Mishael was absolutely amazing. He was incredibly polite and professional, and clearly an expert in his work. I initially had a conversation with him about my case, and he called me the next day and s... Ver mais
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Leia as opiniões dos outros
Tm legal worst company I have known they bullies, threatening behavior, pushing me to pay them when I only own the £58.25, and threatening to enforcement people out on me as well for this amount of mo... Ver mais
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I spoke to TM legal today to help me set a payment plan their communication and help was outstanding they was very helpful in discussing the options I had for myself in which they could help with. Th... Ver mais
A empresa respondeu
Listen to my financial problems and was very supportive and understanding. Resolution was put in place and both parties happy with outcome. Highly respectable lady (norma). Highly recommend this serv... Ver mais
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Informações sobre a empresa
Sobre TM Legal
Escrito pela empresa
TM Legal are committed to treating everyone fairly and comply with industry best practice. This means that we will work with individuals to find a solution. We will take the time to listen, learn and fully understand circumstances, so we can work with them to agree an affordable and realistic repayment plan to suit their financial means.
Our aim is to understand every situation and by offering choices and solutions, we hope to resolve situations in an ethical way.Informações de contacto
4,4
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Spoke to a lovely lady called michaela…
Spoke to a lovely lady called michaela she was lovely . She was very friendly and really helpful. Was able to sort out the problem and told me if I ever had to contact them again I could ask to speak to her again.
8 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Margaret, thank you for sharing your experience. We're delighted to hear Michaela was able to resolve the issue for you while providing such a friendly and reassuring service, and it's great to know she left such a positive impression. ~ NS
Person was lovely
Person was lovely, helpful and everything was sorted fairly quickly
4 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Liz, thank you for taking the time to share your feedback. We're pleased to hear that the team member took the time to help and that everything was resolved smoothly for you. ~ MH
Resposta da TM Legal
Hi Cal, thank you for your review. We're so pleased to hear Mish took the time to support you with patience and made the process a positive experience. ~ AH
Yash was very helpful and guided me…
Yash was very helpful and guided me through everything I rate the experience a 5 star
7 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Nicole, thank you for your review. It's great to hear that Yash guided you through everything clearly and helped make the process straightforward from start to finish. ~ MH
He was absolutely amazing he helped me…
He was absolutely amazing he helped me with everything I needed help with he was so polite
7 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Samantha, thank you for your review. We're delighted to hear our team member was courteous, took the time to help with your queries, and made sure you had the support you needed. ~ TH
The advisor Mr LINDO is the best…
The advisor Mr LINDO is the best person, he has been very helpful to me. 10 of 10
7 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Riadh, thank you for taking the time to leave a review. We're delighted to hear that our team provided such valuable support and made a positive difference to your experience with his helpful approach. ~ NS
Helped explain what happened.
Helpful chat where we went into the details of the case and found a solution to close this off.
4 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi, thank you for taking the time to leave a review. We're pleased to hear the conversation helped clarify the situation and that working through the details together led to a positive outcome. ~ MH
Beth from TM Legal was really helpful…
Beth from TM Legal was really helpful and easy to deal with. She explained everything clearly and was very professional throughout. Definitely a 5-star service.
3 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Florin, thank you for taking the time to share your feedback. We're pleased to hear Beth made the process straightforward and kept you well informed throughout, while providing a professional and supportive experience. ~ TH
Resposta da TM Legal
Hi Maria, thank you for taking the time to share your feedback. We're delighted to hear you found the support helpful and that we were able to assist you when needed. ~ MH
Colene was absolutely amazing with help…
Colene was absolutely amazing with help for me.
I am disabled and so I need alot of help with my anxiety etc.
