Kelly and Florence provided absolutely amazing customer service. They were both so friendly, helpful, and attentive throughout the process. they made everything feel easy and welcoming. Their professi... Ver mais
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Leia as opiniões dos outros
Spoke with a number of different people in customer service but never once had to repeat myself etc. I required replacement flanges parts which I was trying to source but could not and then team have... Ver mais
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Had an issue with a bottle and got in touch via the website chat. Was put onto a customer service rep very quickly. Kelly was a wonderful help sorting things out and organising a replacement.
A empresa respondeu
Highly disgusted with the communication with Tommee Tippee. I purchased a sterilizer twice, and due to the inside being plastic, it has shrunk. However, the email responses back and forth didn't do an... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Informações de contacto
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Austrália
- 1800 096 938
- tommeetippee.com/en-au
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Wrong items delivered and back hanging…
Wrong items delivered and back hanging open when delivered
12 de janeiro de 2026
Resposta da Tommee Tippee AU
Hi Rachael,
Thank you for taking the time to leave this feedback we are truly sorry to hear about your experience with this order.
We completely understand how frustrating it can be to not receive an expected order and would like to have this resolved for you.
One of our parent care specialists has reached out to you to see what we can do to make this right for you.
Warmest Wishes,
Tommee Tippee
Excellent customer service
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady who was very helpful. After some back and fourth messaging she was able to help me find my size via a link with clear instructions, next thing I know the correct size horn & insert was being sent to me. I encourage anyone with questions, problems or enquires to definitely speak to their team!
17 de janeiro de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hello Chelsea,
Thank you for your feedback.
We are delighted to hear how pleased you are with the service that you received and that your issue was promptly resolved. This is the experience we strive to provide for our customers so we really do appreciate you taking the time to leave your review on your experience.
Please do not hesitate to contact us should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
Great customer service
Talked with Sophie and she was able to help with what I needed and sorted it out in minutes!
17 de janeiro de 2026
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Amber,
Thank you for sharing some lovely feedback!
We are pleased to hear that our Parentcare Specialists were happy to support you in resolving your query efficiently and quickly. We are delighted to hear you are satisfied with our service and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Very happy
I ordered 17th Dec and bottles arrived 22nd Dec. I thought they hadn't arrived but customer support helped me and parcel had been at the post office but I hadn't been made aware.
17 de dezembro de 2025
Resposta da Tommee Tippee AU
Hello Rae,
Thank you for taking this time to leave us feedback.
We are so happy to hear that our parentcare specialists were able to support you. We understand how frustrating it can be when you do not know where your parcel is, especially if you really need it! That's why we are always happy to help.
Please do not hesitate to get back in touch if you ever need further assistance.
Best wishes,
Tommee Tippee
Great Products & Great Customer Service
This is how a great company should be! I reached out to customer service because our daycare had lost a valve piece to one of our Sport Toddler bottles (without the valve the bottle will leak if turned upside down). I asked customer service if they sold a spare parts kit because we love the bottles and didn’t want them to go to waste. They replied back and said they currently didn’t have any spare parts to send but opted to send us 2 bottles free of charge. I was shocked and very happily surprised! I’ve got a few friends at work whose wives are pregnant and I guarantee you I will be recommending they buy Tommee Tippee brand bottles! Great experience and great products!
9 de dezembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Trevor,
Thank you for taking the time to leave a review of your experience with us!
We are so pleased to hear our specialists were able to help you out despite not having stock of the valves you needed. We hope you little one loves the new cups.
Best wishes,
Tommee Tippee
Resposta da Tommee Tippee AU
Hello Christine,
Thank you for taking to leave a review of our services.
It's always great to hear our Parent Care Specialists are able to provide parents and carers with the support they need.
Please do get back in contact should you ever require any further assistance.
Resposta da Tommee Tippee AU
Hi Sam,
Thank you for taking time to leave feedback on your experience with us.
It's always great to hear our Parent Care Specialists are able to provide you with the level of service we strive for.
Please do not hesitate to reach out should you need any assistance.
Warmest Wishes,
Tommee Tippee
Easy to reload cassette
19 de novembro de 2025
Resposta da Tommee Tippee AU
Hi Adrian,
Thank you so much for taking the time to leave a review!
We are so happy to hear that the Twist & Click Nappy Disposal Bin Refills are easy to reload. It's great that we are able to make nappy changing simple with the ease of the reloadable cassettes.
Thank you again for your review and please let us know if we can be of any further assistance.
Best Wishes
Tommee Tippee
Nicholas was exceptionally helpful
Nicholas was exceptionally helpful. The service was professional and exceeded my expectations in replacing a missing part I needed.
18 de dezembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Rachel,
Thank you for taking the time to leave your feedback.
We're delighted to hear we were able to exceed your expectations and that Nicholas was so helpful.
Please do not hesitate to contact us should you ever need any further help.
Warmest regards,
Tommee Tippee
Resposta da Tommee Tippee AU
Hi Sheville,
Thank you for sharing your feedback with us!
