Travelmarvel Premium Cruise and Tours Opiniões 

Staff and ship were excellent.
More time is needed to explore, especially in Vienna.

A great mixture of Irish, English, and Australians travellers made the cruise so enjoyable. Every day was in a different city, and all off ship tours were included. This made it excellent value for the money!. The almost new ship was very classy with excellent food and drink

Wonderful from start to finish.
Beautiful ship. Crew and staff were excellent especially the waiting staff.
Good food.
Very good excursions. Unfortunately our guide in Vienna spoke far too quickly, parrot fashion so while he was knowledgeable and very enthusiastic it became impossible to follow. Several guests in our group ( most of them!) ended up removing the ear piece!!

The holiday was well organised from start to finish. It was easy to talk to the company through the booking process. Staff on the cruise were friendly, helpful and very well trained. Accommodation was clean and comfortable. Excursions were well organised and enjoyable. The food was very good. It was good value for money. This is our 3rd trip with APT and we would use them again. We have no hesitation in recommending to others.

The group and the effort Julianne put into making sure the trip good for everyone. Julianne was our tour manager and Ash the driver were excellent.
The hotels were of a low to average quality, not reflecting the price of the experience but adequate. Compliments to Maz for sorting out the late arrival, I'll be claiming refunds from Donald J Trump.
Good mixed group - always someone to chat to.

My son and I had never been on a River Cruise before and was a bit aprehensive as I am in a wheelchair. However, It was really good the staff helped a great deal, there was a lift so no problem on board, plus the entertainment crew although small made each evening memorable. We will be looking a another in the future.

Staff were friendly and helpful The ship was very clean.

We enjoyed the food and the entertainment. Especially in the evening encouraging everyone to join in

Brilliant holiday and places to visit with guides at every place we stopped at.

We would be happy to go another river cruises
.

Organisation & service was first class on both ships (Vega & Polaris).

would have given 5 stars if we had not had to swap ships due to low water, this was not your fault and you could not of handled it better , other than that everything on both ships was excellent , would have no hesitation in recommending you to others and would definitely travel with you again

The itinerary; superb food; excellent service from the crew; the Balkans is a totally fascinating region to visit

Holiday was excellent. Ship great food first class accommodation too of the tree.

The boat was lovely, the air-conditioning was great in the cabins, not so great elsewhere due to the extreme heat. Food was excellent, except that we arrived after 9pm on the first day due to the boat not being where it should have been due to lack of water in the danube. The restaurant shut at 9pm, so the group who arrived late were given a couple of dry sandwiches and some fruit in our cabins. This was not enough after a full day of travelling. We were given a free drink too, but there should have been more of a meal available.
Trips were great, with good guides given lots of information.

Excellent experience with APT Travelmarvel.

Spencer Scott our tour director Through the Rockies was excellent. He organised our group of 38 extremely well. He was efficient, knowledgeable, and patient. We learned a lot from him and enjoyed his anecdotes and playlist.
The coach driver, Sandeep, was also excellent and one could sense a very good rapport between him and Spencer

I would definitely suggest an additional hour, at least, longer at the first stop on Vancouver Island- the town with the fascinating murals, interesting shops and museum Half an hour is much too little especially as we did not need that extra time at the hotel in Victoria which it seemed we were rushing to get to by 4pm?

The Rocky Mountaineer although a wonderful train - comfortable, fabulous food and great service was a disappointment in terms of scenery. We saw more trees close up than mountains and therefore the extra we paid for the Gold Class glass ceiling was not value for money. Also Kamloops where we stayed overnight was very disappointing.

Butchard Gardens and our final dinner there was a highlight.

On the Zaandam, Holland America Line Alaska cruise Jeffrey the Travelmarvel representative was friendly, fun and very helpful.

This was an amazing experience for us as first time River Cruisers and we certainly were not disappointed. Everything was 5 star until the last evening when we were presented with a bill of just over 500 euros which was 200 euros over what we knew we had spent on extras. There were 9 items in total which were not incurred by us, one being a trip to Salzburg, an extra trip to the concert in Vienna, laundry, drinks etc. It was a this moment things went more than a little sour as the Tour Manager was adamant that we had been on the Salzburg trip. On checking his paperwork he realised we had not been on the trip, and also that they had charged us twice for the Vienna concert. We had never used the laundry service, and there were drinks we had never ordered. It was fortunate that we had kept all our bar receipts. What was so galling was that even after they realised that the mistakes were all down them, they never once offered us an apology.
As a result of this altercation, I missed the evening cruise viewing the lights of Budapest, and sadly it left a very bitter taste in my mouth as a result of their attitude.
It would be wrong for us not to give our trip 5 stars as everything else was way beyond our expectations, but they do need to improve their customer service approach in situations like we experienced.
All staff members deserve praise but we must mention Rohan who served at our table for most of trip. A truly exceptional young man, amazingly attentive, so thank you Rohan!

This was our first escorted bus tour. The trip was well planned out with regular breaks along the way to allow for photo opportunities. Our Tour director was good fun as well as very informative and professional. He kept everything running smoothly. The bus was clean and comfortable. The driver was also very professional and we felt very safe on our journey.

We experienced the usual quality of service on this trip. The program is varied, balanced and suitable for all ages. The means of transport, the hotels and cruisecabin accommodation are of the highest standard. The tourguides are knowledgeable and very helpful at all times.

Staff were excellent, guide on coach, a lovely lady,
Was very good and knowledgeable. Food was excellent
Disappointed we had to buy drinks, as last cruise Amsterdam to Budapest was included.

All the staff on the boat were excellent - always smiling, always helpful. Cabins were good for our needs and comfortable and very well maintained. The boat itself was well laid out - we enjoyed everything about our 2 weeks - great locations, great scenery, VG cruise directors and Noel and Sophie as the entertainment team kept everyone amused and entertained.

Small ship cruising is ideal. Deck space was good. Our tv never worked all week which was a disappointment as we wanted the news. Breakfast was very good. Some of the meals with frozen vegetables were not great. I’m sure fresh green beans steamed for example would really be just as easy to prepare in a small kitchen the bbq meat was all cold . Disappointed. The first nights dinner was not to be impressed by. The fish choice was a little tasteless. Fruits was delicious. Wines were excellent for lunch and dinner. Dessert was cake each night except for last night. Perhaps a little variety would work or ice cream on side. Room was tight but to be expected. The bathroom was fine.