traintickets.com Opiniões 

167
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Ver mais

Classificada 5 em 5 estrelas

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Ver mais

Classificada 5 em 5 estrelas

The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Ver mais

Classificada 5 em 5 estrelas

I purchased the tickets without problems. I had come to them because a major competitors user interface was difficult to use. Traintickets.com provided me the cheapest tickets for my journey. At fi... Ver mais

Informações sobre a empresa

  1. Agência de bilhetes de comboio

Escrito pela empresa

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

167 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(167)

12 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

It would be nice to have an account to…

It would be nice to have an account to be able to view bookings for when emails are accidentally deleted.
Edit : 1 to 4 star due to knowing bookings can be retrieved by emailing

27 de abril de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi Mr Redmond,
Thank you for your feedback, and for being a regular customer of traintickets.com.
We are currently working on customer accounts, and will keep you posted! In the meantime, if you do accidently delete a booking our 'Manage My Booking' service can resend it for you, or just send us an email at support@traintickets.com and we'll send the confirmation to you.
Other than customer accounts, I hope you feel the service you receive from traintickets.com has been greater than 1 star, and that you will continue to be a valued customer of ours.
Kind regards,
Morgan @ traintickets.com

Classificada 5 em 5 estrelas

Simple clear way to book a ticket and…

Simple clear way to book a ticket and good pricing.
The only improvement would be to save some personal details between visits to save time on each transaction

27 de março de 2023
logótipo da traintickets.com

Resposta da traintickets.com

Hi Mr Thompson,
Thank you for your feedback, and for being a regular customer of ours at traintickets.com.
We are currently working on customer accounts, and will keep you posted!
Kind regards,
Morgan @ traintickets.com

Classificada 5 em 5 estrelas

My favourite app for booking rail tickets

I have always loved train travel. But the cost is just insane nowadays. 'Middle class' occupation indeed! Traintickets.com kind of runs a bit under the radar. It is a split-ticketing site but it seemingly uses a different platform to any other. In my experience (and I've booked now umpteen times, and I do searches a lot) their splits are cheaper than Trainline and Trainpal to name two better known sites. If they save you money with splits, they take a small fee, if not there is no booking fee. They have mobile tickets, apple pay wallet was a great addition a few months ago. I've had very little customer service contact but what I have has been quick and no fuss (e.g in Dec the strikes. I had two bookings cancelled pre-christmas and they were refunded no bother). I wish there was a mobile app and accounts for storing card details although Google and Apple Pay mitigates that a bit.

7 de maio de 2023
Classificada 1 em 5 estrelas

My card was charged three times for the…

My card was charged three times for the upgrade and it is taking ages to get my money back. I have your response but you have that wrong. The payments that were charged 3 times are for £12.50 which has nothing to do with the cancelled tickets that you are referring to. The upgrade occurred on the Train on the return sector and there should have been only one charge of £12.50 not 3

4 de maio de 2023
logótipo da traintickets.com

Resposta da traintickets.com

EDIT: Thank you for providing some more detail, Mrs Richards. The upgrade made on the train will have been paid directly to the train company (Avanti West Coast in this case) & not to us at traintickets.com, and so the details of your review apply to your experience with Avanti West Coast. We are a third party retailer retailer of train tickets, and do not own or operate any trains.
We'd really appreciate if your review reflected the service you received from traintickets.com when you made the 3 bookings and received the 2 refunds.

Hi Mrs Richards,
Thank you for your feedback, and sorry to hear of the delay with your refunds.
I've investigated this for you now, and can see your card was charged three times, but this was for 3 different bookings you made & so is what we would expect to find.
The refunds you requested for the first 2 bookings were issued immediately from our side on 3rd May, and the money should be back in your account by now. There can occasionally be delays with our payment processor - this is unfortunately outwith our control, but please be assured the refunds have been issued.
Please contact us at support@traintickets.com if you require any further details.
Kind regards,
Morgan @ traintickets.com

Classificada 5 em 5 estrelas

I love traintickets.com, cheapest splits, ethical company

I love traintickets.com. They have the cheapest split ticket prices with the lowest split fee of any train ticket site, on normal end to end non-split tickets they have no fees at all. They take Apple Pay and Google Pay. Booking is quick and easy. They are a small business, an ethical worker co-operative, so not either a scummy train company or a hedge fund like Trainline. Their customer service is first hand. I book regularly. I always get an amazing discount. Customer service has been first rate. When my bookings have changed (strikes, cancellations etc) they have quickly refunded what I was due. I love it. Highly Recommended A++

3 de maio de 2023
Classificada 5 em 5 estrelas

Great customer service.

Had hospital appointment cancelled on the day, shortly before leaving for the station. Contacted customer services at traintickets. I had not yet collected the tickets and explained the circumstances to customer services at traintickets who very kindly arranged a refund.

23 de abril de 2023
Classificada 4 em 5 estrelas

Traintickets. Com to the rescue

I was looking for return tickets to London every week for a few months and traintickets. Com found cheap tickets for all journeys, even when the Ipswich line had work on the embankments,
Traintickets. Com found an alternative route for the same price.

11 de abril de 2023

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