We are so happy to hear that you found our team to be very helpful and that you are pleased with the service provided.
If you need any further assistance we are always happy to help!
Kind Regards,
Tommee Tippee
I never received anything was told so…
I never received anything was told so many times that a replacement is sent but nothing arrived.
5 de dezembro de 2025
Resposta da Tommee Tippee AU
Hello Lubna.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you have not received your replacement order, this is certainly not something we would expect and fully appreciate how inconvenient this will be for you.
One of our Parentcare Specialists will reach out to you through Email to discuss this matter further.
Warm Wishes.
Tommee Tippee.
I needed help to order a different size…
I needed help to order a different size horn than the ones that came with my in-bra wearable pump.
As a first time mum currently dealing with a newborn, I found it annoying to not be able to just order one quickly on their website as the brochure says. On my phone, I couldn't get the checkout and on my laptop, when I selected New Zealand, the parts that I needed where no longer available.
I used the chatbot which wasn't really helpful and also sent an email to the support team for which I got a reply the day after. Once I was in contact with someone though (Nicholas) everything became easy as he managed everything for me and ordered the parts I needed.
Even if Nicholas did everything right I am sti giving a 3star review because I am sure the process could be improved. Even though the warehouse is in Australia, there must be a better way to make it easy for NZ to order through your website without needing the help of the support team.
12 de dezembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Anais,
Thank you for taking the time to leave some feedback on your experience.
We are ever so pleased to hear that you are satisfied with the service our Customer Support Team was able to provide and we are thrilled that we could support you with your query.
We are sorry to hear that prior to contacting us this was a difficult process for you and we really appreciate your feedback with this. As we look to the future, we aim to build and expand as a brand to support all of our customers as we do not have a website for New Zealand at this time. Our team are always happy to help should you require further assistance in the future.
Thank you for sharing this with us and we wish you all the best,
Tommee Tippee
Fantastic communication
Fantastic communication, and very helpful at the support desk when looking for replacement parts for a breast pump.
4 de dezembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Carrie,
Thank you so much for taking the time to provide us with your feedback.
We are pleased to hear that that you had a great experience with our Parent Care Specialist team and found them to be very helpful.
Best wishes,
Tommee Tippee
Resposta da Tommee Tippee AU
Hi Patricia,
Thank you so much for taking the time to leave your feedback. We are so happy to hear that you have enjoyed our service product.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Customer service is very friendly!
Customer service is very friendly!! Awesome work ❤️❤️
18 de novembro de 2025
Resposta da Tommee Tippee AU
Hi Inah,
Thank you for taking the time to share your experience with our customer service team!
We are thrilled to hear that you are pleased and satisfied with the service you received from our team and that you have found our customer service to be very friendly. We are always happy to help as best as we can!
Wishing you all the best,
Tommee Tippee
Resposta da Tommee Tippee AU
Hi Karen,
Thank you for taking the time to share your feedback with us.
We are delighted that you found the Groegg2 Nursery Thermometer to be at a good price and an excellent product. We are especially pleased to hear of the fast delivery you received.
Kind regards,
Amazing customer service
Amazing customer service, didn’t have to wait on hold, Nicolas was such a clear and polite communicator. He helped me to replace a spare part I’m very impressed with how easy this was
28 de novembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Samara,
Thank you for sharing your feedback with us.
We are delighted to hear that Nicholas was clear and polite when speaking with you and that he was able to arrange the spare parts that you needed.
We will be sure to pass your feedback on to Nicholas.
Kind regards,
Resposta da Tommee Tippee AU
Hello Kiara.
Thank you for leaving your feedback.
We are sincerely sorry that you have received the incorrect item, this is certainly not something we would expect and fully appreciate how frustrating and inconvenient this will be for you.
We can see you have been in contact with our Parentcare specialist's and we would like to get this issue resolved as quickly as possible as we understand how important this is.
Our Parentcare Specialist has reached out to you through Email to get this issue rectified.
Warm Wishes.
Tommee Tippee.
Excellent Customer Service
I recently reached out to Tommee Tippee about a part that needed replacing on one of their products. When they weren’t able to replace the specific part, they went above and beyond and sent out a brand-new product instead. The communication throughout the whole process was clear, fast and friendly.
25 de novembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Laura,
Thank you for your feedback. We are sorry that we did not have the part that you required for your product.
We are delighted to hear that our customer service team were able to assist you with sending you out a brand new product. We are glad that the whole process was clear, fast and friendly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Nicholas was excellent with his…
Nicholas was excellent with his customer service and was able to provide me with all the information I required!
20 de novembro de 2025
Opinião espontânea
Resposta da Tommee Tippee AU
Hi Maddie,
Thank you for taking the time to leave a lovely review for Nicholas.
We are so happy to hear he got everything resolved for you and provided you with all the required information.
If you require any further assistance, please don't hesitate to reach out.
Best wishes,
Tommee Tippee
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