traintickets.com Opiniões 

167
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Ver mais

Classificada 5 em 5 estrelas

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Ver mais

Classificada 5 em 5 estrelas

The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Ver mais

Classificada 5 em 5 estrelas

I purchased the tickets without problems. I had come to them because a major competitors user interface was difficult to use. Traintickets.com provided me the cheapest tickets for my journey. At fi... Ver mais

Informações sobre a empresa

  1. Agência de bilhetes de comboio

Escrito pela empresa

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

167 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(167)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Travel

Easy to read the website very quick delivering the tickets and the information was spot on

9 de maio de 2023
Classificada 5 em 5 estrelas

great price,Fantastic service

I dont normally leave reviews, but was so happy with the service from traintickets.com I felt I had to!
I mistakenly entered an old email address I dont have access to, and so obviously didn't get the tickets. I contacted traintickets at there support email, and Neil from the team resent my confirmation to the correct address within the hour!
Saved more than £45 on my journey, and a problem (of my own making!) fixed quickly. Superb.

8 de maio de 2023
Classificada 5 em 5 estrelas

Easy to use website

Easy to use website, e-ticket came through instantly. No trouble with the train or the ticket master, I just showed my email ticket (just make sure your phone is charged or print it off). Cheaper than the other websites and I had allocated seat numbers on both leg of my journey (I didn't ask for that and it was free!)

8 de maio de 2023
Classificada 5 em 5 estrelas

Massive savings made

I make regular trips from Scotland for the football in Liverpool, and have saved a small fortune over the last few seasons!
A couple of recent bookings have been affected by the rail strikes, but I’ve had quick & easy refunds both times.
Highly recommended.

10 de fevereiro de 2023
Classificada 3 em 5 estrelas

3 stars not 5

We were very pleased that this was the cheapest site for tickets. However we tried numerous times to book seats and it just didn't work hence why we have awarded 3 stars and not 5

8 de maio de 2023
Classificada 5 em 5 estrelas

Cheaper than Trainline

I first found traintickets.com via Martin Lewis' Money Saving Expert back in 2021. He said the site was consistently cheaper than Trainline which it is like 90% of the time in my experience. They have the same mobile e-tickets and no fees (just the split-saving one, which is only 10% of the saving and well worth it for the huge savings produced). Bravo. Happy user!

3 de abril de 2023
Classificada 1 em 5 estrelas

Poor information from train companies NOT THE TICKET SELLER

I am editing my original review as it was the train company who gave me wrong information, traintickets.com have been amazing with their assistance in this matter, a matter that has caused me a great deal of distress and anxiety, however traintickets.com who I have used many times in the past without issue have been amazing in providing me assistance and support with this issue.

I would always recommend using train tickets.com as a way to purchase fairly priced tickets online

8 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi Mr McGregor,
Thank you for your feedback, and sorry to hear of the delay to your journey.
I have emailed you to ask for some more detail, but from what I can see you have been given incorrect information by the station staff.
It looks as though it was the last leg of your journey which was delayed, by which stage you would have been using the last ticket in your split. Your existing ticket was valid on any train after 8.30am on the day of travel (see National Rail Enquiries for full restriction detail here: https://www.nationalrail.co.uk/W5). The fact it was purchased as part of a split ticket has no affect on that.
You may be entitled to compensation from the train company responsible for the delayed service (in this case, GWR). Please contact us on support@traintickets.com and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

Classificada 3 em 5 estrelas

I have to go back to putting in all my…

I have to go back to putting in all my details for every ticket I book, is there a way of saving my trip details for my bookings?

7 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi there,
Thank you for your review, and the very valuable feedback.
We have reduced the details we require you to enter as much as possible, but do understand customer accounts are the ideal solution.
We are currently working on accounts to provide exactly what you are looking for - we'll keep you posted!
Kind regards,
Morgan @ traintickets.com

Classificada 5 em 5 estrelas

Frequent Traveller

As a frequent traveller to Edinburgh I usually have a few train sites on the go to search for the best price to match up with best time. However, I always come back to traintickets.com. I like the split ticket option they offer especially if I am departing from one station and returning to another. Prompt email delivery and tickets can be downloaded with ease.

5 de abril de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Thank you for the wonderful review, Karen & for choosing traintickets.com.
Kind regards,
Morgan

Classificada 5 em 5 estrelas

I know a lot about train tickets

I know a lot about train tickets. What I really like about traintickets.com is how it displays the results, clearly showing the items selected, why these are good value and only charging commission based on the savings made. Yes, I know they get 5% on all tickets sold, but so do all the others. It's just their openness that very much appeals to me.

1 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Thank you so much for the kind words, John - we are thrilled you have chosen traintickets.com.
It was a very deliberate choice to be open & honest about how we earn as a third party retailer of tickets, and are very happy to hear it's appreciated.
Kind regards,
Morgan @ traintickets.com

Classificada 1 em 5 estrelas

Arranging the ticket wich could not get…

Arranging the ticket wich could not get you to the destination!!

7 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi there, thank you for your feedback. I've just checked your booking, which was for split tickets. Using the 3 tickets together should certainly have got you to your destination. Please send us an email at support@traintickets.com with some more details, and we will help in any way we can.
Kind regards,
Morgan @ traintickets.com

Classificada 1 em 5 estrelas

Had to book and pay twice

I booked the tickets a first time and never received them on email so i had to book them again at a higher cost

8 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi Jurina,
Thank you for your feedback, and sorry to hear of the problem with your first booking.
I've just checked our system, and can only find one booking and one payment under your email address. The confirmation email was delivered successfully.
Please email us at support@traintickets.com with some more information on the first booking you didn't receive, and we can hopefully resolve any issue for you.
Kind regards,
Morgan @ traintickets.com

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