Kind regards,
Brook
My tiles were lost in transit and my…
My tiles were lost in transit and my tilers had to be rescheduled 3 times.
Paul tried to help me get these tiles to me by the drop dead date but he couldn't get them to me early enough on the day so I had to arrange my own courier and help him unload these tiles by hand!
The shipping fee was refunded and the tiles look amazing.
10 de março de 2026
Resposta da Tilemall Pty Ltd
Hi there,
Thank you for sharing your experience.
We’re very sorry for the delivery delays and the inconvenience caused, including the need to reschedule your tilers multiple times. We understand how disruptive this must have been for your project.
We truly appreciate your patience, and we’re glad Paul was able to support you throughout the process and that the shipping fee was refunded as a resolution. It’s also great to hear you’re happy with how the tiles look.
Thank you again for your understanding and feedback — we’ll continue working to improve our delivery experience.
Kind regards,
Brook
Website easy to navigate
Website easy to navigate, prompt service at pick-up.
Great job guys, well done.
Thank you.
13 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Maloney,
Thank you for your kind feedback!
We’re so pleased to hear you found our website easy to navigate and had a smooth and prompt pick-up experience. Your support means a lot to us.
We truly appreciate it and look forward to assisting you again in the future!
Kind regards,
Brook
Resposta da Tilemall Pty Ltd
Hi Andrew,
Thank you so much for your kind feedback! We’re really glad to hear you’re happy with the product and our delivery service.
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards
Brook
Resposta da Tilemall Pty Ltd
Hi Monique,
Thank you so much for your wonderful feedback 😊
We’re thrilled to hear that you’re happy with our service, fast delivery, and the quality of our products. It really means a lot to us!
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Brook
Resposta da Tilemall Pty Ltd
Hi Stacey,
Thank you for your feedback 😊
We’re really pleased to hear that you found our service fast and efficient—that’s exactly what we strive for!
We appreciate your support and look forward to assisting you again in the future.
Warm regards,
Brook
Great experience site was easy to use
Great experience site was easy to navigate, find what I needed and check out
7 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Ange,
Thank you for your wonderful feedback! We’re so glad to hear you had a great experience and found our site easy to navigate from start to checkout.
Kind regards
Brook
Professional service was able to assist…
Professional service was able to assist in perching the grout and easy to pick up from wearhouse fast service
2 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Panagiotis,
Thank you for your kind review! We’re glad our team could assist you with purchasing the grout and that you found the pickup process quick and convenient. We appreciate your support and look forward to serving you again soon! 😊
Warm regards
Brook
Resposta da Tilemall Pty Ltd
Hi Jenny,
Thank you for your kind words! We’re thrilled to hear you enjoyed our service and product range.
Best regards
Brook
Samples in record time…
Purchased sample arrived in record speed and identical to images on web site.
26 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Lan,
Thank you for your feedback!
We’re glad your sample arrived quickly and matched what you saw online.
Kind regards,
Brook
The helpful staff
12 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Andrew,
Thank you for your feedback!
We’re glad our staff could help and appreciate you taking the time to share your experience.
Kind regards,
Brook
Excellent Service
Excellent display room, awesome customer service, great products and competitive pricing. Paul was super helpful and was able to organise an urgent delivery, even for a small order for me. Well done Paul & Team
22 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Ashwin,
Thank you for your wonderful feedback!
We’re delighted to hear you enjoyed our display room and that Paul and the team could assist with your urgent order. Your kind words mean a lot to us!
Best
Brook
Great customer service
Great customer service. I had issues with my order when it first arrived and the team rectified the problem immediately
20 de março de 2026
Resposta da Tilemall Pty Ltd
Hi there,
We’re glad we could resolve the issue quickly and that you’re happy with our customer service.
Kind regards,
Brook
Excellant service
Product exactly as described, service was really helpful and when we requested speedy delivery they obliged, very happy!!!
3 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Ingrid,
Thank you for your feedback!
We’re thrilled to hear you’re happy with the product and our service, and that we could get your order to you quickly.
Kind regards,
Brook
Great experience dealing with Tilemall
I purchased an ADP Halo Wall Basin from this company and picked it up from their Silverwater warehouse. The customer service was excellent, and the warehouse itself was large, clean, and well organised. I would definitely buy from this company again when the opportunity arises.
19 de março de 2026
Resposta da Tilemall Pty Ltd
Hi there,
Thank you for your feedback!
We’re glad you had a great experience with our Silverwater warehouse and customer service. We look forward to helping you again in the future.
Kind regards,
Brook
Excellent communication
When the products that we ordered were not in stock and were on back order the guys from Tilemall contacted us to offer alternative products so we could continue with our project. The quality of the items is excellent and the shower mixer body and handle feeling like a top quality products.
The shower arm and head perfectly match our heated towel rails.
18 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Andy,
Thanks so much for your kind feedback—we really appreciate you taking the time to share your experience.
We’re glad our team could assist with alternative options to keep your project moving, and it’s great to hear you’re happy with the quality of the products. It’s especially nice to know the shower mixer, arm, and head all came together perfectly with your heated towel rails.
If you need anything further down the track, please don’t hesitate to reach out—we’re always happy to help.
Kind regards,
Brook
Be friendly , sometimes price match
Fast , good helper to find what is customers need.
5 de março de 2026
Resposta da Tilemall Pty Ltd
Hio Frank，
Thank you for your feedback!
We’re really glad to hear you found our service fast and helpful in finding exactly what you needed. That’s exactly what we aim for 😊
We look forward to assisting you again soon!
Kind Regard
Brook
Very helpful and the best range of…
Very helpful and the best range of grout colours in Australia
17 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Kerri,
Thank you so much for your kind feedback!
We’re really glad you found our team helpful and that you were happy with our range of grout colours — we take pride in offering one of the best selections in Australia 😊
We look forward to helping you again on your next project!
Best
Brook
Efficient and professional
Efficient and professional! Jenny was especially helpful for information, ordering. Tilemall is a great place to shop for tiles. Comes highly recommended. Thank you.
15 de março de 2026
Resposta da Tilemall Pty Ltd
Hi ,
Thank you so much for your kind words and recommendation!
We’re delighted to hear that you had an efficient and professional experience, and we’ll be sure to pass your feedback on to Jenny — she’ll be very pleased to hear it.
We truly appreciate your support and look forward to assisting you again in the future 😊
Best
Brook
Really helpful
Really helpful, great customer service and the delivery was received quickly
27 de fevereiro de 2026
Resposta da Tilemall Pty Ltd
Hi,
Thank you so much for your kind feedback! We’re really glad to hear you found our service helpful and that your delivery arrived quickly.
If you need anything else or have any questions in the future, please don’t hesitate to reach out 😊
Kind regards
Brook
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