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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Horrible experience! I arrived before departure time with my young child and bag/stroller and no bus in sight. I waited past my 9:30 and no bus showed up. I ended up having to drive to Vamoose... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I am a very frequent tripper bus costumer (I go from DC to NY almost weekly using Tripper). In my two last trips (on two different buses), the bus driver called for an emergency stop because the vehic... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I booked Tripper after a friend recommended it, travelling from NY to Arlington while on vacation. Driver was courteous and the bus was decent BUT there was a technical issue which resulted into a 4... Ver mais

Classificada 1 em 5 estrelas

TRIPPER BUS LOST MY BAG AND NEVER REIMBURSED ME I took a bus from NY to Arlington on Tripper Bus. When I got off the bus, my bag was missing. From my conversation with the driver, it appeared t... Ver mais

Informações sobre a empresa

  1. Veículos e transporte

Informação fornecida por diversas fontes externas

Travel in upscale luxury aboard Tripper Bus. For passengers wanting to commute between the heart of Manhattan and the DC suburbs of Arlington, VA and Bethesda, MD, Tripper Bus offers direct transportation with multiple daily departures. While commuting enjoy electrical outlets in every row, and wifi. See why Tripper Bus is the winner for the third year in a row of the BEST OF DC POLL, Best Bus To NYC!


Informações de contacto

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Muito mau

TrustScore: 1 em 5

246 opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Usually a fine experience but not THIS time.

I was a passenger on an NYC to Arlington bus departing from NYC at 3:00 pm on October 12, 2015. I was bringing my bags to the bus with the intent of storing my larger roller underneath and bringing my smaller bag aboard to keep it close to my person (I had done this without any problem on the outgoing Tripper bus reservation from Arlington to NYC on October 9, 2015). I wanted to keep this close to me because this smaller bag contains my professional Sony a7 digital camera and lenses. However, the driver told me I could not bring the bag aboard the bus on this trip. I said I would redistribute items to a set I could bring and the remainder in the larger roller to go in the storage compartment. I began to move items out of the bags when I heard a crash. The driver had quickly flipped my bag vertically while I was transferring items, and my camera with the f1.8 55mm lens had fallen out of the unzipped bag onto the asphalt, damaging parts of the camera body and the lens hood. The driver was not apologetic but proceeded to load my bags after I continued to distribute and finished moving my items. I boarded the bus and arrived in Arlington approximately 5 hours later. I asked for the driver's name, and he asked why. I reminded him of the situation and that I wanted to have his identification for reference. He simply replied that his name was "Godfrey." (possibly spelled differently) I know his actions towards damaging my equipment were not malicious or intentional, but I believe the Tripper Bus Company is responsible for any repair/replacement costs to my equipment as I was doing what was required before being told I could board the bus from NYC to Arlington. I have contacted Tripper with this situation multiple times but have received no reply whatsoever. Their commenting form provides no confirmation to your email that your responses were read or received. This has been a very frustrating experience with no response from anyone at the company.

18 de novembro de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

sauna

Friendly driver with good Jazz selection but the bus was way too hot.

9 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback.
We are sorry to hear you had discomfort on board. Please do always let us know when you are experiencing any issues. Our goal is for you to always have a positive experience on our line.

Classificada 5 em 5 estrelas

Economical, comfortable and fast

Never having taken this company's bus (or any other) to and from New York City from Arlington VA, I wasn't sure what to expect. I was pleasantly surprised on several fronts: the price for the trips was very reasonable, the buses were clean, the seats comfortable, and the drivers courteous. The buses left on time and arrived at their destinations early. The trips were not crowded. For the most part, the rides were quiet -- although one woman had to be reminded twice that loud conversation on a cell phone is not permitted. The interior temperatures were kept very comfortable. We'll use the Tripper bus the next time we go to New York City, for sure.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback. We are so happy you enjoyed your travels with us. Hope to see you on board again soon!

Classificada 4 em 5 estrelas

Clean and friendly

The bus left on time, was clean, and the drivers were friendly. The Wi-Fi is poor, however. Great value for getting to NYC.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback. We are happy your experience was great. Our apologies for the Wifi, we do have issues from time to time especially if a few people on the bus are streaming video... The capacity exists and is limited. We are always working to improve the user experience and do hope your next trip has stronger service.

Classificada 4 em 5 estrelas

Just fine

My only complaint is that my online ticket purchase stated that I had to print a copy of the ticket, which is not always easy when traveling. If an electronic (phone) version is acceptable, please state that on the ticket info. Thanks,
Mary Ellen

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Hi Mary Ellen
We are thrilled you enjoyed our service. For your next trip you can most certainly show your e-ticket, or email confirmation. We just need your confirmation number.

