The tiles were sent immediately and arrived by Team Global driver who rang me before delivery. They were on a pallet all good condition after a long trip from Sydney to Qide Bay Queensland. Well done.... Ver mais
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Leia as opiniões dos outros
I placed order on 20/5/26 with Interstate courier booked in on 27/5/26. It's taken 5 days for invoice to come through and order is not yet delivered from Sydney warehouse to one of the Sydney suburb... Ver mais
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communicat... Ver mais
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Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Informações de contacto
4-10 Fisher St, 2128, Silverwater, Austrália
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast delivery and excellent communication
Delivery was very fast. One of the parts was missing but TileMall quickly arranged the supply and pickup in less than 24 hours, giving me regular updates even outside of work hours. Really happy with their service.
9 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Lily,
Thank you for your thoughtful feedback!
We’re glad to hear your delivery was fast and that our team was able to quickly resolve the missing item for you. We always aim to keep things moving smoothly and provide clear updates throughout the process, so it’s great to know this made a difference for you.
We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
Elegant tile
Easy to purchase and looks great! Very helpful in assisting us decide on the right tile.
28 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Zena,
Thank you for your lovely feedback!
We’re so glad to hear you found the purchasing process easy and that you’re happy with how everything looks. It’s great to know our team could help you choose the right tile for your project.
We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
Great good old fashioned service!
Looking to purchase 1 silicone tube of a particular colour. Website was easy to navigate. Wrong address given. Contacted Tilemall Pty Ltd and they were prompt, courteous and gave a great service.
1 de maio de 2026
Resposta da Tilemall Pty Ltd
Hi Ellenk,
Thank you for your kind feedback!
We’re glad to hear you found our website easy to navigate and that our team was able to promptly assist with the address issue. We really appreciate your support and are happy we could help make the process smooth for you.
If you need anything else in the future, feel free to reach out anytime!
Best
Nikki
Website is always easy to use
Website is always easy to use, and you always have good stock levels. Delivery is always fast and on time.
16 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Phill,
Thank you for your wonderful feedback!
We’re really pleased to hear you find our website easy to use and that you’re happy with our stock availability and fast, on-time delivery. We truly appreciate your continued support and look forward to assisting you again in the future!
Kind regards
Nikki
Great product at reasonable price with…
Great product at reasonable price with fast service.
28 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Lisa,
Thank you for your kind feedback!
We’re glad to hear you’re happy with the product, pricing, and fast service. We really appreciate your support and look forward to helping you again in the future!
Kind regards
Nikki
Great customer service
1 de maio de 2026
Resposta da Tilemall Pty Ltd
Thank you for your kind words!
We’re really glad to hear you had a great experience with our customer service. Your feedback means a lot to our team.
We look forward to assisting you again in the future!
Warm regards,
Nikki
Helpful
Helpful, made suggestions and provided guidance on what would be suitable.
10 de abril de 2026
Resposta da Tilemall Pty Ltd
Thank you for your kind feedback! We're glad to hear that you found our suggestions helpful and suitable. We’ll continue striving to provide attentive and professional service. We look forward to serving you again!
Best regards,
Nikki
Janie always provides excellent…
Janie always provides excellent customer service to me, thanks for her assistance.
1 de maio de 2026
Resposta da Tilemall Pty Ltd
Hi Barbara,
Thank you so much for your lovely feedback!
We’re delighted to hear that Janie has been able to provide you with excellent customer service and support. We’ll be sure to pass your kind words on to her.
We really appreciate your continued support and look forward to assisting you again in the future!
Best regards
Nikki
Easy company to order through and good…
Easy company to order through and good quality tiles
25 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Holly ,
Thank you for your kind feedback!
We’re glad to hear you found the ordering process easy and that you’re happy with the tile quality. We really appreciate your support and hope to help you again on your next project!
Kind regards
Nikki
Resposta da Tilemall Pty Ltd
Hi Fiona,
Thank you for your feedback!
We’re glad to hear you were happy with the product presentation and quick delivery. We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
Tilemall, so great to deal with.
Tilemall's website is very easy to navigate they have a huge selection with great descriptions and then the ability to order samples of up to five options makes it even better. Then if you order your tiles through them you get the money back for the samples you bought. It is a win win situation when you deal with Tilemall.
