tomstrunks.com Opiniões 292

Great experience with Ollie from customer happiness

Customer support was so helpful when I messed up the return form and helped me within 12 hours of my request. Thank you so much to Ollie and all his help :)

Excellent customer service

I had excellent Customer service from Zara. She was so helpful, explained everything and responded to all my email messages immediately! Thanks very much Zara

I stupidly ordered the wrong size trousers. The return/exchange was uber easy and straightforward. When I had a question, it was swiftly answered.
Daughter is very happy with them and has already ordered another pair herself. Can't lie, think I'll order myself a pair

Have ordered from them in the past, unfortunately ordered the wrong size but there weren’t any issues changing sizes! A very comfy pair of trousers and customer care is extremely helpful and quick with responding to enquiries, looking forward to ordering another pair of trousers!

Amazing customer service and amazing clothing, would highly recommend to anyone looking to get a pair

I had accidentally ordered to the wrong address, issue was quickly resolved by zara who was very friendly 10/10 service :)

Ordered various different products and love them all no matter the type no matter the fabric, toms trunks always delivers! Very helpful and friendly customer service too.

Great customer experience, super impressed with how responsive the team are.

Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping get me a replacement as I had just missed them on the online shop. The bag is such good quality and great style that goes with everything so I needed to get my hands on it again. I also have a couple of pairs of shorts and trousers from Toms Trunks and they are just the best quality and fit. Love this brand!

Excellent customer service, prompt reply, within an hour. Highly recommended.

Fantastic products and Ollie was so prompt and helpful with my enquiry. Many thanks.

Wanted to exchange an item. Spoke to Zara, who responded quickly and was lovely. She told me exactly what I needed to do, and I received my parcel in just a few days xx

Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was being prepared and would be out for delivery the next day. Received another email shortly after confirming the item had been sent out for shipping. A very rare and welcome example of flawless customer service even without speaking to anyone directly over the phone. Thank you.

Ollie was most helpful. My query was answered and a solution agreed within one email. Many thanks Ollie

Excellent customer services!

I contacted the email customer service address and received a speedy response. I received the assistance I needed quickly with such friendly, helpful correspondence. Thanks Ollie!
Tom’s trunks is such a great company, a refreshing approach all round, I love seeing them at shows and events!

I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair was sent immediately. The second pair arrived within days. The trousers I ordered were exactly as described and I am impressed with the quality of the product. We are definitely now a Tom's Trunk family and will be ordering from them again. :)

Ollie from Customer Service got back to me within under 2 minutes after emailing, amazing customer service

Great customer services.