tomstrunks.com Opiniões 292

Excellent customer service. I made a mistake with my delivery address and Ollie solved the issue super quickly! Thank you, much appreciated!

I accidentally messed up my order so emailed for some assistance and they got it sorted instantly, really great customer service and a quick reply from Ollie!

Absolutely incredible customer experience . I ordered the wrong size and realised straight away so emailed to ask if I could change my order . I received a very kind email back the same day from a lovely guy called Olly. No automated email. No AI. Just a lovely human on the end of an email that was happy to help with something that was my error .

Zara from customer Happiness was super helpful and great to speak too.

Tom's Trunks are a brilliant brand, the ethos, product quality and value for money are superb.

Customer service is super friendly and helpful

Keep up the amazing work

Product quality and customer service absolutely amazing. I’d purchased from the company before and I adore my product and had led me to now order 3 more! Had a small issue with an incorrect delivery address I had forgotten to delete from my account and following a quick email, Ollie from customer service responded in a very timely manner (45 mins!) and was especially polite and pleasant. Very positive experience.

Absolutely terrible experience with Tom’s trunks.

Upon receiving my order I had been sent the wrong pair of shorts. Upon emailing Tom’s trunks I was told I’d have to post the shorts back (a little inconvenient I thought but acceptable).

Tom’s trunks agreed to then send out the correct pair but after 4 more days of waiting and informing them I would need the shorts in time for a trip abroad on Wednesday (I had ordered the shorts over a week before) I was told my requested shorts were no longer in stock.

I’m now still awaiting my refund from Tom’s trunks and the whole experience has just been absolutely appalling, their level of customer service is an abysmal with little to no interest in reconciling the issue.

If you value your time and money you’ll avoid this company at all costs

Unfortunately I had to return my items, due to the fit- but the customer service (hello@tomstrunks email) was really quick at responding, and sorted my return quickly.

I did have to nudge on the tracking / refund process, but they were quick to investigate and fast track the refund .

I will say the quality of the products was really good, and I would have kept them if they fit perfectly. Sadly my legs are too long for the trousers !

Amazing customer service and incredible sustainability story - love the product passport. Em xxx

Excellent customer service at Toms trunks and great products!

Customer service and delivery time is outstanding! My now favourite trousers and also my favourite company to order from as they are just so efficient and fast. Trousers are insanely comfortable and they are now my staple summer trousers! Cannot recommend this company enough!!

This brand is fantastic, their customer service is amazing they have a really quick response time and are very friendly and helpful. Will definitely be purchasing from here again. Definitely recommend

Incredible quality products! Amazing customer service support. Zara was great at helping me with my return! x

Zara was very helpful to reimburse my P&P quickly and efficiently. Thank you

Just received first ever pair today… comfiest trousers ever!! Will absolutely be ordering again. Customer for life gained.

Zara has been super helpful in organising a return for me when I accidently recieved the wrong size for a gift I ordered for my niece. It's so fantastic to experience friendly and efficient customer support! Thanks again Zara!

Zara was so helpful with a quick response after I ordered an incorrect size. Would definitely recommend them as a brand, for quality of product and customer service

My issue was handled by Zara who was very helpful and supportive in managing my return. I am also very pleased with my pair of trousers having ordered the correct size. Would recommend.