I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Ver mais
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Leia as opiniões dos outros
Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Ver mais
The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Ver mais
I purchased the tickets without problems. I had come to them because a major competitors user interface was difficult to use. Traintickets.com provided me the cheapest tickets for my journey. At fi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees
Informações de contacto
Reino Unido
- support@traintickets.com
- traintickets.com
4,6
Excelente
167 opiniões
Sem histórico recente de solicitação de opiniões
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A good experience all round
A good experience all round, unfortunately Thameslink wasn't running, so we had to pay for underground tickets to get to Kings Cross, that was frustrating.
19 de maio de 2023
Simple and easy to use
16 de maio de 2023
I am not use to buy in internet and the…
I am not use to buy in internet and the system was easy and friendly even for me ( 68 year old )
17 de maio de 2023
Resposta da traintickets.com
Hi,
Thank you for your feedback and for booking with traintickets.com.
We certainly do have a refund policy if your train is cancelled - if you do not travel due to a cancellation, you will be given a full refund of your booking.
Please email us at support@traintickets.com with your booking reference and we will be happy to help.
Kind regards,
Morgan @ traintickets.com
Easy to book online
Easy to book online and understand and let's you know what stops and waiting times
11 de maio de 2023
Brilliant experience all round
Brilliant experience all round, cheapest tickets I could find was £161.00, traintickets.com cost me 118.00, I didn't receive e-tickets straight away was a few hours after booking ( I'm impatient and contacted them) I did receive tickets and also received tickets again following me contacting customer service, I will 100% use again
15 de maio de 2023
Great experience
I had a great experience booking my train tickets until I went to pay... my tickets then disappeared and I had to research my tickets which I then found that the price had also changed 🙃 . All in all a great experience but maybe once tickets are in the basket we could get 10 minutes to sort out payment. I had to change tabs on my mobile to transfer more money to pay for the original tickets before they disappeared!
16 de maio de 2023
This is no good because I still don’t…
This is no good because I still don’t get a email about my £96 for the tickets that I didn’t receive from you guys 16/05/23
16 de maio de 2023
Resposta da traintickets.com
Hi,
Thank you for your feedback, and sorry to hear there was an issue with regards to an email.
I've checked our system, and can see many bookings from your email address, all of which look to have completed successfully and confirmation emails sent.
Please email us at support@traintickets.com and we'll help in any way we can to resolve ths issue.
Kind regards,
Morgan @ traintickets.com
Buying the tickets is fine but the…
Buying the tickets is fine but the journey is terrible. Minimum many people standing up and not enough carriages. I only do this once a week and for people who do this every day is shocking.
16 de maio de 2023
Resposta da traintickets.com
Hi David,
Thank you for your feedback, and for being a regular customer of ours at traintickets.com.
I'm very happy to hear of your ticket buying experience, but sorry to learn of the regular overcrowding of the service.
We are a third party retailer of train tickets, and do not own or operate any trains. From looking at your bookings, most of the services you travel on are operated by CrossCountry trains & so feedback regarding conditions onboard is really for them.
I hope you will continue to book your tickets through us, and that the train operating company will increase the number of carraiges on your journey.
Kind regards,
Morgan @ traintickets.com
Tickets were good value
Tickets were good value, cheaper than other companies I had looked at. I have used train tickets a few times and haven’t had any problems with my bookings.
11 de dezembro de 2022
Split tickets saved me a lot of money…
Split tickets saved me a lot of money and the app was easy to use.
16 de fevereiro de 2023
Good clear website
Good clear website - easy and quick to use. Best ticket prices I’ve found.
16 de maio de 2023
Quick and simple to use.
9 de abril de 2023
Really easy site to navigate and the…
Really easy site to navigate and the prices for tickets using the split ticket regime really are a lot lower than on other similar sites.
14 de abril de 2023
Ease of doing transactions.
10 de maio de 2023
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