Tiles & Stone Direct Opiniões 

338
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous

Classificada 5 em 5 estrelas

Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Ver mais

Classificada 1 em 5 estrelas

Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.

Informações sobre a empresa

  1. Loja de azulejos

Informação fornecida por diversas fontes externas

Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

338 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(338)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great customer service

Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous

29 de setembro de 2026
Classificada 5 em 5 estrelas

Extremely knowledgeable and helpful.

Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. They are able to get anything you want using over 60 suppliers to ensure this is achieved.

12 de setembro de 2026
Classificada 5 em 5 estrelas

Fraya has been extremely helpful…

Fraya has been extremely helpful throughout the process.
I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd.
The level of customer service is exceptional.

18 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid Bracknell store at all costs

Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional.

Spent the whole time on his phone behind the counter. Was dismissive of any questions, completely unbothered in trying to help. Got nothing but grunts and under his breath comments. Completely awful attitude. We left in the end and went elsewhere where customer service was completely different!!

So don’t even think of going here. You won’t be treated well. Worst part is we were looking into spending £3000+. Clearly doesn’t want our money.

30 de agosto de 2026
Opinião espontânea
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear Mr Dan Whitbourne,

I am sorry to hear that you have had such a poor shopping experience at my showroom in Bracknell.

I take customer service very seriously and I would like the oportunity to correct your experience.

We will have an enquiry into your review/experience and take the appropriate internal action.

In the meantime, please can you contact me on my mobile: 0780 337 4206 or email: sagren@tilesandstonedirect.co.uk to discuss further.

Yours sincerely
Sagren Naidoo

Classificada 1 em 5 estrelas

Not impressed with Aberdeen staff

Not impressed with Aberdeen staff. A little training required I think.

27 de agosto de 2026
Opinião espontânea
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear Mr Bill Smart,

We apologise for your "not impressed" shopping experience at our showroom in Aberdeen.

Our Support Manager is Ian McBeth. Please contact Ian asap and his contact details are, mobile: 07855 690071 or email: ian.mcbeth@tilesandstonedirect.co.uk.

We would like to get in touch and discuss your experience and will use this as a training solution to help improve our customer service levels going forward.

Kind Regards, Sagren Naidoo (owner)

Classificada 5 em 5 estrelas

Great service

Great service, they had a record in store of the grout and grout colour I purchased 4 years previously, and had it in stock to take away.

26 de junho de 2026
Classificada 5 em 5 estrelas

Stressful became Simple

We had spent months visiting bathroom shops. We literally went into tiles and stone with little hope. Met Freya and within the week she bought everything together and created our dream bathroom. She didn’t once try to do any hard selling and kept within our budget. It was such an easy experience and I would recommend her to anyone looking to get a bathroom.

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Best Tile Shop in Chelmsford

Tile and stone offer a huge range of tiles, and accessories. but what makes them stand out, is the quality of service and knowledge.
I am a tiler by trade, and send a lot of my customers here.

27 de fevereiro de 2026

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