tomstrunks.com Opiniões 292

Purchased a pair at the Spirit of Christmas. I was told a size medium would fit a size 8/10. They were very small. Denied a return without paying. Terrible customer service.

A big shout out to Toms Trunks. Not only do they sell the best clothing but customer service is fantastic. I ordered some trousers on Sunday but apple pay defaulted to a previous address. I messaged to ask to cancel and got an immediate response. Thankyou so much 😊

Had to return as I ordered the wrong size, the exchange took a while but I got in touch and they sported it out within the day. Great customer service. Thanks

I have purchased 5 pairs of these trousers for myself and as presents for friends in the past year. Unfortunately my own pair which have only been worn for travel purposes (maximum 15 times), the fabric was faulty and started fraying. Customer service was not great as other reviewers have noted. They offered to repair but said the leg would be narrower. Who wants that? I requested a discount on a new pair to replace as I have had them a while but was completely refused. You can see from the photos that there is a fault in the fabric.

As a ‘granny’ I have always received excellent service and my grandchildren (& others) have been delighted with gifts. I even manage the returns and re orders : if a little slow to complete! Thank you!

Lovely trousers (white with olive stripe). Ordered 2 pairs in medium and large to check sizing. Sized up for baggier fit to suit teen boy (5'11" and 34" waist). Eco friendly packaging.

Fantastic customer service on a Saturday afternoon to help sort an error I had made in the email address which caused potential issue with my receiving a returns label.

I'm sure we will be returning customers.

Amazing customer service! Thank you Romy!!

Worst customer service ever. So unhelpful and not willing to assist with my situation even though the issue is with their system. Avoid

Quick and easy reply from customer care about returning items that didnt fit!

I’ve been buying from toms trunks for quite a few years now, and they’ve never disappointed once! I recently ordered their white and pink classics in the wide leg version, and after receiving them (very quickly) I decided that I would prefer them in the normal style so opted for an exchange which was easy to sort using their quick returns & exchanges section. After emailing the company to let them know the steps I had taken they immediately sent out the new pair and arrived the next morning. The quality of their products are amazing and I’m so pleased to see the company growing. Will definitely be purchasing again pretty soon!

I ordered two pairs of Tom’s Trunks last night at 18.00. They arrived this morning at 11.30! What incredible service and fantastic quality. So impressed!

Ollie was very helpful and polite and responded to my emails very swiftly.

I have three different pairs of toms and adore them all, I would recommend sizing up for the yoga pants, sizing down for the wide leg and staying the same for the trousers

Ordered two pairs of shorts and trousers for my teen son, he has lived in them throughout the summer, not only are they comfy but they look great. very pleased with fit and quality. They wash well and there hasn't been a problem with shrinkage.

I ordered 2 pairs of trousers in different sizes and lost proof of postage on the returned pair. I thought perhaps they had be lost in the post but they we received and refunded within days. I couldn't see the refund and after a note to customer services they informed when they were refunded etc . Just great customer service with a speedy response . The trousers were for my daughter and she loves them.

Brilliant customer service. I needed some shorts for the next day to go to a festival that evening, they arrived the following morning.

Comfy, look and feel great

Bought a good few products from here now all amazing quality, last long, durable, lightweight and so comfy. Sizing is perfect. Statement Pattern and design is gorgeous.
However had a slight product issue on my latest order which was resolved amazingly fast and well. Very satisfied every time, absolute zero faults. Would like to mention Ollie who was great to deal with. Will always be one of my favourite company’s.

You can never go wrong with Tom's - the quality and service are always a dream! Speedy responses and delivery, gorgeous styles, a must if you're after the cool girl aesthetic

Amazing customer service and the best products! Romy was super helpful with a query - replying within minutes and sorting out the exchange. Very grateful for their quick delivery too!

I absolutely love this brand, from the items they sell to how great their costumer service is! 10/10