Great customer service. Confirmed my tile choice was available in a suitable quantity. Called me back immediately to confirm the online order. Delivered quickly. No chasing, no fuss. Fabulous
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Leia as opiniões dos outros
Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Ver mais
Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Ver mais
A empresa respondeu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Informações de contacto
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Reino Unido
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
4,5
Excelente
338 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always get great service with these…
Always get great service with these guys, very helpful and friendly.
2 de junho de 2024
Resposta da Tiles & Stone Direct
Dear Mr Dervish,
Thank you for your feedback and 5 Star Review. I will pass it on our team.
Kind Regards
Sagren Naidoo
Freya was very helpful sourcing some…
Freya was very helpful sourcing some tiles for me which I had picked but had become out of stock!
Kept me well informed about delivery too.
Great customer service!
22 de maio de 2024
Opinião espontânea
Resposta da Tiles & Stone Direct
Dear Ran Dhanda,
Thank you for review and I am glad Freya was able to maintain our excellent customer service.
Kind Regards
Sagren Naidoo
Excellent customer service
Excellent service from the staff and my items was taken to my vehicle using correct equipment.
Good customer service all round and definitely will return
23 de maio de 2024
Resposta da Tiles & Stone Direct
Dear L Johnson,
Thank you for your 5 Star Review. I am glad that we met your customer service expectations.
Kind Regards
Sagren Naidoo
Resposta da Tiles & Stone Direct
Dear Siseliah Kandiah,
We believe that customer service is key to our success.
As a local independent tile and bath showroom we know that this makes a difference where customers will spend. It is great to hear that we have met your expectations.
Kind Regards
Sagren Naidoo
Resposta da Tiles & Stone Direct
Dear Ray Rees,
Thank you for your feedback and 5 star review.
Kind Regards
Sagren Naidoo
Resposta da Tiles & Stone Direct
Dear Daniella,
Thank you for feedback and 5 Star Review. We certainly try our best.
Kind Regards
Sagren
Resposta da Tiles & Stone Direct
Dear Mark,
I am disappointed to read that we have not communicated with regards to your order/enquiry.
I would like to get the opportunity to improve on our poor communication and improve going forward.
I note that I have your contact details on recent orders with us. If it is ok, I will contact you to discuss.
Regards
Sagren Naidoo
Wonderful experience
We bought the wall tiles for our bathroom from Tiles and Stone Direct and couldn't rate them highly enough. We're so indecisive but they offered opinions, did a visual AI generated image for us so we could picture the tiles in situ. All staff very friendly. Will definitely be a returning customer.
1 de dezembro de 2023
Opinião espontânea
Resposta da Tiles & Stone Direct
Dear Lauren,
We love the feedback and thank you for your 5 Star Review.
Kind Regards
Sagren
Very helpful and when original tiles…
Very helpful and when original tiles were not quite right they helped to sort an alternative
26 de fevereiro de 2024
Resposta da Tiles & Stone Direct
Dear Sally,
Thank you for your feedback and review.
I am relieved that we were able to find an alternative to your original order.
We understand how important it is to our customers that they make the right choice for their tiles.
Kind Regards
Sagren Naidoo
Resposta da Tiles & Stone Direct
Dear Gill Raven,
Thank you, I will pass on your comments to Freya. She is our crown jewel!
Kind Regards
Sagren
Brilliant service
5 de fevereiro de 2024
Resposta da Tiles & Stone Direct
Dear Stephanie,
Thank you for your 5 Star Review.
Kind Regards
Sagren Naidoo
Excellent efficient service
Excellent efficient service, polite staff and quick delivery!
20 de fevereiro de 2024
Resposta da Tiles & Stone Direct
Dear Miss Cole,
Great to hear that we met your expectations. We do really value your custom.
Thank you for shopping with us.
Kind Regards
Sagren Naidoo
Great all round experience
Excellent selection of tiles to choose from, willingness to negotiate on price for large quantities, very quick and efficient local delivery - all round delight at the choices of tiles I have bought.
1 de fevereiro de 2024
Resposta da Tiles & Stone Direct
Dear Alison,
It's great to receive such positive feedback and I am glad that we met your expectations.
Thank you for shopping with us and if there are anymore projects that you have - you know where to find us.
Kind Regards
Sagren
Prompt delivery but one broken tile
Prompt delivery and exactly the right tiles, competitively priced. One was broken however and feel they should have been wrapped in something to prevent damage.
Following your reply, you are welcome to call me and discuss if you want to
24 de janeiro de 2024
Resposta da Tiles & Stone Direct
Dear Tim Woodman,
Our apologies for the damaged tile. We take on board your suggestion and I will pass it onto the team.
We would love to convert the 4 stars to 5 stars. Can I get in touch to discuss?
Kind Regards
Sagren Naidoo
It took us a while to decide on our…
It took us a while to decide on our tiles and we returned a few times after borrowing tiles to try at home. The staff were very helpful but not at all pushy. We are very pleased with the service we received and would recommend them. 👍
26 de janeiro de 2024
Resposta da Tiles & Stone Direct
Dear Julie,
Great to hear that you are pleased with our service and that you finally found the tile for your project.
Thank you for shopping with us.
Kind Regards
Sagren
Resposta da Tiles & Stone Direct
Dear DK Car & Van,
Thank you for your feedback and 5 star review.
Your custom is very important to us...thank you.
Kind Regards
Sagren Naidoo
Kevin was really helpful and gave…
Kevin was really helpful and gave excellent advice and suggestions.
23 de outubro de 2023
Resposta da Tiles & Stone Direct
Dear Peter R,
Thank you for your review and feedback.
We understand how important home projects are to our customers - we do try to do our best and I am glad that we got it right.
Thank you for your custom.
Kind Regards
Sagren Naidoo
Excellent Customer Service from Freya
I would highly recommend Tiles and Stone Direct. We were assisted by Freya W. who was absolutely brilliant. From start to finish we received amazing customer service, she helped us pick the tiles for our bathroom projects and also our new kitchen and family room. She was incredibly patient, gave excellent design advice, has an eye for detail and her ideas and guidance were invaluable to us. Thank you so much Freya, we will definitely be coming back! Five stars for you *****.
30 de setembro de 2023
Opinião espontânea
Resposta da Tiles & Stone Direct
Dear Syd,
Thank you for feedback and great review of Freya.
It was great to read your review and know that we (in this case Freya) are getting it right.
We really do value your custom, thank you for shopping with us.
Kind Regards
Sagren Naidoo
Excellent customer service
Excellent customer service and even thought there was a slightly longer wait time that first told they kept us up to date with expected delivery and then delivered it for us. Knowledgeable and friendly staff Very happy with the service.
11 de setembro de 2023
Resposta da Tiles & Stone Direct
Dear Paul,
Thank you for shopping with us. I am glad that we got our comms correct with regards to the delay.
We do really value your feedback and 5 star review, thank you.
Kind Regards
Sagren Naidoo
Price was good and delivered on time
31 de agosto de 2023
Resposta da Tiles & Stone Direct
Dear Mr Heslehurst,
Thank you for shopping with us and thank you for your review.
If there are future tiling projects that is coming up, you know where to find us.
PS: We also supply bathroom products.
Kind Regards
Sagren Naidoo
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