Customer service didn't believe a missing toy had not been delivered with the remainder of a close to $500 order. Took three phone calls and an email thread to get a refund. (Used refund to re-purc... Ver mais
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Leia as opiniões dos outros
Super quick smooth and fast. Only issue is they don’t deliver Maximum Impact (unsure why) and their lube is a bit overpriced but when in a pickle and don’t want to go anywhere it’s a great easy way to... Ver mais
Love this story brought to Roy’s so far from them.My first purchase was a dildo though that was damaged by mistake so I throw it away lol, had to go buy another but the cashier remembered me and infor... Ver mais
The product received was fine until days later, it started to melt. Had to through away immediately because of the chemicals. Not Happy, wasted money. Item was made with cheap unsafe product
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Informações sobre a empresa
Escrito pela empresa
Get if tonight, only Toys Tonight Delivers Adult Sex Toys right away, in a few minutes we pack up your order and usually get it to you within an hour. Open daily from 12 PM to 12 AM.
Informações de contacto
203 NW 36th Street , 33127, Miami, Estados Unidos da América
- 786-334-5600
- admin@toystonight.com
- toystonight.com
4,0
Bom
103 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am a repeat customer when traveling…
I am a repeat customer when traveling to Miami. Great service, delivery, and discreet packaging to my hotel.
7 de novembro de 2023
I placed this order & a new customer @…
I placed this order & a new customer @ that..,,, DO YOUR SELF a favor, don’t order from this site! Ordered & paid extra for “2 day” delivery. I paid $20. more to get it faster. FedEx didn’t get to me til a Monday, when it was expected & PAID for a Friday delivery. ☹️ MOVE on u can find a better & honest site. REALLY.
10 de outubro de 2023
Resposta da toystonight.com
Hi Michelle, we understand your frustration and want to make it right. We sent the order immediately, but we know that FedEx was late in delivering it. We would like to offer you a full refund for your items if you would accept this. Please let us know if you're okay with this solution.
IT WAS FAST ,COURTEOUS
IT WAS FAST ,COURTEOUS, AND PROFESSIONAL
THANK YOU VERY MUCH
10 de outubro de 2023
Toy not working dildo too big lost over…
Toy not working dildo too big lost over $100
1 de outubro de 2023
Resposta da toystonight.com
We are sorry you are not pleased with your purchase, please contact us to see how we can make it right with you.
Spices up your life
Toys tonight has a great variety of products to help my life become sexier and their customer service is great.
30 de agosto de 2023
Not good customer assistance
The payment wasnt going thru online and the.clerk.at store couldnt take.my order over the.phone.
8 de agosto de 2023
Resposta da toystonight.com
We are sorry about this, believe me we want your order, however we can't process an order unless our credit card authorizing services approves your credit card. We know this can be frustrating and I apologize for any inconvenience. We will consider trying to process credit cards over the phone to avoid this in the future. Thank you for letting us know about your experience.
Great service
7 de junho de 2023
Not the best but convenient
I was quite excited for the service, as I was out of town and left in a hurry from home and forgot some things ;). However I was quite dissapointed with how long it took to get my order, on top of an item that was unavailable and was supposed to have been refunded but wasn't! I will say that communication was great amd was delivered discreetly.
7 de junho de 2023
After they sold my item they refused…
After they sold my item they refused and gave me a refund after my complaint
25 de maio de 2023
Resposta da toystonight.com
Thank you for sharing your feedback regarding your recent experience with our company. We appreciate your honesty and apologize for any inconvenience or frustration caused.
Upon reviewing your order and the details you provided, we found that the issue arose from the declined transaction due to a credit card authorization failure. We sincerely apologize for any misunderstanding or miscommunication that may have occurred during the resolution process.
Good customer service and thanks
27 de abril de 2023
Every since the first time I ordered…
Every since the first time I ordered from them it's been great customer service, on time delivery and they call to verify. This was my 3rd time ordering from them. I love this store. They have a new loyal customer. 🥰
3 de abril de 2023
The lady on the phone was so nice and…
The lady on the phone was so nice and respectful to us.
6 de abril de 2023
Resposta da toystonight.com
Thanks so much, we really appreciate your comments and review.
Resposta da toystonight.com
Thanks so much for the 5 star review
Delivery was late but the company was attentive
The company failed to delivery on the they agreed upon. As I wouldn't stay in Miami long enough to receive the late delivery, I asked the company to cancel the purchase and refund me. They did it promptly and someone from the company called me to check if everything was fine and to apologize for the inconvenience. Fair enough. Accidents happen. I am happy with this "happy ending". The company proved to be trustworthy and I will do business with it again.
4 de abril de 2023
Resposta da toystonight.com
We apologize for the inconvenience you experienced with our delivery service. We understand that you did not receive your order and we have issued you a full refund.
We take customer satisfaction seriously and strive to provide the best service possible. We have processed your refund and it should be reflected in your account within a few business days.
We will work to improve our communication methods and ensure that our customers are informed of any changes or delays in their delivery.
Thank you for bringing this issue to our attention and for giving us the opportunity to improve our services. We hope to have the chance to serve you again in the future.
Great overall service.
27 de março de 2023
Resposta da toystonight.com
Thanks so much for the 5 star review
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