Great having someone with experience and access to the long haul carriers' sites and pricing. They were also helpful after the sale and it's great having someone to speak to in the UK rather than c... Ver mais
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Leia as opiniões dos outros
Charles Smith was helpful in finding the right flights to get to my daughter who is in hospital in Auckland on the dates l needed to go and return. He made the process easy and explained everything to... Ver mais
Very helpful operative, Charles Smith, who helped me to sort out best/cheapest option for travel to Bangkok and booked flights for my party of three.
I tried on several occasions to book flights to Thailand through Travcart via the Kayak platform. Each time after entering all the required details my payment was refused. A phone call then soon follo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.
Informações de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- 02045022984
- info@travcart.co.uk
- travcart.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customers service and sort it out…
Great customers service and sort it out the problem l have straight away...

Resposta da Travcart
Simple and straight forward
Simple and straight forward. Agents were very helpful and gave great advice.

Resposta da Travcart
Great experience with getting my…
Great experience with getting my flights by Charles he was reassuring and very helpful. Would definitely recommend.

Resposta da Travcart
I booked a flight with Jonathan Carter…
I booked a flight with Jonathan Carter through Travcart for Kuwait Airways. I was only given three days’ notice that my original flight had been cancelled. I was then offered a replacement flight that would cost a fortune.
I found the whole experience extremely frustrating and disappointing. A travel agent should communicate important changes as early as possible and help customers find a reasonable alternative.
Based on my experience, I would not recommend Jonathan Carter or Travcart. Please be cautious and consider your options carefully before booking with them

Resposta da Travcart
Wow beautiful
Wow beautiful. I have never heard of this company before, but it's a very good company with very good customer service, and the service is top-notch i will recommend this company to all my friends and colleagues.

Resposta da Travcart
Never honour their price advertised.
I tried on several occasions to book flights to Thailand through Travcart via the Kayak platform. Each time after entering all the required details my payment was refused. A phone call then soon follows within minutes from an Indian guy with an English name. The explanation is always the same that the airline have increased the price and there are no seats left at the price advertised. They then try and sell you different flights with a different airline. After declining their offers i booked elsewhere. Days later they are still advertising the same flights at the same low price. It's a disgrace that Kayak are allowing this sham.

Resposta da Travcart
Roger was great
Roger was great. The journey was important but I was hesitant to book the flight. Roger was very, very patient with me, as he took his time to explain and search for the right ticket for me. His calmness and genuine concern that I wanted to abort the journey because of money touched me. I finally managed to book for the flight, because of his great communication skills and concern, which I could feel through the phone.
I will certainly come back.

Resposta da Travcart
TravCart great service friendly…
TravCart great service friendly customer service and very helpful staff any time you can get in touch with them and they respond quickly me and my family recommended this company for everyone.all the best

Resposta da Travcart
Very good service staff is very good…
Very good service staff is very good and helpful

Resposta da Travcart
They helped me get best cheap tickets…
They helped me get best cheap tickets more than half I had been quoted agent very helpful with all information I needed in time great customer service 👍

Resposta da Travcart
Helped so much
Helped so
Much to get the flight I needed quickly but with patience too… very efficient!
.

Resposta da Travcart
Great communication and thoroughness
Great communication and thoroughness, couldn’t fault them. Very good follow up making sure emails were received and everything was correct.

Resposta da Travcart
WARNING ⚠️ 📌
WARNING ⚠️ 📌
AVOID AT ALL COST - WHAT THEY ADVERTISE IS NOT REPRESENTATIVE OF WHAT THEY ASK YOU TO PAY AT THE END ‼️❌
When we tried to book the tickets online their system failed and within minutes we received 4 calls from Mark Henry, an Indian chap, in the middle of the night, to discuss booking which was very unprofessional and inappropriate.
The tickets were advertised for £915 pp and sometimes £955 pp and after our online booking failed and not picking the calls, Mark Henry emailed to say we had to pay £1,257.00 pp instead as the tickets had gone up just before we purchased. But weirdly, on checking again on Cheap flights website and Skyscanner, the ticket were still available for £955pp. (As I type this 15 hours after our attempt to purchase the tickets for £955pp, and after being called by a private number by Mark Henry to say we have to pay the £1,257.00pp instead, Travcart currently have the tickets advertised for £855pp 🥺 - Very odd!)
Professional
Harry was professional and did not take time to check in, and he make sure I have understood everything and offered any questions if I had any

Resposta da Travcart
Incredibly helpful and polite
Incredibly helpful and polite. Mark went all the way to help find the best priced ticket for me. Harry called the next evening to ensure I had received my ticket and was extremely polite and helpful. Great experience.

Resposta da Travcart
Our agent was very patient and worked…
Our agent was very patient and worked hard to find us the best itinerary

Resposta da Travcart
From beginning to end was good service
From beginning to end was good service. They called me today and checked if I had checked in...I had forgotten, so they kindly checked in for me, one less thing for me to worry about.

Resposta da Travcart
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