Always easy to deal with. Had one hiccup on this order that I placed in advance though. I received notification that it was ready to collect. But at the kiosk, despite the system clearly saying if w... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I loved the NZ Post lady's manner and thoroughness. For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the... Ver mais
A empresa respondeu
I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Ver mais
A empresa respondeu
First time using Travelex card. Could not have been easier. Accepted everywhere we went (Australia). So easy to top-up using mob each day. No need to carry cash with you.
A empresa respondeu
Informações sobre a empresa
- Agência de câmbio
- Instituição financeira
- Serviço de transferência de dinheiro
- Serviços financeiros não bancários
Escrito pela empresa
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Escrito pela empresa
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Informações de contacto
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Nova Zelândia
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great communication
Great communication, easy transaction process. Staff were friendly and helpful. Would recommend this service.
16 de agosto de 2026
Resposta da Travelex NZ
i there, your 5-star review took us to our happy place (no passport required). We’re so pleased we could take care of your travel money needs and provide a first-class experience. Have an amazing journey and see you next time. Kind regards, Online Support Team.
Polite and efficient service
13 de agosto de 2026
Resposta da Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Your security is so good I had trouble…
Your security is so good I had trouble topping up my account. Moreover, the banks security is very tight too...using SIM card makes for a trying time to receive verification codes..maybe Travellers should be made aware of that fact. Otherwise, the card is easy to use and reliable.
13 de agosto de 2026
Resposta da Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
My funds were available well before due…
My funds were available well before due date and staff friendly and very knowledgeable
13 de agosto de 2026
Resposta da Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Great service,good help from Anesh on…
Great service,good help from Anesh on the 0800 number.
13 de agosto de 2026
Resposta da Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Found it hard to get an up to date…
Found it hard to get an up to date balance from the app on my phone.
Seemed to take a long time to give a balance showing and using the card
15 de agosto de 2026
Resposta da Travelex NZ
Thanks for your feedback. We’re glad to hear some of your experience went well, but we’re sorry it wasn’t perfect. We’re always working to improve, so we appreciate you bringing the issues to our attention. Safe travels! Kind regards, Online Support Team.
Great online service but collection was…
Great online service but collection was abrupt and less than polite
13 de agosto de 2026
Resposta da Travelex NZ
We understand how frustrating this is and want to do everything we can to help you, and make sure it doesn’t happen again. Please email our team at RetailCSCAust.NZ@travelex.com, so we can find out more. Safe travels! Kind regards, Online Support Team.
Efficient service
Efficient service. Exchange rate/cost was not too excessive. The money was available several days before the time I was initially told.
My only real criticism was the inability to select the bills I wanted online. I needed small denomination bills for tipping, purchases in markets etc in Africa so getting almost only USD100 and USD50 bills was a pain. The branch at which I collected it could help only by swapping 100 for 50s, nothing smaller.
13 de agosto de 2026
Resposta da Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for orders. If you are collecting the order from a Travelex bureau, you can email: tmonz@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.co.nz/. Kind regards, Online Support Team.
Resposta da Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Great communication ready for pick on…
Great communication ready for pick on date given
11 de agosto de 2026
Resposta da Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Easy to order and easy to collect
Easy to order and easy to collect. The lady at Tauranga Travelex is very professional and great to deal with
12 de agosto de 2026
Resposta da Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I found Travelex to be quick and…
I found Travelex to be quick and efficient with my request. Communication was great!
No problem at all.
11 de agosto de 2026
Resposta da Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
OFF SHORE CASH
Easy to navigate online procedure.
Friendly service when collecting
11 de agosto de 2026
Resposta da Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
4/5 starts as my collection point was…
4/5 starts as my collection point was still 50min to a 1hr drive away from my home town
besides that everything else was flawless
11 de agosto de 2026
Resposta da Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
The service was good
11 de agosto de 2026
Resposta da Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Resposta da Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Easy to use and collect
10 de agosto de 2026
Resposta da Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Resposta da Travelex NZ
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Quick
Quick, easy to order, good website. Got me my money quicker than I asked for. I know the website clearly says you cannot choose your denominations. However, I ordered over 3000 usd and had 90 percent of this paid in 100 dollar bills which made travelling in a cash predominant country where it is difficult to get change very inconvenient.
7 de agosto de 2026
Resposta da Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for orders. If you are collecting the order from a Travelex bureau, you can email: tmonz@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.co.nz/. Kind regards, Online Support Team.
Signing up was very quick and easy
Signing up was very quick and easy. Using the card was also convenient and excepted everywhere.
8 de agosto de 2026
Resposta da Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
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