Just as some of the below review stated, unfortunately as this company is closing down don't expect any kind of customer service or return options by them. I've been disputing a payment for months... Ver mais
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Leia as opiniões dos outros
I was so excited to receive this and it really did live up to my expectations. I couldn't resist testing it out with my 5 month old miniature dachshund, she warmed to it straight away and keeps her we... Ver mais
I was on the hunt for a good quality hiking / cycling pet travel backpack in Europe, and could only find one in the uk at Travfurler. I ordered one knowing I had left it a bit late for our upcoming ad... Ver mais
Backpack arrived slightly later than the emails stated. Product quality very average and quite flimsy, puppy looked uncomfortable and struggled to get her in it. Unfortunately the return policy is rea... Ver mais
Informações sobre a empresa
- Loja de artigos para animais de estimação
- Blogger
- Plataforma de comércio online
- Loja de animais de estimação
Escrito pela empresa
Wherever you go, go with your pet. We're Travfurler, and we're a family of people and pets working together to make life better for people and pets. For three generations we've travelled with our animals (furred, feathered and scaly), and we've put that deep knowledge and experience to work, to create useful, essential and beautiful products that we wished we'd had during those old-school adventures. We're based by the seaside in Southampton, UK, but our reach is global. We love practicality but we have an eye for a bit of style. And all our products are tested on animals - in a good way. We have our very own team of expert testers: our pups Francis, Harley and Eddie and our kitties Oscar, Missy and Willow.
Informações de contacto
103 Merryoak Road, SO19 7QP, Southampton, Reino Unido
- 0333 200 7312
- info@travfurler.com
- travfurler.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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Great product and extremely attentive…
Great product and extremely attentive customer service thank you to Kimberley and team
Good to support local company 😊
Ordered an item for my dog ,service was…
Ordered an item for my dog ,service was excellent and although this item did not fit and had to be returned I was delighted with their swift customer service replies
Would definitely use them again
pay taxes for import into EU
Unfortunately whe had to pay taxes because this is mandatory for imports from GB since 2021... EUR 23,42
Great company to deal with
Great company to deal with. Had to return a coat that was too large. It was exchanged with no problem at all.
Friendly and efficient customer service and good quality products. Would highly recommend and will use again.
Unfortunately had to pay lots of taxes on the parcel
The package came quite quickly and had a personal note on the receipt which was a nice touch! The backpack and the bathrobe seem fine but we haven't tried them yet. (the lickimat is not completely even and it seems the food comes out very slowly so I'm not sure how I like it).
Unfortunately we didn't know that we'd have to pay tax for parcels over €150 worth since brexit.... So we ended up paying about €75 in duty for the import. That hurt a lot. I wish the store would've had a note somewhere with that amount of money that's free with shipping overseas because I mainly ordered the backback because it got recommended to me. The other things were just so I didn't order from multiple stores lots of packages.
Quick delivery and eco packaging a…
Quick delivery and eco packaging a plus. Great service. Handwritten note a nice touch too.
Very impressed
Very impressed, the first coat arrived and what wonderful quality, unfortunately we measured it wrongly and it was too big.
However, on speaking to them we were able to return it and exchange for another one with new measurements.
The sales team are wonderful, answer any e mails promptly and always pleasant.
Would definitely reccommend.
Very late, can’t speak to anyone
Ordered 4 fleeces for my dogs last Tuesday. On the shipping it says 2-3 days. Royal Mail have still not received these items from Travfurler. I have received 2 emails saying they are dispatched when they are not. No idea when I will get the items and can’t speak to anyone. Will use Amazon in the future, it is so much easier!
It's a very nice material
It's a very nice material, my frenchie fits it well, she likes it.
The shipping cost to other European countries are little expensive.
Fitted perfect to my little dogs…
Fitted perfect to my little dogs harness
Good product and good service
Would buy again if needed
All went well just took a little longer…
All went well just took a little longer than expected
Quick and friendly service
Delivery Late
The order I placed on fhe 27th September didn't arrive until 3rd October despite being tracked 48 hour delivery.
First time using Travfurler
First time using Travfurler, very good service, nice little handwritten note, delivery on time.
Will give a review of doggie backpack when I have used it.
Excellent customer service
Excellent customer service! I measured my dog wrongly and ordered the wrong size. However the return process was very easy and I have been contacted quickly regarding an alternative colour/size. Will definitely be ordering from here again.
Very recommended!
Great products, on time shipping, lovely personal note added <3
Great service and a fab product
Great service and a fab product - I have an elderly Westie that loves to be with us but can no longer walk long distances. The ruck sac has been a god send. He is really comfortable and gets lots of attention when he is on my back… even better he is with us on all our journeys!! ❤️🐾
Great service
Great service, quick delivery and the K9 Sport Sack works a treat, Alfie was reluctant to get into it at first but settled down after a while!
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