I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Ver mais
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Leia as opiniões dos outros
the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Ver mais
A empresa respondeu
I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Ver mais
A empresa respondeu
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Ver mais
A empresa respondeu
4,0
Bom
432 opiniões
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de um mês
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Device broke after 6 months
I received my RenewaLift device within a couple of weeks after placing my order and started using it right away. I used it every night before bed for 6 months and did see improvements in my skin tone and pores. I think the device helped my skincare products to penetrate better too because my skin never looked better. I would have rated the device 5-stars if it weren't for the fact that the EMS/vibration has mysteriously stopped working. I have continued to use the device with the red light alone, but my skin isn't the same without it. I've started breaking out and the firmness is diminishing after only 10 days. It's too bad. I was really pleased with it, but for $120 USD I would expect it to last longer.
23 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your experience. We’re glad to hear you saw positive results with consistent use, especially in your skin tone and texture. We’re sorry to hear the EMS function stopped working—that’s certainly not expected.
Please reach out to our support team with your order details so we can review this and assist you with a replacement or solution. We appreciate your feedback and the opportunity to make this right.
I am yet to receive the product and try…
I am yet to receive the product and try it however the customer service has been top notch. Very prompt and resolved the issue in a timely manner.
23 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind words! 😊 We’re glad our team was able to assist you promptly and resolve your concern smoothly. We truly appreciate your patience and hope your order arrives soon, we can’t wait for you to try it!
Customer service with EJ was excellent
Customer service with EJ was excellent. She was very quick with a response and helped to settle my questions and concerns extremely efficiently!
21 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind feedback! 😊 We’re delighted to hear EJ was able to respond quickly and help resolve your questions so efficiently. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her!
Great Renewa Customer Service
This rating is only for the customer service I received. My unit wasn’t working properly so I contacted them. The customer service from Kei was outstanding. Once she confirmed that my red light glasses were not working properly, she asked if I wanted a replacement or not. Very responsive and cares about the customer.
19 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your feedback. We’re glad Kei was able to assist you promptly and provide the support you needed. We appreciate your kind words about her responsiveness and care.
I would give Renewa Skin zero star if…
I would give Renewa Skin zero star if there’s such option. First of all, they fraudulently charged my credit card when I tried to abort an order on line. That’s when the screen said the order was not confirmed unless watching the promotion video. Even after I called to cancel the order because the credit card was charged, they still danced around the issue. As it turned out the order fulfilled by a Chinese company. Renewa Skin claimed the package had been sent w/ a tracking link. So it took two weeks to get the package and I had to use a traceable shipment to return the package to a guy in LA. Needless to say, I have to pay for the shipping. Ironically, Renewa Skin wants customers to follow the return procedure, but they don’t actually follow that. There was no packing list or receipt in the package, how can customers return those with the product? The worst part is after all said-and-dones, Renewa Skin wouldn’t refund you until 15 business days after they receive the return package. If this not a scam, I don’t know what else is.
17 de setembro de 2025
Opinião espontânea
Resposta da Renewa Skin
We’re sorry to hear about your experience and understand how frustrating this must have been. We apologize for the confusion around your order, cancellation, and return process, as well as the delays you encountered.
We’d like to review your case to ensure everything was handled correctly. Please reach out to us directly with your order details so we can assist further and make this right.
Ej the representative was fantastic
Ej the representative was fantastic. He was patient and very professional and very helpful with the problems I first had. He waited on hold for me as I got a hold of my bank to address an issue and then he even gave me a discount on the original price I was going to pay. I recommend them to anyone.
19 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear EJ was able to support you with such patience, professionalism, and care. Going the extra mile, like staying on the line and helping resolve things with your bank, is exactly the level of service we strive for.
We truly appreciate your recommendation and your trust in us!
Not good
Not good. I felt either shocks or stings beneath each eye while using this product so I only used it twice. Read the return policy. Many hoops to jump through for full refund. They offer a partial refund with no requirement to return product.
15 de julho de 2025
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your experience. We’re sorry to hear the device felt uncomfortable to use, that’s certainly not the experience we want for our customers.
We also understand your concerns regarding the return process. Our goal is to provide clear options and fair resolutions, but we appreciate your feedback and will continue working to make this easier and more straightforward.
If you’d like, please reach out to us directly so we can review your case and assist you further.
Resposta da Renewa Skin
Thank you for your kind words! 😊 We’re so glad EJ was able to make your return process simple and smooth. We truly appreciate you taking the time to share your experience!
