Torres Hike Opiniões 

188
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Email inquiry is replied by the next day, very responsive. Trip planning and associated services are made very easy.

A empresa respondeu

Classificada 2 em 5 estrelas

Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Alojamento para férias

Escrito pela empresa

We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(188)

40 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent Customer Service

I don't know how people book a trek in Torres without Torres Hike. The initial booking was very easy and Tomas was very helpful when we needed to modify our itinerary.

6 de agosto de 2023
Classificada 5 em 5 estrelas

Great service

Great service. I booked the O Circuit through Torres Hike and the experience was very seamless. I even had to make some changes to my itinerary and they easily accommodated. Communication was excellent and the team at Torres Hike was very responsive. Overall a great experience and I would highly recommend working with them. They helped make it simple.

9 de janeiro de 2023
Classificada 3 em 5 estrelas

Not the best...

We booked the W-trek very easily in August for November 2022. Then, two month later, I get an email saying that Vértice has overbooked the Grey campsite for our first night so we can't sleep there....two options: skip that night and do a much longer first day or sleep two nights in Paine Grande.We choose the second option but I had to send emails and emails to get the final voucher...I finally got it one week before starting our trek!!

Then, while in Torres del Paine, we decided to hike to Glaciar Grey the first day and I was really surprised when I saw the Grey campsite pretty empty at 6pm! I even asked the reception to know I there was space and she told me yes!

So in the end, very easy to book the campsites through Torres Hike but what a hassle to have to contact then over and over to get answers and we could have gotten our spot at Grey campsite!

27 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Cannot recommend enough

It was my dream to do the W Trail, yet with the campsites in the national park run by multiple different Spanish-speaking organisations, navigating the booking process seemed harder than finding your way round the actual trek. It came Torres Hike to save the day! The team helped put together the perfect itinerary which made for an unforgettable and seamless camping experience. It requires a bit of your own research and independence, so not the same as using a major (and probably more expensive) tour agency which probably sorts the busses for you too, BUT their website is super accessible, and you can select your preferred route or additional options with ease. No issues with the campsites finding our details upon arrival; everything that Torres Hike had arranged and sent us was correct, even after we made alternations a few months before the trip. When we requested those changes to the reservation, Tomas and Abby responded quickly, and were able to amend/refund as appropriate, keeping us up to date every step of the way. Thanks so much :D

1 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible Experience - Better Off Booking Directly

Terrible experience. Booked with them months in advance only to get an email within weeks of my trip that the campsite I booked through them and had received confirmation on was "canceled" because they accidentally overbooked it. Now there is no more availability for the spot I needed and it has thrown off my entire trip. You're much better off just booking directly through Vertice, CONAF, ext. as this company doesn't seem legitimate

5 de outubro de 2022
logótipo da Torres Hike

Resposta da Torres Hike

Hello Oliver, we appreciate that having your itinerary disrupted within weeks of your check-in can be very disappointing. We are deeply sorry for the problems caused.

However, I do have to state that the issue was not caused by us but is entirely on Vertice side. In short, we've received a valid confirmation of your reservation and the payment was debited from our account. For some reason that is not entirely clear to us the availability was not correctly reserved in Vertice system. We use Vertice website to reserve all itineraries (and have done so since 2019 without any problem), same as any other customer, so the issue has to be on Vertice side. At the moment we’ve suspended any new bookings until the issue is resolved.

In response to the overbooking we've worked hard to find alternatives for many of our customers. In case of your order we've converted your itinerary to stay for two nights in Paine Grande instead of one night in Grey and one night in Paine Grande. We understand that it is not ideal itinerary. But I have to say, given the gravity of the situation, I'm happy that we didn't have to cancel any treks of our customers and always found some alternative. We've also offered to refund all our fees in case of any cancellation and didn't take any new fees in case of extra expenses due to changes in itineraries.

Classificada 5 em 5 estrelas

Awesome customer service

Awesome customer service! I accidentally booked an extra campsite for one of the destinations and they noticed it and reached out to me to confirm it was in fact and accident. They took care of it within minutes of my reservation!

30 de agosto de 2022
Classificada 5 em 5 estrelas

Easy to use - minor hiccups.

Website was extremely easy to use but had some minor hiccups - the website would not allow me to include different emergency contacts for the ppl in our group even though the option was there to do so.

While booking the campsites, you can see the daily hiking routes and there are warnings if the hiking distance is too long.

We emailed to ask a question and received a response within a few hours.

21 de agosto de 2022
Classificada 5 em 5 estrelas

Such an easy

Such an easy, convenient booking experience. Worth the minor extra fees for the ease and comfort of not making booking errors for the trek.

9 de agosto de 2022
Classificada 4 em 5 estrelas

Nice One-Stop-Shop for Booking

Easy booking process. The thought of using multiple company’s’ platforms seemed daunting so glad it was centralized. Additional info for each camp would be helpful (pics, map, few reviews, etc) for folks like me who are unfamiliar with the area. Perhaps a reservation itinerary map at the end that shows booking would be nice. My hiking buddy and I had to use quite a few blogs and other sites to decide the number of nights that would be best for us. Overall a TorresHike is a good tool.

25 de julho de 2022

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