Thank you

Classificada 4 em 5 estrelas

Friendly drivers, great customer service and decent quality buses for price

Buses left on time which is great and estimated time of arrival is relatively accurate. The bus drivers and very friendly and customer service is quick and supportive. The buses themselves are decent for non-luxury buses and wifi isn't the fastest but that's anticipated. Sometimes the outlet plugs don't work so anticipate charging your electronics before-hand! Overall, I wouldn't hesitate to take Tripper Bus again - I love it.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your kind words. We now have a system where every passenger must check the outlet before departure. There is a circuit breaker that sometimes will click off and we recognized it was happening from time to time, and now correct any issue before departure. We look forward to having you on board again soon.

Classificada 4 em 5 estrelas

Frequent Rider of Tripper

Tripper is reliable and inexpensive. It is a convenient way of getting from Bethesda to NYC. Other passengers generally very respectful of fellow travelers. I ride this bus frequently.

Several drawbacks. Usually no rest stops and the bathrooms are not very clean; not always announced by driver. The bus stops to change drivers going up to NYC and this adds time to the ride. Wifi is not powerful enough to supply service to the entire bus even when not full.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your comments and for choosing Tripper Bus. We have immediately addressed your concerns about the restroom. There is never an excuse for a non clean restroom. We do have a quick stop in route just off the exit to change drivers to follow ALL DOT guidelines. This is beyond our control, but should be no more than 5 minutes. As far as WIFI we do make every effort to continue to upgrade the system and will continue to do so, however the capacity is limited, so if several passengers begin streaming video it does limit the availability to the remainder of the bus.
Again, thank you for choosing Tripper and we will make improvements based on your comments.

Classificada 4 em 5 estrelas

Great Reliable Service

Tripper bus has great reliable service. I have been using them for 3 years and they have been consistent and in fact have improved service over this time. The rare occasion when I had an issue, their customers service was responsive and resolved the matter quickly and to my satisfaction.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for choosing Tripper. Everyday we continue our quest to be the best and provide better service. We to see you on board again soon!

Classificada 5 em 5 estrelas

Just excellent. On time, conformable, clean...

Everything is in the title. I also appreciated the free bottle of water.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback and for choosing our service. We hope to see you on board again soon.

Classificada 4 em 5 estrelas

Good service. Would appreciate a rest stop.

Pleasant buses. Good drop off and pick up locations. Never as hectic as cheaper buses (i.e. Bolt and Megabus) Biggest draw back for me is the elimination of the rest stop. Love to stretch my legs, have option to buy food or drink and the bus rest room leaves much to be desired. Traffic around Bethesda adds disproportionate time to the ride. Wish we could skip Bethesda, How about adding a Tysons bus pick up?

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback. We do try to stop for passengers but have received a great deal of feedback where passengers are not wanting to stop. We will discuss with our drivers to see if they can take a bus poll for better customer satisfaction. Again, thank you for choosing Tripper Bus.

Classificada 5 em 5 estrelas

Excellent!

It's always a good experience with their services.

6 de novembro de 2015
Opinião espontânea
logótipo da Tripper Bus

Resposta da Tripper Bus

Thank you for your feedback! We hope to see you on board again soon!

Classificada 5 em 5 estrelas

Great bus trip

Nothing better than TripperBus for those travelling from Bethesda to New York! Best transportation service, comfortable, safe and on-time.

6 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Safe and ontime

My trip to and from NYC was on time and safe both ways.Drivers are nice and helpful.

6 de novembro de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

The best

I have used various bus services to travel from DC to NY for the last year. Tripper is the best of them all. No question.

6 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

AWESOME

just make you're trip, feel comfortable and happy! enjoy you're time no matter what, business pleasure, or a brake whenever!

6 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Great value

If you're looking for an economical mode of transportation--and, may I add, Amtrak fares are absurd, especially on the weekend--Tripper Bus has it all. To minimize travel time, avoid rush hour departure and arrival times. That's the only way to have a tolerable bus experience. The drop off and pick up locations in NYC are very central--right by Penn Station, by the E, A, and C lines. The fellow who checks passengers in at the Bethesda stop is so kind and polite. Buses tend to be cramped but that's is part of the bargain. Lastly, the free ticket you get after purchasing six tickets is fantastic. No one else does that, to my knowledge.

5 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

My First trip

I had a great expirience taking the bus from Arlington, VA to New York, will not drive again. The bus was on time, the driver was excellent

5 de novembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Mostly works as advertised.

Once or twice in almost two years, buses were seriously late. Mostly, however, it's been pleasant service and very little to complain about.

5 de novembro de 2015
Opinião espontânea

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