TORQEN Opiniões 587

Resposta da TORQEN

24/12/2023

Dear William,

We're incredibly grateful for your review and are thrilled to know that your experience with the delivery of the wheels from America to the UK was a positive one. Speed and efficiency in delivery are priorities for us, and it's fantastic to hear that we met your expectations. Thank you for acknowledging the helpfulness and friendliness of our team; such feedback is immensely valuable to us. We're delighted to have your recommendation and look forward to serving you again.

Warm regards,

The Customer Service Team at TORQEN

Resposta da TORQEN

23/12/2023

Dear Haz,

Thank you ever so much for your kind review. We're absolutely delighted to hear that you found our team to be responsive and helpful, particularly with your engine components. It's a priority for us to ensure smooth and efficient service, and it's wonderful to know we were able to dispatch your items swiftly. Your feedback about our team's accessibility is greatly appreciated as well. We look forward to assisting you again in the future!

Warm regards,

The Customer Service Team at TORQEN

Resposta da TORQEN

23/12/2023

Dear Aidan,

Thank you for taking the time to leave such a positive review. We're thrilled to hear that your experience with the replacement wing for your 350z was a great one and that you found our team to be helpful and efficient. It's fantastic to know that we were able to meet your specialist needs promptly. Your recommendation is highly appreciated and we eagerly look forward to assisting you again in the future.

Best wishes,

The Customer Service Team at TORQEN

Resposta da TORQEN

21/12/2023

Dear James,

We're immensely grateful for your loyal patronage and your wonderful feedback. It's heartening to know that our selection of high-quality upgrades and OEM parts for your 350z consistently meets your needs. Our team is dedicated to providing excellent customer service, and we're glad that our communication has been reassuring, especially when there are shipping delays from abroad.

Thank you for your kind words and the festive greetings! We wish you a Merry Christmas as well and look forward to continuing to serve you in the future.

Warm regards,
The Customer Service Team at TORQEN

Resposta da TORQEN

21/12/2023

Thank you for your enthusiastic review and recommendation. It's fantastic to hear that we could assist you in finding parts for your 240z, a task we know can be quite challenging. We're delighted that our new 240z section has made this process easier for you and other Fairlady Z enthusiasts in the UK.

It's wonderful to hear about your experience with Coz and the rest of our team, and we're thrilled that we could meet your needs effectively. Also, thank you for mentioning your YouTube channel, inz4in. It's always exciting to see our products in action, and we look forward to checking out how you've installed the parts from TORQEN.

We appreciate your support and are here for any further assistance you may need.

Best wishes,
The Customer Service Team at TORQEN

Resposta da TORQEN

19/12/2023

Dear Matthew,

We are truly grateful for your kind words and positive review. It's heartening to hear that you value our commitment to going above and beyond in assisting our customers.

Your appreciation for our efforts in helping you with parts and answering your questions means a great deal to us. We strive to be a reliable and helpful resource for all your automotive needs, and it's wonderful to know we're achieving this with you.

Thank you for choosing TORQEN, and we look forward to continuing to provide you with the high level of service and support you've experienced.

Warm regards,

The Customer Service Team at TORQEN

Resposta da TORQEN

19/12/2023

Dear Marius,

Thank you for your positive feedback. We're delighted to hear that you were satisfied with the quick delivery and the communication you received from us.

It's always our goal to ensure a smooth and efficient experience for our customers, and we're glad to know we've met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.

Warm regards,

The Customer Service Team at TORQEN

Resposta da TORQEN

19/12/2023

Dear Tom,

Thank you for your review. We understand your concern about the cost of the genuine Rocket Bunny part you purchased. It's not uncommon for customers to find alternative, lower-priced items online, like the ones on eBay you mentioned. However, these are often counterfeit products that don't match the quality, fitment or safety standards of their genuine counterparts.

At TORQEN, we take pride in offering only authentic products directly from manufacturers like Tra Kyoto in Japan. While we recognise that genuine parts come with a higher price tag, this is reflective of their assured quality, reliability and compliance with safety standards. It’s our belief that investing in genuine parts is ultimately more cost-effective in the long run, avoiding the potential pitfalls and safety issues associated with counterfeit items. Please be assured that the part number 17020313 you received was sourced directly from Tra Kyoto, the authentic manufacturer of Rocket Bunny products. We encourage you to verify its authenticity directly with Tra Kyoto if you have any doubts.

We regret that the situation led to your dissatisfaction and the need to involve your bank. We are taking your feedback seriously and are working on improving our processes to enhance our customer service.

We appreciate your business and hope to have the chance to better serve you in the future, providing the quality and genuine parts that are integral to TORQEN's ethos.

Warm regards,

The Customer Service Team at TORQEN

Resposta da TORQEN

Actualizada a 19/12/2023

Dear Graham,

Thank you for your candid review. We appreciate your positive comments about our competitive pricing and user-friendly website.

We understand your disappointment regarding the delivery time for the Royal Purple HPS High Performance SAE 20W-50 Synthetic Motor Oil. The delay was due to the fact that both we and our UK distributor were out of stock, necessitating a shipment from the USA, which unfortunately took over two weeks. We recognise that this wait time was longer than anticipated and that it required you to seek updates, which is not the seamless experience we aim to provide.

We are continuously working to enhance our stock management and communication with customers, especially in situations where delays are unavoidable due to external factors. Your feedback is instrumental in this process, and we are committed to making the necessary improvements.

We hope that despite the delay, you were satisfied with the quality of the product upon its arrival. We value your business and would welcome the opportunity to serve you again in the future, striving to deliver a more efficient and satisfying experience.

Warm regards,

The Customer Service Team at TORQEN