Little Green Energy Opiniões 

Such a terrible experience with TLGEC. After a very positive first visit from the salesman which led to us ordering a power wall, the customer service has been awful. Our installation was cancelled twice, once without us even being told. When they did eventually turn up on the third visit, they announced that they actually couldn't fit the wall where they had initially agreed. We couldn't find another suitable place so the order was cancelled. We have had nothing from the company regarding the return of our deposit, and have now been ghosted by our 'account rep' and now the general manager after numerous emails.

TLGEC had to replace my faulty Tesla 2 Powerwall batteries with Power wall 3 batteries. The opverall process was quite delayed and took in total 2.5months from our first contact to getting new batteries fitted. Since the new batteries were fitted in May 26 they have not worked correctly.
1. In the event of a power cut the batteries do not work (and they are supposed to)
2. One of my three batteries has tripped out twice since installation.
3. Charge speed is only 10KW and should be 15KW (5KW per battery
4. The gateway will not learn my off peak times to charge at the lowest cost. Therefore, I now manually have tell the batteries to charge during my off peak times.

The communication from TLGEC has been hit and miss and of late unless I chase them, I do not get any updates.

As things stand I cannot recommend this company to any of my family or friends as my experience has been poor since having the faulty batteries replaced.

Come on TLGEC - please provide better after sales support to your customers.

Sadly, I can concur with some of the reviews below that the aftersales service is shockingly bad. They did a great sales job, the install was mediocre given that they didn't talk me through the set-up nor did they understand how the app to control my solar batteries worked - the engineer told me to google some Youtube videos!

But, honestly, I have never dealt with such an incompetent company. The batteries stopped working within hours of the engineer leaving the house - and ever since then (it's been over a month), I have been chasing almost daily to get the issue(s) resolved. They referred me to Fox support and I have had to deal with Fox directly which shouldn't be the case! Calls are never returned, emails are ignored and when I do eventually manage to speak to someone, false promises are made. It's been a nightmare. I am now seeking legal advice as this is not acceptable.

In a nutshell, they are probably great if things go smoothly, but when things go wrong - they will not respond. So just be aware (and reading from the previous reviews - I am not alone on this!)

Good install but terrible after sales service despite big promises from the sales person. I was told that someone would be available to answer my questions all the way through the process when in reality they just respond with a link which does not answer your question. Any follow ups were ignored.

In addition their advice is questionable, when asked the question “ Do the battery’s have enough capacity to download overnight all of the power that we expect to use on average the next day or is there a shortfall?”
The written response was “ Using either of these tariffs, the Tesla Powerwall 3 with the DC expansion pack will be able to offset 100% of your current daytime energy usage” which is quite simply not the case.
When asked to install an extra expansion pack so that we can cover the electricity used they upped their original quoted price by over 40pcnt. When it was suggested to them that they should honour their original price because it was their mistake they did not want to know.

Left a broken tile that caused damage to my roof and cieling below.. Provided evidence that the tile was broken above a support bracket they had removed. Bird guard fitters confirmed that the tile was left in a broken state. Refused to come and repair it. I thought this was a trusted company. Avoid them, not honest. Just want your money. Also felt they are over priced.

Company survey offered 2 options, I chose what suited my needs living in the country with an erratic supply.
Scaffolding up on agreed date, but delay in fitting on 5/6 March due to personal problems for one of the fitters. I had to chase for updates and eventually installed on 7/4 . Brilliant fitting team, explained everything in basic fashion for me to understand. Like it so much I’m going to get two more batteries from the company. This is the Sig system, easy to follow.
Would I use them again, a resounding YES

Contacted the company online to arrange a Powerwall 2 quote. A surveyor on-site appointment was arranged 25th March for a visit on the 8th April. I arranged my diary accordingly. A number of Sales calls followed.

On the 7th April I received an e-mail informing me that the company were very busy and therefore they would arrange a telephone quote.

what a waste of my time.

We purchased solar from the TLGEC. The salesmen did a great job of specifying the wrong number of solar panels. Simply couldn’t use a measure tape.

The surveyor also couldn’t measure. Long story short they offered nothing as compensation despite not supplying 2 panels. The payback sums don’t add up with what they installed.

To top it off they installed my EV charger. Which was configured incorrectly , further more having logged several calls no support what so ever.

The return to grid power is all setup incorrectly so doesn’t work.

I would not recommend them, and I’m now in the process of asking for a full refund given the totally none existent support.

Speaking with sigenergy they tell me what’s not working and configured incorrectly. Very poor show.

I used Little Green Energy Company because they said they would manage everything through from start to finish. Unfortunately, the salesman who made all the promises is no longer with the company.

I now find myself with scaffolding that has been up for six weeks, a system that was installed in February, but hasn’t worked for pretty much all of March and the sales support team are refusing to respond to my messages or my phone calls.

