tomstrunks.com Opiniões 292

I have made a couple orders now from toms trunks and have nothing but positive feedback. I had a small issue with one item which they graciously gave a partial refund for! Would 100% recommend great quality both product and service!

Replied to my email so quick and sorted out my issue:) love the products as well!

Just realised I had ordered the incorrect size on a pair of trousers. Emailed the company immediately and asked for this to be rectified. I received an email within 15 minutes and the problem resolved without an fuss at all
Great prompt customer service ,well done keep up the good work.

Excellent clothing, brilliant customer service.

I placed my order today with the incorrect delivery option, Tony was quick to respond, cancelled my order and I was able to reorder in time! Thanks so much, great customer service!

Very quick response to my query. And solved perfectly :)

Some trousers I received as a gift were out of the return window by the time I'd opened and tried them on - but I was so disappointed as I knew I really wanted to keep them - just in a larger size! Romy in the customer happiness team could not have been more helpful, replying within a few hours to my email (on a Saturday!) she extended my item so I could return it, then when I couldn't find my delivery label, sent it to me directly (again replying super quickly on the weekend). I am delighted with my item, and would recommend this brand to anyone, for both the great quality items and the great customer service!

Very clear communication, fast responses to emails. Very polite, would recommend.

Excellent service and product.
The items wash really well and daughter says they are super comfy.

Have had to swap a couple of items over time for different sizes and the service has been very helpful. Not least when I sent an SOS whilst at the post office as I could not find return barcode.

Their shipping is quicker than Amazon Prime! I ordered last night at 7PM and received my order today at 11AM. All that with standard shipping, by the way!
As always the quality of the items is amazing and I can't wait to gift them to my family.

Brilliant customer service and amazing quality of clothes! My son loves his new shorts and shirt! Quality is exceptional!

Romy is always extremely helpful. Excellent customer service

Brilliant customer service; I made an error when returning an item and Romy was incredibly helpful and was able to solve my issue in a very kind manner. I’m very pleased with my experience - thank you!

Terrible customer service from Romy had a fault with linen trousers with marks on them when recieved. denied a return Romy's reply use washing up liquid. Why should I spend so much on new trousers and have to do this . Partial refund offered until I contacted the head office then suddenly I could have these exchanged at a cost to myself . And days later my exchange has been processed wrong ! And until I emailed was not refunding the cost to myself for return and exchange .

⭐️⭐️⭐️⭐️⭐️ – Outstanding Service & Quality

I had a fantastic experience with Toms Trunks. The customer service was outstanding, friendly, fast and really helpful. My order arrived quickly and the quality of the trunks is excellent. Comfortable, well made and exactly what I was hoping for. Highly recommend.

Good quality clothing and great customer service! :)

I had some trousers with a slight fault and Freddie at customer services was nothing short of excellent and accommodating. I have a partial discount on the way after being offered a full refund or exchange. Amazing service and great products.

Super impressed! Very happy with the customer experience I received. Tom’s Trunks responded quickly over email, were helpful and efficient. Shorts look great! Thank you x

Great company. Got an email in reply to a query within the hour. Friendly and efficient. Really recommend.