TMO - The Motoring Organisation Opiniões 428

Hugely disappointed with the feedback provided for not supporting warranty claim on faulty DPF, stating on the call that the part is known to be an issue on the car. No reason linked to wear and tear, driving style etc provided, nor did they provide any detailed reason. Outlined that the platinum plus cover on their sales flier covers DPF. When escalated concerns to a manager, was not interested. Garage bill £3k, max claim is £2k. Have the warranty for two more years, but can’t see them covering anything! Would never use again. Pursuing settlement, will pursue to the small claims court just out of principle. I’m sure their response to this will be the same stuff that is on other failed claims. Back your money for when car needs a fix

Good ,and smooth claim through the warranty ,did speak with Luke he was polite.Recommended

Excellent and very courteous service. Very informative and friendly. Thank you.

Charlotte was great she’s help me with everythink I needed her customer servis is amazing

I had 3 oil leaks and I called just to check if I would be covered.... from start to finish it was the most stress free experience and Rachel ensured all the finances were paid and sorted in an extraordinarily quick amount of time. Thank u very much

Maria was very helpful and sorted my issues quick.

Charlotte managed to resolve this quickly for me and went out of her way to let me know that the refund has now been issued as she wanted to let me know personally which I think is a lovely thing to do it’s more than appreciated when most people don’t rush to do their jobs anymore but to go out of her way to ring me is lovely.

Fast, prompt, friendly and efficient service.

1 First class service
2 First class result
3 First class staff - Maria and Mark are a huge credit to the organisation

My experience with Mollie has been pleasant, no issues up to now

Maria sorted my claim extremely quickly and even gave me a follow up update to let me know that everyone had been notified and what the next steps were. Very polite, very professional, thank you Maria.

Really helpful advice when I first phoned up. I really felt as if the company wanted to help me. Once the work was carried out I received the appropriate compensation quickly. Very impressed.

Excellent service from TMO, everyone I spoke to on the phone was courteous and polite. My claim was handled promptly and efficiently and paid out unbelievably quickly. Can’t fault the service.

The staff were extremely helpful and kept me appraised of progress throughout the process, liaising with the garage as well. Very happy with their service.

Very helpful and efficient service throughout and I was kept in the loop about everything. They were very understanding about the inconvenience being caused, and pushed to get things resolved asap which was very much appreciated.

Maria was excellent. Very efficient, helpful and professional. A credit to the company.

Operative was very polite and helpful. Checked my details before proceeding and gave clear information regarding next steps

Great communication, very pleasant and easy to deal with, sorted everything out with no problems. 10 out of 10 from me.

The lady was so nice and polite helped and replied within minutes