Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Ver mais
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Leia as opiniões dos outros
The staff were really helpful. A few technical issues getting through the automated phone lines (please do look in to making that better as it is incredible crap), but I got to speak to the person I n... Ver mais
Eventually got a car. My first order placed in Feb was cancelled after being promised delivery in first March, then April, then told it was not available. To be fair, their customer support team were... Ver mais
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Informações de contacto
Hatters Lane, WD18 8YF, Watford, Reino Unido
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excelente
11 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Very proactive
Very proactive, everything explained and every effort made to progress ahead of any external factors - brilliant!
8 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that our proactive approach and clear explanations were helpful. Thank you for acknowledging our efforts to stay ahead of external factors and for your brilliant feedback!
Kind Regards,
The Driver Satisfaction Team
The support team have been fantastic…
The support team have been fantastic and always quick to respond. Kieran and Michael were especially helpful, took the time to understand my requirements, and provided great support on both occasions. Couldn’t fault the experience.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that our support team has been fantastic and quick to respond. It's great to know that they were helpful, took the time to understand your requirements, and provided great support. We appreciate your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Moving Forward
Yasmin was very helpfull and gave me all the information and more of what I needed to know moving forward.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that you found the provided information helpful and comprehensive for your needs. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
Clear and Informative
Really clear pricing information and great options for either made to order or in stock cars. Simple application with good response times progressing to the next steps.
Looking forward to receiving my car now!
8 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate your feedback. It's great to hear that you found our pricing clear and enjoyed the options for ordering. We're also glad the application process was simple and responsive. We hope you enjoy your new car!
Kind Regards,
The Driver Satisfaction Team
BIK.
I found all the call handlers I have spoken with, really informative and helpful. They matched the vehicle to suit my needs, lifestyle and budget. They explained what BIK meant for me and we looked at lower BIK cars across the amount of years I was going to have the car for, to suit my budget. I have only given 4 stars, as I haven't had delivery yet, but I am hoping this will be seamless.
12 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate you sharing your experience. We're happy to hear the call handlers were informative and helpful in matching a vehicle to your needs and budget, and explaining BIK. We hope your delivery is seamless and look forward to your complete satisfaction.
Kind Regards,
The Driver Satisfaction Team
I managed to cancel a pending order…
I managed to cancel a pending order easily, when I ordered a used car due to no stock of new, of the one I wanted. I then checked back 3 days later and there were new stock in, which was also cheaper for the same car, so they happily cancelled my first order and placed a new order which saved me about £100 a month.
11 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you were able to easily cancel your initial order and place a new one, saving you money. We appreciate you sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Easy to use...pictures could be a bit…
Easy to use...pictures could be a bit clearer of the damage on used cars
7 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are glad the process was easy for you. We'll look into improving the clarity of our used car damage photos.
Kind Regards,
The Driver Satisfaction Team
Excellent service
12 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback! We're glad you experienced excellent service. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
Explained very well and simple to go…
Explained very well and simple to go through
9 de abril de 2026
Resposta da Tusker
Good morning,
We're happy our product was well-explained and simple to use. We appreciate you taking the time to leave us feedback.
Kind Regards,
The Driver Satisfaction Team
Customer service really helpfull
Customer service really helpfull , everything thing to wards getting my new car is brilliant thank you
Kind regards
Michael parker
9 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our customer service was helpful during your new car purchase. We appreciate your kind words and are glad everything went brilliantly for you. Thank you for your feedback!
Kind Regards,
The Driver Satisfaction Team
Easy process
11 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback! We're glad you found the process easy. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We appreciate your positive feedback and we're so glad that our company was helpful and easy for you. Thank you for sharing!
Kind Regards,
The Driver Satisfaction Team
Ordered an in stock car and delivery is…
Ordered an in stock car and delivery is just getting further and further away so not ideal as this was the reason I ordered a stock car to get it a little faster
9 de abril de 2026
Resposta da Tusker
Good afternoon,
We regret to hear that the delivery of your in-stock car is being delayed, as we know getting it quickly was important. We appreciate your feedback and will look into this matter to help improve our services in the future.
Kind Regards,
The Driver Satisfaction Team
Always outstanding to deal with
Always outstanding to deal with, an absolute pleasure.
9 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to share your wonderful experience. We're so glad it's always a pleasure to work with us!
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're glad you found our communications helpful and informative. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We are happy to learn that you had a fantastic experience and were updated frequently. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Excellent Using Tusker what a great experience
Using Tusker what a great experience. They were very quick with an enquiries and nothing was too much
8 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you had such a great experience! It's wonderful to know our team was quick and helpful with your inquiries. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're happy to learn that you experienced smooth transactions and excellent service. Thank you for sharing your positive feedback with us!
Kind Regards,
The Driver Satisfaction Team
Slow and poor customer service
The overall process has been much slower than expected. The biggest issue has been customer service— resolve through emails suggested to be the better option when I called the customer service team, but responses to emails are taking close to 10 days, which makes it very difficult to resolve anything efficiently. Hopefully, this is something they can improve, as it really impacts the overall experience.
11 de abril de 2026
Resposta da Tusker
Good morning,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been slower than expected, and we understand how frustrating it must be to wait so long for responses, especially when you're trying to resolve something important.
Thank you for bringing this to our attention. We can see how being directed to email, only to then experience delays, adds to that frustration. This is something we are actively reviewing so we can improve both our response times and the overall support experience.
Thank you again for your honest feedback, it helps us identify where we need to do better.
Kind Regards,
The Driver Satisfaction Team
Simple to order and great customer…
Simple to order and great customer service. Process of ordering a new car through the salary sacrafice scheme was seemless. Would highly recommend
7 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate you taking the time to leave us a review. We are so glad to hear that ordering was simple and the customer service was great. It's fantastic the salary sacrifice scheme was seamless.
Kind Regards,
The Driver Satisfaction Team
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