Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The Costine media unti we got is really beautiful and high quality. Very good customer service , can be done better and space for improvements with courier/ delivery team , just a little suggestion.... Ver mais

Classificada 5 em 5 estrelas

After discovering Tommy Franks we have used them a few times. Offering good range of high-end products with beautiful designs and quality. My request for better images or samples was easily resolved... Ver mais

Classificada 1 em 5 estrelas

AVOID! I ordered a piece of artwork from Tommy Franks which looked nothing like the online photo in real life. I understand there can be variations to artwork but the colours and design looked complet... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very good customer service, responsive emails. Item was shipped on time with good tracking and helpful delivery drivers who allowed us to un package and check the item before leaving. We haven’t yet a... Ver mais

Informações sobre a empresa


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

25 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fantastic Tables!

New supplier and even though it is just email communication, they are very fast at responding, easy to organise delivery and great products. My clients were very happy.

27 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful products and helpful staff

After discovering Tommy Franks we have used them a few times. Offering good range of high-end products with beautiful designs and quality. My request for better images or samples was easily resolved by the helpful staff who are always quick to reply to enquiries. Happy to support small companies and welcome any new suppliers that offer a great service and product.

25 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy indeed!

As a designer, I'm always very apprehensive when it comes to ordering from brands I haven't used before or at the very least seen the goods close up! However my client had fallen in love with a dining table from Tommy Franks...I was nervous about not having a contact number or direct point of contact, but after messaging I had a fast and reassuring response from a member of the TF team, so decided to take the risk. Well, it was so worth it. Communication was great. Delivery was fast and efficient. and most importantly the table is stunning and my client loves it! So thank you! Will be ordering from you again in the future without hesitation :)

19 de janeiro de 2026
Classificada 5 em 5 estrelas

Very good customer service

Very good customer service, responsive emails. Item was shipped on time with good tracking and helpful delivery drivers who allowed us to un package and check the item before leaving. We haven’t yet assembled the desk so I hope that goes well! My first experience with Tommy Franks and will absolutely use them again.

29 de agosto de 2025
Classificada 5 em 5 estrelas

I recently purchased the Lantine 240…

I recently purchased the Lantine 240 Dining Table (Pill Shaped) in Ash Oak from Tommy Franks, and it’s honestly one of the best furniture investments I’ve made. The craftsmanship is outstanding – solid, beautifully finished, and incredibly elegant in person.

The pill shape adds a soft, contemporary edge to the room, and the ash oak grain gives it a natural warmth that works perfectly with both modern and traditional interiors. It comfortably seats 8 without feeling bulky, and the design is both minimal and striking.

Delivery was smooth, the table was well-packaged, and customer service was responsive throughout. Highly recommend Tommy Franks if you're looking for stylish, quality furniture that really stands out.

3 de julho de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your kind words.

The Lantine is one of our signature designs and it’s wonderful to know it’s found the perfect home with you. Our team put a lot of care into creating pieces that combine timeless style with practicality, so hearing that it’s made an impact in your space is incredibly rewarding.

We also appreciate your feedback on our delivery and service - it’s always our aim to make the whole experience seamless from start to finish.

-The Tommy Franks Team

Classificada 5 em 5 estrelas

Amazing company

Absolutely love my new bedside tables from Tommy Franks! The quality is top-notch and they look amazing in my room. The staff were super friendly and helpful — made the whole process really easy and enjoyable. Such a beautiful range of furniture too, I’ll definitely be back for more. Highly recommend!

6 de junho de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you so much for sharing your experience.

It’s wonderful to hear how much you’re enjoying your new bedside tables and that they’ve made such a difference in your space. Knowing our team helped make the process easy and enjoyable means a lot to us - we always want our customers to feel supported from start to finish.

Thanks again for sharing your kind words.

-The Tommy Franks Team

Classificada 5 em 5 estrelas

Lantine TV Unit - best buy ever!!