They have also installed my panels at an angle of about 15° which is hopeless in the UK. Other than taking legal action, I am not sure what I can do. This is so frustrating.

In order to offer some balance, the guys who did the installation were very friendly and polite. However, I now feel like their employershave taken my money and have no further interest.

Given my time over, I would be very unlikely to use this company again.

Our Powerwall 2 installation by TLGEC in September 2016 has stood the test of time. We have E7 (Economy 7) electricity through Utility Warehouse and our setup includes a SolarEdge inverter. We’re never had any issues and can prove that our installation is greatly cost effective.

Delighted with my solar/ battery set up and having chosen Little Green Energy. From day 1 to receiving handover paperwork yesterday they have been exceptionally helpful, professional and friendly. The only company I contact for a quote who came and did it in person, the other companies did it from google maps (which is fine, byt TLGEC went that extra yard day 1 and kept it up). The quote was thorough and clearly gave me all my options. No pushy sales (unlike others that quoted). On accepting the quote the paperwork was quick and painless (for me). Booking was easy and quick. The installation despite a few issues (beyond their control), was managed with expertise, professional and such friendly customers service. 3 weeks later I am delighted with how welll the set up is working and how much money I am already saving.
Cannot recommend enough

Designed, delivered and installed our solar set up beginning of September and it has worked seamlessly and without any human intervention since. We have 10 panels, PW3 battery plus expansion pack, Gateway and Zappi Car Charger - and everything just works. The panels have been cleverly designed by Little Green to sit in an array of three so we are literally charging from just after dawn to just before dusk. Even in late November our weekly electricity bill is less than £5 per week and we will make money from our export from the spring onwards. Can really recommend this excellent company who employ all their own staff, many of whom have been with them for 10+ years.

The Little Green Energy Company did a super job installing my solar panels. I selected them from eight firms I contacted, and I was very pleased with my choice. They were professional, polite and efficient.

TLGEC added 13 panels and a Powerwall to our new home. The sales guy, Oliver, came to our house and correctly measured the roof area and explained the options. The installation team was fantastic, very hardworking, and super neat. Getting the G99 export license took a while, so do ask about this, but to be fair, this is the DNO (local electricity supply company) being slow. We now have complete home backup, our monthly bill has dropped from £180 to £5 per month, and that includes running EVs. Additionally, we have reduced our carbon emissions by at least 3.2 tons per year. A great local company which I highly recommend. 

Absolutely Superb and well priced (1/2 the price of local competitor). Dylan Brandon and Ryan were a great bunch of lads - meticulous and highly skilled. Very clean. I would recommend these guys to everyone. I used them for 2 Tesla Powerwalls and a Tesla V3 EV install.

The whole experience from the initial home visit and quote to start with, then installation with the behind the scenes admin work, all went smoothly and was very professional throughout. The solar panel/battery system looks great and is working well. Thank you for making it a dare I say it enjoyable experience to get the work done, that we are very happy with.

TLGEC were referred via Tesla for Powerwall 3 supply and installation. Right from the start the approach was professional with clear communication and accurate time lines.

A team of 4 handled the installation maintaining a high quality and obvious attention to detail. The commissioning and handover process was very good.

All of this was co-ordinated by a project manager who did a great job scheduling and communicating

We had our first power outage today, after an incident locally which necessitated turning off the grid to over 800 houses!
Our Powerwall kicked in exactly as designed, and we were powered by battery and solar throughout the power cut, with absolutely no intervention from us.
Well done LGEC, your excellent installation continues to prove its worth!

Great job, everyone! You arrived as promised and completed the job within two days. The team was pleasant, helpful, and maintained a clean and tidy workspace, leaving no complaints at all. Additionally, you have been very helpful in addressing any questions after the installation.

I could not be happier with the service received from TLGEC.
As the original installing company of my battery, I asked for help to solve a technical problem and from the outset there has been attention to detail and genuine intent to solve the issue for me.
Karrianne was very helpful and displayed excellent technical knowledge from the outset. She kindly arranged for a service call to investigate and proceed from the findings to a soloution.
Today I had a visit from Dylan… a service engineer. Such a great guy from the outset. He listened to a brief synopsis of the problem and within seconds knew immediately what to look at and what the problem was. I could literally see the brain cogs whirring in to action. Dylan was courteous and helpful from the knock on the door until we shook hands as he departed. He carried out a full ‘heath check’ on my 38 panel 10kw array, inverters x 3 and battery and assessed for an upgrade to the gateway box and tech.
It’s such a refreshing change to deal with knowledgeable, quality people and a company that is actually interested in providing the very best service that can be achieved. All too often these days my experience has been the minimum service, often at the lowest standard and cost to the company with the expectation of the maximum return from the customer.
This firm has got its priorities correct in my view. Well done Karrianne and Dylan on literally making my day today. Keep up the great work!
Thank you.