Thank you so much xx
3 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Dean, thank you for your kind feedback. We're so pleased Colene took the time to support you with care and understanding, helping to make the process feel less overwhelming for you. ~MD
Spoke to Mish today ,
Spoke to Mish today ,, he made me feel a lot more comfortable about my situation that a have been put in ,, as my ex-partner had accumulated a lot of debt in my name and he is going to start dealing with the dispute that I have raised.. thank you Mish
2 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Ross, thank you for taking the time to share your feedback. We're pleased Mish helped put you at ease during what sounds like a very difficult situation and was able to begin looking into the dispute you've raised. ~ MH
A brilliant constant she was one of the…
A brilliant constant she was one of the best I’ve spoke to 5stRs
2 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Colin, thank you for your review. We're delighted to hear the colleague you spoke with provided such excellent support and left you with such a positive impression throughout your experience. ~ MH
A positive outcome from a unnecessary 2 months
I had credit taken out in my name fraudulently with Jacamo mens magazine and for 2 months my emails supplying evidence to close the case had been overlooked today after calling the office to explain the situation the case was finally closed. I would like to send my thanks to the professional polite agent I spoke with Micheal Lowe for finally dealing with a putting an end to an unnecessary past few months.
2 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Gary, thank you for sharing your experience. We're pleased Michael Lowe was able to step in, review the information provided, and help bring a long-running issue to a conclusion with the care and professionalism you deserved. ~ NS
I was very well looked after by Connor
I was very well looked after by Connor. He was very attentive and kind. Thank you!
2 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Kika, thank you for taking the time to share your feedback. We're pleased to hear Connor took the time to support you with care and attention, helping to make the experience a reassuring one for you. ~ TH
Incompetent company, would give zero stars if possible!
You use this company if you’re in debt. No one actually chooses to be in debt. I work 50+ hours a week and found it hard to call them when they were open. I had a ccj registered and had agreement in place for a monthly instalment. However, I emailed to ask to set up the instalment with a direct debit as I had tried online but it wouldn’t allow me. I got a reply asking for my bank details about 10 days later. I replied same day. I heard nothing back and payment day came and no direct debit had been set up. So I emailed again. And again and again. I was then getting threatening emails telling me if I didn’t pay they would take further steps to recover the money. Like I was the one not trying to pay! I took a day off work and called them. They had all the emails there, and said I needed to call them. But why not mention this in the email they sent me instead of asking for my bank details to set it up? Absolute waste of my time. I obviously have several debts, and normally dealing with the other companies has been so much more straight forward and less degrading than this one. If I could give zero stars I would as nothing at all was straight forward.
1 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.
We have reached out via Trustpilot, we look forward to hearing back from you. ~MD
*Update - Thank you for your response Jackie, we have sent this information to our relevant team to review.
Zoe was very understanding of my…
Zoe was very understanding of my situation and extreme helpful was very patient with me thank you
1 de setembro de 2026
Opinião espontânea
Resposta da TM Legal
Hi Kerry, thank you for taking the time to leave a review. We're pleased to hear Zoe took the time to understand your circumstances and supported you with patience and care throughout your conversation with us.~ MH
Very helpful and have taken my…
Very helpful and have taken my circumstances into account
29 de agosto de 2026
Opinião espontânea
Resposta da TM Legal
Hi Andrew, thank you for your review. We're pleased to hear your circumstances were taken into consideration and that you felt supported throughout the process. ~ MH
The Call centre operator was polite and…
The Call centre operator was polite and discreet and listened. Helpful and not patronising
Unfortunately there was a lot of noise distortion in the call background
29 de agosto de 2026
Opinião espontânea
Resposta da TM Legal
Hi Edmond, thank you for your feedback. We are happy our agent delivered a high level customer service.
We will feed your concerns back to our team about how this can be managed or improved moving forward ~AH
They do not sent appropriate notices…
They do not sent appropriate notices and the contact for the fraud doesn't work when using their own instructions!
There was no attempt at resolution and they didn't even bother to investigate the matter. All of which I have clear documentation thereof.
24 de abril de 2026
Opinião espontânea
Resposta da TM Legal
Hi, were sorry to hear about your experience, we want to get a better understanding and investigate your concerns.
We have reached out via Trustpilot, we look forward to hearing back from you. ~MD
Mish is an absolute asset to you
Mish is an absolute asset to your company. Calm , helpful , empathetic.
Thank you Mish for making this easy
29 de agosto de 2026
Opinião espontânea
Resposta da TM Legal
Hi Ed, thank you for your kind feedback. It's great to hear Mish made things straightforward for you by taking the time to listen and provide thoughtful support when you needed it. ~ TH
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