23 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Alexandra,
Thank you so much for your amazing feedback!
We’re delighted to hear you enjoyed using our website and found the product descriptions and sample ordering process helpful. Being able to try samples before placing a full order is something we’re proud to offer, and we’re glad the sample refund made the experience even better.
We truly appreciate your support and look forward to helping you with your project again in the future!
Best regards
Nikki
Nice helpful people
Nice helpful people. And easy to find what i wanted then arrange for delivery.
20 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi DePassey,
Thank you for your kind review!
We’re glad to hear you found our team helpful and that it was easy to find what you needed and arrange delivery. We really appreciate your support and hope to assist you again in the future!
Regards
Nikki
Perfect service and delivery
Great service, quick delivery and had everything we needed
28 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Bruce,
Thank you for your wonderful feedback!
We’re so glad to hear you were happy with the service and quick delivery, and that we had everything you needed. We really appreciate your support and look forward to helping you again on your next project!
Warm regards
Nikki
Resposta da Tilemall Pty Ltd
Hi Suzanne,
Thank you for your lovely feedback!
We’re so pleased to hear you were happy with our service. We truly appreciate your support and look forward to helping you again in the future!
Best regards
Nikki
The people at tilemall have been really…
The people at tilemall have been really patient with my order, and shipped my tiles which arrived in good condition and in a timely manner.
Everyone has been very helpful and answered all my questions.
9 de abril de 2026
Resposta da Tilemall Pty Ltd
Hi Cindy,
Thank you so much for your kind words and support!
We’re really glad to hear your tiles arrived safely and that you had a positive experience with our team. It was our pleasure to assist with your order and answer your questions along the way.
We truly appreciate your support and hope you enjoy your new tiles. Please feel free to reach out if we can help with anything else in the future!
Kind regards
Nikki
I like the experience with the tilemall…
I like the experience with the tilemall but the experience with the delivery company was difficult. There was no service that I can track the delivery and the tracking number I got from the confirmation email wasn’t actually the tracking number so it caused a bit of confusing and delay in our project.
9 de abril de 2026
Resposta da Tilemall Pty Ltd
Dear customer,
Thank you for your feedback, and I’m really sorry to hear about your experience with the delivery.
We understand how frustrating it must have been not being able to track your order properly, especially when it impacted your project timeline. This is certainly not the experience we want for our customers.
We will be proactively working with the delivery company to improve communication and ensure the tracking process is clearer and more reliable moving forward.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind regards,
Brook
wrong colour really disappointing
16 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Glen,
I’m very sorry to hear that the colour received is not correct .
If the item you received is indeed incorrect, please kindly contact us via email with your order details and some photos, and we’ll assist you with arranging a replacement.
We’ll do our best to resolve this for you as quickly as possible.
Kind regards,
Brook
The tiles are excellent quality and were delivered quickly, even though we live in WA
The selection of tiles is extensive. I was nervous ordering tiles online, but am relieved to say they look exactly like to photographs on line.
6 de abril de 2026
Resposta da Tilemall Pty Ltd
Dear customer ,
Thank you so much for your kind feedback!
We understand that ordering tiles online can feel a bit uncertain, so we’re really glad to hear that your tiles matched the photos and met your expectations.
We truly appreciate your support and hope you enjoy your new space!
Kind regards,
Brook
Resposta da Tilemall Pty Ltd
Hi Glenn,
Thank you for your kind words!
We’re so glad to hear you’re happy with both the product and our service. We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Brook
ADP counter top basins
I have purchased 2 counter top basins on online. I am happy with the whole experience with the company. The service was prompt and efficient from the order to delivery. Their step by step communications to advise me of what’s happening next with my order was a top notch. Each basins were packed separately in small boxes first, wrapped around with bubble packaging, and then packed in bigger boxes to have extra protection, which was excellent. I would use Tilemall again.
27 de março de 2026
Resposta da Tilemall Pty Ltd
Hi Hwaja,
Thank you so much for your detailed and thoughtful feedback!
We’re really pleased to hear that you had a smooth experience from ordering through to delivery, and that our communication kept you well informed every step of the way. It’s also great to know the packaging met your expectations and the basins arrived safely.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Brook
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