Great customer service - managed to mess up my order for a McAlpine trapped gully x3. Emailed TradeHutDirect each time & they replied soon after to cancel & refund the order before it left their depo... Ver mais
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Leia as opiniões dos outros
Brilliant customer service - after I’d messed up my order 2x due to having a Covid on top of a chronic illness - Trade Hut Team went above and beyond to sort me out & get the correct item -Thank you!... Ver mais
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Excellent service from Trade Hut Direct from start to finish. I originally came across the company through B&Q, but decided to order directly from Trade Hut Direct as I urgently needed a bathroo... Ver mais
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An amazing range of products at sensible prices with free delivery. Easy to use website with friendly and helpful customer service from a real person. Now my first choice for tools and various technic... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Trade Hut Direct is much wider, much higher and much deeper than meets the eye. We began in the e-commerce world 15 years ago heavily involved in the tool, retail and tech sectors. Specialising in online shopping and marketplace optimisation we strive to give you a rich online journey as you browse our extensive range of products. We are proud to work alongside some of the biggest forward thinking brands as we look to offer the latest products as soon as they are released.
Informações de contacto
Reino Unido
- tradehutdirect.com
4,8
Excelente
122 opiniões
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ordered an Evolution R255TBL+ table saw…
ordered an Evolution R255TBL+ table saw and was sent a completely different product. After providing photographs and evidence, the incorrect item was collected and I was advised that a replacement had been dispatched and that tracking details would follow.
After further delays, I was then informed that the replacement could not be supplied because the supplier's stock was incorrectly labelled. The order was ultimately refunded in full.
Whilst I received my money back, that is the bare minimum I would expect after being sent the wrong item. The process took weeks to resolve, the saw had been purchased as a birthday gift, and I was left having to start my search all over again.
The most frustrating aspect was being told that a replacement *had been dispatched*, only to later be told that the correct item could not be supplied at all.
A very disappointing experience from start to finish.
"Update: Following my review, the company contacted me directly, investigated the issue, provided a detailed explanation, and offered a £50 Amazon voucher as a goodwill gesture. The original experience was still poor, but I appreciate the way the complaint was ultimately handled."
I have changed my rating based on the customer service I received following my experience.
17 de junho de 2026
Opinião espontânea
Resposta da Trade Hut Direct
Good Morning,
Thank you for taking the time to share your feedback, and we're sorry to hear about the experience you've had.
We understand your frustration, particularly regarding the delays and the information provided about the replacement. This is certainly not the level of service we aim to provide.
We have requested some information to allow us to fully investigate the matter. If possible, could you please reply to our request with your email address so that we can review the case in more detail and discuss this with you directly?
Kind Regards,
Stacy
Trade Hut Direct
very easy transaction
26 de maio de 2026
Resposta da Trade Hut Direct
Good Morning Martin,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found the transaction easy and straightforward. Your feedback is greatly appreciated, and we hope to be of service to you again in the future.
Fast and accurate!
20 de maio de 2026
Resposta da Trade Hut Direct
Good Morning Philip,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service fast and accurate. Your feedback is greatly appreciated, and we hope to be of service to you again in the future.
User-friendly website, with competitive prices
Clear, user-friendly website, with competitive prices. The delivery was swift. Good range of products
20 de maio de 2026
Resposta da Trade Hut Direct
Good Morning Mike,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our website clear and easy to use, and that you were pleased with our competitive prices, swift delivery and range of products. Feedback like yours is greatly appreciated and helps us continue to provide the level of service our customers expect.
We look forward to being of service to you again in the future
Excellent service many thanks
24 de abril de 2026
Great product
Great product, fits perfectly. Great delivery service would recommend.
27 de abril de 2026
Delivered quickly and works very well.
29 de março de 2026
The McAlpine T28M-NRV 1½" Multifit…
The McAlpine T28M-NRV 1½" Multifit In-Line Non-Return Valve was delivered in good condition and worked properly.
16 de março de 2026
I had a very positive experience with…
I had a very positive experience with Trade Hut Direct. The electric heater was delivered promptly and arrived on time as stated. The product was exactly as described on the website, well packaged, and in perfect condition on arrival.
The ordering process was straightforward, communication was clear, and delivery was efficient with no delays. Overall, a smooth and reliable service from start to finish. I would happily recommend Trade Hut Direct and would use them again without hesitation.
8 de janeiro de 2026
very prompt service
10 de dezembro de 2025
Prompt service goods as described.
31 de outubro de 2025
Delivered on time as promised
24 de outubro de 2025
Great service!
I knew the item I wanted existed and is hard to find locally, but TH had it. Easy to order, great value, arrived quickly and kept up to date regarding delivery. Great service.
23 de outubro de 2025
Very good prompt service would…
Very good prompt service would definitely use again
17 de outubro de 2025
I have not used the product yet
I have not used the product yet, but quick delivery. Thanks
14 de outubro de 2025
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