Lantine TV Unit - Walnut:

I love this TV Unit!!
This is such a brilliant piece of furniture in my living room. Good quality and worth every penny. I have a 75 inch TV and it goes perfectly well. I am so glad I found this after searching everywhere. It is heavy because it is made up of wood which is what you would expect and are paying for. I even bought matching side table to go with it. Highly recommend it if you are looking for good quality modern furniture.

8 de junho de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your fantastic review!

We’re delighted to hear that your Lantine TV Unit is the perfect fit for your living room and that the quality has exceeded your expectations. It’s always wonderful to know when a piece makes such a great addition to a home.

-The Tommy Franks Team

Classificada 5 em 5 estrelas

We had a gorgeous painting delivered by…

We had a gorgeous painting delivered by Tommy Franks. I can’t fault them at all. Great customer service and delivery. The painting is beautiful and just as described. Would definitely order again.

6 de junho de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your wonderful feedback!

We’re delighted to hear that your painting arrived safely and that it was everything you hoped for. It’s fantastic to know our customer service and delivery met your expectations, and we’re so pleased the piece looks beautiful in your space!

—The Tommy Franks Team

Classificada 5 em 5 estrelas

Outstanding quality furniture

Outstanding quality furniture, made to last. Very pleased with my sideboard. Would highly recommend. 🌟

7 de junho de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for sharing your feedback!

We’re so pleased to hear that you’re delighted with your new sideboard. Exceptional quality and timeless design are at the heart of everything we do, and it’s wonderful to know the piece has met your expectations.

-The Tommy Franks Team

Classificada 5 em 5 estrelas

Tommy franks products

Products are exceptional. Exclusive designs and made to a high quality and high standards. Highly recommend them. Delivery and service was great too

11 de abril de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you so much for your wonderful feedback!

We’re delighted to hear that you’re enjoying the quality and design of our products and that your delivery and service experience was just as positive. Creating exclusive, high-quality pieces for our customers is always our goal.

We truly appreciate your kind words!

-The Tommy Franks Team

Classificada 5 em 5 estrelas

Excellent company

Amazing dining table looking to buy some new dining chairs to match quick delivery on the in stock items. Excellent customer service would highly recommend.

30 de maio de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your lovely review!

We’re so pleased to hear that you’re enjoying your new dining table and that our quick delivery and customer service met your expectations. We’d be delighted to help you find the perfect dining chairs to match when you’re ready!

We really appreciate your feedback!

-The Tommy Franks Team

Classificada 1 em 5 estrelas

AVOID

AVOID! I ordered a piece of artwork from Tommy Franks which looked nothing like the online photo in real life. I understand there can be variations to artwork but the colours and design looked completely different to what was shown online. Eventually was able to return the artwork but the customer service was very slow to respond and get it sorted. Would not buy any products from Tommy Franks after this experience

1 de março de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your feedback.

We’re sorry to hear that the artwork you received did not meet your expectations. While each of our hand-finished pieces is unique and some variation can occur, we understand how disappointing it can be when the colours and design feel different from what you envisioned.

We’re pleased that we were able to arrange a return and refund for you. We will continue working to improve our response times to ensure a smoother experience for our customers.

Thank you again for sharing your thoughts.

-The Tommy Franks Team

Classificada 5 em 5 estrelas

Ordered 2 pieces of artwork on a Sunday…

Ordered 2 pieces of artwork on a Sunday and we received them by the Wednesday!

So quick and very happy the quality.
Hand finished which makes them look really unique and special!

9 de abril de 2025
Opinião espontânea
logótipo da Tommy Franks Limited

Resposta da Tommy Franks Limited

Thank you for your lovely feedback!

We’re thrilled to hear your artwork arrived so quickly and that you’re pleased with the quality. Our hand-finished pieces are designed to feel unique and special, so it’s wonderful to know they’ve made that impression in your home.

We really appreciate your support and hope to assist you again soon!

-The Tommy Franks Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais