Tripbookfly Opiniões 222

Resposta da Tripbookfly

13/03/2026

Thank you for your feedback. We’d like to clarify that airline fares are dynamic in nature and depend entirely on seat availability and demand at the time of booking. Sometimes, prices displayed on websites may take a little time to refresh or update, which can occasionally cause temporary differences in the fare shown online and the fare available when the booking is being finalized.
When our team contacted you, we checked the live availability and shared the best possible fare available at that moment. Please be assured that this is a normal process in the airline industry and not a scam. Airfares change frequently as seats get booked and availability updates in real time.
We always aim to provide our customers with the most accurate information and the best available options.

Support Team
Tripbookfly

Resposta da Tripbookfly

7/03/2026

We understand your frustration and sincerely apologize for the inconvenience you experienced while trying to book your flight.
Airfares are dynamic in nature and are controlled directly by the airlines. Prices can change at any moment depending on availability, demand, and updates from the airline’s system. In your case, when we attempted to confirm the booking, the airline informed us that the promotional fare you saw was no longer available.
Unfortunately, sometimes there can be a short delay between airline fare updates and what appears on the website, which can lead to situations like this. Please know that we made every effort to confirm the booking at the quoted price, but the airline did not honor that fare.
We also want to clarify that no charges were made to you, and we were transparent in communicating the situation as soon as we confirmed it with the airline. Being called scammers is disheartening, as our team acted in good faith and tried to assist you with the best available option provided by the airline.
We truly value our customers and always aim to provide accurate information and the best possible service. Thank you for your understanding.


Tripbookfly.com
Support Team

Resposta da Tripbookfly

12/02/2026

Thank you so much for your kind words about Kate Garcia. We’re truly glad to hear she was patient and helpful while assisting you with your booking. We’ll definitely pass along your appreciation to her.
We sincerely apologize for the disappointment regarding the flight pricing. Airline fares are highly dynamic and can change within minutes based on demand and seat availability. The fare we provided at the time of booking was the best available in the market at that moment, and often such fares are not available elsewhere.
That said, we completely understand how frustrating sudden price differences can feel. Your feedback is very important to us, and we’d be happy to review your booking in detail.
Thank you again for your feedback we truly value your business and hope to serve you again in the future.

Support Team
Tripbookfly.com

Resposta da Tripbookfly

28/01/2026

Dear Andy,
Thank you for sharing your concern. We understand how frustrating this situation must have been, and we regret the inconvenience caused.
We would like to clarify that the initial booking was created at a live, dynamic airfare, which is subject to availability and airline confirmation. While a confirmation number was generated at the time of booking, the ticket was pending issuance and not finalized by the airline. Unfortunately, due to high demand and system congestion at the airline’s end, the original fare was no longer available when the airline attempted to issue the tickets.
We want to be very clear that we do not intentionally increase prices after booking. Airfare prices are controlled entirely by airlines and can change at any time until ticketing is completed. When the original fare expired, the only options available were at the current market price, which was higher.
Regarding the credit card concern, we take data security extremely seriously. We do not store full card details on our systems, and there is no evidence that any breach occurred through our platform. However, if you believe your card was compromised, we strongly recommend contacting your bank immediately for investigation and protection.
Our team requested a call only to discuss available alternatives transparently and to assist you with the next steps, including rebooking options or cancellation as per policy.
We value our customers and operate with integrity. We are happy to review this matter further and assist in resolving it fairly. Please feel free to contact our support team directly so we can help you.


Support Team
Tripbookfly.com

Resposta da Tripbookfly

26/01/2026

Dear Dianne,

We would like to clarify the details of your booking to address the confusion regarding a refund.
You made only one booking with us, which was created on December 4 for three passengers. On December 5, you had a discussion with Rick, who reconfirmed the tickets that had already been shared with you.
At this time, we are not sure which refund you are referring to, as no additional amount was charged beyond the agreed total, and no booking was made with us on December 1.
We have already tried to reach you via email and phone to clarify and better understand your concern, but unfortunately, we did not receive a response.
If you still have any questions or need further clarification, please feel free to call us. We will be more than happy to explain everything again and assist you.

Support Team
Tripbookfly.com