EJ was the one who took my order over…
EJ was the one who took my order over the phone he was very polite and knowledgeable. Thank you EJ
18 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind words! 😊 We’re glad EJ was able to assist you over the phone with politeness and expertise. We truly appreciate you taking the time to share your experience!
I spoke with Riza
I spoke with Riza, and she was very helpful & knowledgable. Really pleasant to talk to.
17 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind words! 😊 We’re so glad Riza was able to assist you with helpful and knowledgeable support. It’s wonderful to hear she made your experience pleasant—we’ll be sure to share your feedback with her!
I was hesitant to reach out when my…
I was hesitant to reach out when my device stopped working. I had noticed some bad reviews regarding service when it came to returns/exchanges. However, just the opposite was true! I sent an email to customer service detailing what was wrong with my device and asking for a replacement. The reply came quickly and Matthew kept working with me until we resolved my issue. He was polite and responsive. My replacement is on the way! I am very satisfied with working with the customer service department.
16 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for sharing your experience! 😊 We understand your hesitation, so it means a lot to hear that Matthew was able to turn things around and provide the support you needed. We’re glad he stayed with you every step of the way and helped resolve the issue quickly.
We truly appreciate your trust and are happy to hear your replacement is on the way. Thanks again for your kind words! 💛
5 star service
Unfortunately, I was unable to keep my products that I had just ordered due to a dermatology situation. I never opened them!
EJ sent a prompt reply with information on how to return. I am so appreciative of his help and response! Great customer service!!
14 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for sharing your experience! We’re sorry to hear about your dermatology situation, but we’re glad EJ was able to respond promptly and guide you through the return process.
We truly appreciate your kind words about our customer service and are grateful for your trust. Wishing you all the best! 💛
Don't do it!
Don't do it!
They charge you and then don't send the merchandise!!!!!
17 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
We’re very sorry to hear about your experience and understand how concerning this must be. Please know that all orders are processed and shipped, but delays or delivery issues can sometimes occur.
We’d like to look into this right away and ensure your order is either delivered or properly resolved. Please reach out to us directly with your order details so we can investigate and assist you as quickly as possible.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
I received good service when I called…
I received good service when I called in to inquire about my order. Thank you!
15 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for your kind feedback! We’re glad our team was able to assist you when you called and provide the support you needed. We truly appreciate you taking the time to share your experience! 💛
EJ assisted me and was very…
EJ assisted me and was very professional, prompt and responsive. Although EJ couldn't resolve my problem because there appeared to be a technical issue on the website where no matter what address I put in, I received a message that you could not deliver to the address. EJ offered an additional $10 discount for the inconvenience, but I couldn't use it because I couldn't get the order to go through. I had decided to give up, but was very impressed when I received a call from Risa in your customer service because she could see that my order had not been completed. She processed my order manually however I wasn't able to use the additional discount that EJ had given me.
15 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for sharing your experience! 😊 We’re sorry for the frustration caused by the website issue, that’s definitely not the experience we want for our customers.
We’re glad EJ was able to assist you promptly and offer support, and it’s wonderful to hear that Riza followed up and helped complete your order manually. That level of care truly means a lot to us.
Customer Service was very prompt and…
Customer Service was very prompt and professional to my inquiry providing quick resolution to my request. From a CS perspective I would recommend.
14 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind feedback! We’re glad our team was able to respond promptly and handle your request with professionalism and efficiency. Your recommendation means a lot to us, we truly appreciate you taking the time to share your experience! 💛
Spoke with EJ
Spoke with EJ! He answered all my questions! Very helpful and professional!
11 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to answer all your questions and provide helpful, professional support. We truly appreciate you taking the time to share your experience!
Happy
I am greatful to the response to my concerns, I find the company is very organized and responsive to customers questions spot on. When I ordered it went well until all of the other items started showing up one after another which I found some what overwhelming, I'm very happy with my choice to keep items rather then cancell as I did and again changed to keep items because there was such a quick reply to my issue! Thank you Kei for your help and everyone else. Now, just excited to receive all my items.
10 de março de 2026
Opinião espontânea
Resposta da Renewa Skin
Thank you so much for sharing your experience! We’re glad our team was able to respond quickly and support you through your concerns. We understand how the ordering process can feel a bit overwhelming at times, and we truly appreciate your patience.
We’re especially happy Kei could help make things clearer and give you confidence in your decision. We hope you enjoy your items once they arrive, thank you again for your trust and kind words! 💛
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