tomstrunks.com Opiniões 292

I love Toms Trucks, and the customer service team is excellent. I emailed to enquire about when they might restock, within 30mins I had a response from Zara. Thank you. Great team to deal with.

Really great customer service who responded very quickly to my query! and the most beautiful trousers (of course!)

I inadvertently ordered the wrong size. I contacted Tom’s Trunks who responded promptly. Zara was so very helpful and was fantastic - my order was refunded so I could reorder the correct size. Excellent communication and very efficient- also a great product!

Sadly a Christmas gift got lost in the post, but Zara very quickly and efficiently dealt with it. Excellent customer service. Thank you.

I love this brand and I recently received really amazing customer service from Zara regarding an exchange - thank you so much!

Zara at toms trunks was super speedy in replying to my query, very friendly and helpful thank you!

Really great quality products, but also their customer service is responsive and really helpful. High recommend.

Great customer service. Highly responsive and solutions oriented.

Had a problem with a return so sent an email to customer service team who responded within 5 mins and provided a solution. Special thanks to Gurkiran who was very helpful !

Great Product & Customer Service!
My daughter has purchased a number of products & loves them. For Christmas, I ordered an item for my daughter that we needed to return in exchange for a different size. The returning item was lost by the courier. The services team (working with the courier) resolved this issue & my daughter is a very happy recipient of the correctly sized product!

Great communication , acknowledging and understanding !!!!

Very efficient and really happy with the product . I made a mistake when ordering initially on size and within 24hrs they had dealt with my problem and the lovely trousers arrived !! I will be passing these details onto all my friends .. love them!

Great service from Ollie responding to an error on my part when making an exchange. Fast and responsive. Much appreciated

My parcel never arrived, they have it tracked with Royal Mail and are raising a claim with them. They have not issued a replacement or a refund. This was a Christmas present which has never arrived. The ‘customer happiness’ team are quick to respond, but are very much it may take another month. So earliest will be February. I am not optimistic. Disappointing service when they clearly know it’s not the fault of the customer

Needed to return original order as wrong size. Quick, efficient correspondence with Toms Trunks who answered my questions and made the necessary change. Excellent service

Unfortunately had to return a purchase from a pop up due to choosing the wrong size, but incredible customer service and really friendly and efficent!!

Had a bit of kerfuffle but all sorted out very efficiently

Had a slight issue with a gift card problem resolved quickly via email.

Great service.

I had a question about a return I had to make (ordered the wrong size) and Zara got back to me within 10 minutes of my email on NYE. Not only was it great to get help so quickly, the customer service was fantastic and my issue was resolved straight away :)

My son wanted a pair of Tom's Trunks lounge pants for Christmas. He only told me a few days before Christmas and didn't send a link, so with time running out I ordered classic rather than wide leg. I realised my mistake too late to stop the order, but still needed the right pair, so ordered those also. Although I couldn't stop the first order, Zara (excellent customer support and communication), gave me really useful advice on how best to return the unwanted pair.
Both items arrived swiftly.
As it happened, I was able to find a recipient for the 'wrong' pair, and didn't need to return them. Both recipients of the lounge pants were delighted with their gifts, and were impressed with the quality of the product, as well as the ethical aims of the company.
Thank you Tom's Trunks