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TMO - The Motoring Organisation Opiniões 428

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TrustScore: 4.5 em 5

4,6

Mecânica automóvel
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries. Customer service was brilliant 5* - a credit to your team!!... Ver mais

Classificada 5 em 5 estrelas

I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and... Ver mais

Classificada 5 em 5 estrelas

Rachel looked after me from start to finish, ensuring a smooth experience throughout. Exercised professional curiosity with great strength, not over promising, but clearly supportive and reas... Ver mais

Classificada 4 em 5 estrelas

I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Ver mais

Informações sobre a empresa

  1. Mecânica automóvel
  2. Corrector de seguros

Sobre TMO - The Motoring Organisation

Escrito pela empresa

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

428 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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Classificada 5 em 5 estrelas

Luke was very helpful

Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far

22 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Sell a warranty on a car that no garage…

Sell a warranty on a car that no garage in their network will accept a booking for, so essentially the warranty is not worth the apart it’s written on, customer service on this matter is shocking. Car is 2020 Range Rover
Avoid both TMO and Range Rover at all costs

20 de abril de 2026
Opinião espontânea
logótipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Hi,

We understand your frustration, but it’s important to be clear about where the issue sits.

We have a robust, established repair network made up of thousands of independent garages nationwide. This works effectively for the vast majority of vehicles we support every day.

However, your chosen vehicle is a very different proposition for garage. Across the industry, these vehicles are well known for being time-intensive, and often less commercially viable for independent garages to take on. As a result, many repairers choose not to work on them, or significantly limit availability due to demand, tooling requirements, and the risk of extended workshop time.

That’s not something we control, and it isn’t a reflection of our service or our network. Tt’s a direct consequence of the type of vehicle involved and the realities of the high demand on vehicle repair market.

To suggest the warranty is “not worth the paper it’s written on” because some garages decline this type of work isn’t a fair representation. The cover remains valid, and where a suitable repairer is identified, we support and progress claims in line with the terms as expected.

We appreciate it’s inconvenient, but the availability of repairers for certain high-demand, complex vehicles is an industry-wide challenge and is not something specific to us.

If you’re still struggling to secure a booking, please get back in touch and we’ll continue to assist where we can.

TMO

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, great communication. I had issues with my car on two different occasions. TMO dealt with my warranty with them really well both times, paying back the majority of the work that needed doing to my car. Definitely worth going with this company when buying a car for peace of mind. I was in contact with Charlotte at TMO who was really good help.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company to deal with! 10 out 10

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.

A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!

15 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Stay clear of this company

I would never trust this company. I'd recommend no one takes out warranty with them as they refuse to payout when they should do.

23/04/2026 - continued after TMO response......absolutely disagree with your response and not disclosing all the facts. My timing belt was adjudged to be well worn despite being no where need the recommended mileage to have it changed. You even said yourselves that there was an issue with the timing belts on my particular make of car, but you still gave me a warranty despite this and did not pay out when I needed it. Surely a timing belt being worn thousands and thousands of miles before it should have been changed is not right, and in your own words you said there was a known issue with that particular model and year of car. Also you say you booked the car in to be inspected, it took you long enough to find a garage...... Please explain to everyone who is reading this why this was the case??? I know why as you told me, I'm sure you won't even admit it.

My experience was awful, and to get a reminder recently to renew my warranty angered me that much I told TMO to wipe all my contact details from their database. I never want any dealings with this company again and I would not wish anyone else to experience what I did with them.

16 de abril de 2025
Opinião espontânea
logótipo da TMO - The Motoring Organisation

Resposta da TMO - The Motoring Organisation

Dear Andrew,

We cannot agree with your review and feel it’s important to set the record straight for other customers who may read it.

In this case, the issue relates to a wet timing belt, which is a widely recognised design characteristic on this type of engine. As confirmed by the inspecting garage, the belt was found to be swollen and cracked which is a textbook example of gradual deterioration over time, not a sudden mechanical failure.

That distinction is critical.

Our warranties are designed to cover sudden and unforeseen failures, not components that degrade progressively through normal operation or known design limitations. Wet belts, in particular, are well documented across the industry for breaking down in this way, often influenced by oil contamination and operating conditions. This is not unique to us, and it is not something any warranty provider would treat as a valid claim.

For added transparency:

1. The vehicle was inspected by a repairer arranged through us
2. The cause of failure was clearly identified
3. The findings aligned with a known degradation-related fault, not a failure event

We appreciate this isn’t the outcome wanted, but declining this type of claim is entirely correct and consistent with both the warranty terms and wider industry practice.

To suggest that we “refuse to pay out when we should do” is simply not accurate.

TMO

Classificada 5 em 5 estrelas

Good service but confusing to me

The experience was a little confusing for me as all communication I had regarding the vechile was with the dealer then I got the call fron TMO which seemed out the blue. Now thankfully for me between the dealer and TMO I didn't have any costs but I felt that given the car was within the first 28 days I didn't need to be involved it should have just been resolved and returned to me.

They have since called and taken the feedback on board so hopefully a couple of tweaks to future customers

6 de abril de 2026
Opinião espontânea

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