Tiles & Stone Direct Opiniões 

338
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous

Classificada 5 em 5 estrelas

Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Ver mais

Classificada 1 em 5 estrelas

Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.

Informações sobre a empresa

  1. Loja de azulejos

Informação fornecida por diversas fontes externas

Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

338 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(338)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Top class service

The staff at tiles and stone direct are so friendly and helpful. I have visited them 4 times over past few months and every time they have been brilliant. Lots of advice on materials to use and aftercare. I would recommend to anyone and will definitely choose them first for future purchases. Thank you

19 de novembro de 2024
Classificada 5 em 5 estrelas

Honest reliable feedback

After developing a relationship for many years, the staff and knowledge held within the store never fails to help out when needed, as a Commercial and Residential builder you can always count on the assistance and proactive behaviour from the team.

If you’re in need, I would highly recommend Sagrum and the team to anyone for design, and supply.

Craig
Madisons Comercial Solutions Ltd

15 de novembro de 2024
Classificada 5 em 5 estrelas

Very helpful

Very helpful
Good communication

27 de outubro de 2024
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear Terry,

Thank you for your 5 Star review.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

A+ service and economic as well

We are away currently and needed support with tiles for the house that is being built. Tiles and Stone were brilliant, made necessary allowances for the distance and then quick and a competitive price.

WE don’t go anywhere else.

15 de outubro de 2024
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Resposta da Tiles & Stone Direct

Dear Andy,

Thank you for your 5 Star review...

It's a first for us...our customers buying tiles whilst (now) living in the Falkland Islands. Technology has certainly helped to get this over the line. I am glad that we could pull it off in very limited timescales.

All the best
Sagren

Classificada 5 em 5 estrelas

If it’s not right they’ll try hard to sort it

Despite having problems with the product we cannot fault Tiles and Stone Direct customer service. They clearly understood our dissatisfaction and went out of their way to try and remedy.

9 de outubro de 2024
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Resposta da Tiles & Stone Direct

Dear Sue,

Thank you for your 5 star review. I am glad we got to a solution that satisfied your interior design vision.

Best Wishes
Sagren

Classificada 5 em 5 estrelas

Always very helpful and knowledgeable

Always very helpful and knowledgeable. Happy to share ideas and make suggestions on whatever project I undertake. Reasonably priced too.

6 de outubro de 2024
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Resposta da Tiles & Stone Direct

Dear Mark,

Thank you for your 5 Star Review.

Please email us pics when you have completed your tiling project.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Very Professional

A very helpful Tile Shop. Good stocks of adhesives and grouts at decent prices. Easy parking.

30 de setembro de 2024
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Resposta da Tiles & Stone Direct

Dear Jonny,

Thank you for 5 Star Review.

It's great to receive a complementary review from someone in the tiling industry.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

All the staff are very knowledgeable

All the staff are very knowledgeable, friendly and so helpful. They have a huge selection of beautiful tiles.
Freya is a star. Would highly recommend them

25 de setembro de 2024
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Resposta da Tiles & Stone Direct

Dear Andrea,

Thank you for your kind words and 5 star review. I will pass on your, "Freya is a star" to Freya...

Great to see that our efforts are recognized by our customers.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Amazing helpful staff

25 de setembro de 2024
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Resposta da Tiles & Stone Direct

Dear Jennette,

Thank you for your 5 star review and positive comments. I will pass it onto the team.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Great displays and choice at their…

Great displays and choice at their showroom, helpful staff and prompt delivery.used these guys three times now and always a great service from start to finish

24 de setembro de 2024
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Resposta da Tiles & Stone Direct

Dear Ceramics on the Hop,

Thank you for your positive comments and review.

Ps: I like the name... "ceramics on the hop" certainly catchy.

Best Wishes
Sagren

Classificada 5 em 5 estrelas

A great selection and very helpful

A great selection and very helpful, knowledgeable staff who went the extra mile for us. Would highly recommend.

4 de setembro de 2024
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Resposta da Tiles & Stone Direct

Dear Richard,

Thank you for your recommendation and 5 star review.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Very Pleased!

We ordered tiles for our kitchen and entrance area fully. We experienced excellent customer service from Freya and Liam who were very patient and gave us expert advice about choosing the right tiles. We are so happy with the result and will be ordering again for our bathrooms soon.

15 de julho de 2024
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Resposta da Tiles & Stone Direct

Dear Babs,

Great to hear that you had excellent service from the team.

We design and supply all bathroom products and can also arrange installation if required.

Kind Regards
Sagren

Classificada 3 em 5 estrelas

Two girls didn’t even look at me when I…

Two girls didn’t even look at me when I walked in only the Lad asked if I needed any help

30 de agosto de 2024
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Resposta da Tiles & Stone Direct

Dear Richard,

I humbly apologise for the staff having missed you on your visit to our showroom. I have shared your comments with the team and we endeavour to correct this.

Please get in touch with me and I will aim to rectify your experience.

Kind Regards
Sagren
0780 337 4206

Classificada 5 em 5 estrelas

Excellent Service

The attention and service received from our first visit to receipt of the tiles has been excellent, Freya was extremely patient and helpful throughout.

2 de agosto de 2024
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Resposta da Tiles & Stone Direct

Dear Stephen,

Thank you for your complementary review and singling out Freya for her excellent service.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service. Extensive range of tiles and very helpful and knowledgeable staff. The entire experience was stress free and enjoyable. I would highly recommend and will be returning in future for any other projects. Thank you.

22 de julho de 2024
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Resposta da Tiles & Stone Direct

Dear Dipa,

Thank you for your kind words, recommendation and review of your enjoyable shopping experience.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Helpful with ideas

Helpful with ideas - efficient ordering and supplying tiles required

28 de julho de 2024
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear Lynn,

Thank you for your 5 star review.

Kind Regards
Sagren

Classificada 1 em 5 estrelas

I found my experience with this Company…

I found my experience with this Company unprofessional and just a shambles really.

27 de julho de 2024
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear Carol,

I am sorry that we have not met your expectations.

I am aware that this is late (3 months). We have had a change of the management structure over the last 3 months. I will endeavour to correct our behaviour and errors.

Whilst I understand that time as elapsed, if there are any tiling projects that I can be assistance of going forward, please do contact me directly on 0780 337 4206 or 01245 461 275 and I will do my best to rectify our past performance.

Kind Regards
Sagren

Classificada 5 em 5 estrelas

Fantastic

As usual excellent service from T & S and Freya goes above and beyond to ensure the customer is satisfied I couldn’t rate them higher.

29 de junho de 2024
logótipo da Tiles & Stone Direct

Resposta da Tiles & Stone Direct

Dear John,

Thank you for your review and 5 star service.

Kind Regards
Sagren

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