Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Ver mais
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Leia as opiniões dos outros
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Ver mais
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Ver mais
Eventually got a car. My first order placed in Feb was cancelled after being promised delivery in first March, then April, then told it was not available. To be fair, their customer support team were... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Informações de contacto
Hatters Lane, WD18 8YF, Watford, Reino Unido
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Excelente
11 mil opiniões
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Good experience and easy site
Well informed about status of order and price however trying to view the order details again is hard
14 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are happy you were well-informed about your order. We apologise that viewing order details again is difficult and will look into this.
Kind Regards,
The Driver Satisfaction Team
Misleading
The website suggested that cars were available due to limited numbers leading me to believe they were in stock and quick delivery, however, delivery is advised as late July.
2 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate your feedback and are sorry to hear about the delivery timeframe. We'll review how availability is presented online to prevent confusion and improve your experience.
Kind Regards,
The Driver Satisfaction Team
Easy process with helpful staff and…
Easy process with helpful staff and good communication. Would recommend this service
11 de abril de 2026
Resposta da Tusker
Good morning,
We're happy the process was easy, the staff helpful, and the communication good. We appreciate your recommendation and thank you for sharing your positive experience!
Kind Regards,
The Driver Satisfaction Team
the customer service was exceptional
the customer service was exceptional, I had to call the number on a couple of occasions to get clarity and the individuals who answered the phone were fantastic, really helpful and friendly. the best customer service I have experienced in decades. I even turned to my partner (who works in customer service) and told them you need to work there! they actually sound like they enjoy their job
20 de março de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our team members were so helpful and friendly! It's wonderful knowing you had such a positive experience. We appreciate you sharing your feedback.
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
Thank you for your review! We’re so pleased to hear that you found the process easy. Making things simple and hassle-free for our drivers is always a top priority, so your feedback means a lot. We appreciate you choosing us and hope to help you again soon!
Kind Regards,
The Driver Satisfaction Team
Being updated every step of the way
Being updated every step of the way, so you’re in the know of what is happening.
11 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you were informed during each step. It's great to know you felt aware of what was happening. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Resposta da Tusker
Good morning,
We're happy our service was quick and effective for you, and that you had no complaints. We appreciate you taking the time to leave feedback!
Kind Regards,
The Driver Satisfaction Team
Browsing for a new car to find out if…
Browsing for a new car to find out if it the benefits of taking a car through the scheme with Tusker. The website was easy to use and the information was clear and accurate. The ordering process was quick and straight including the signing of paperwork.
14 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you found our website easy to use and the information clear while browsing for a new car. We're also glad the ordering process, including paperwork, was quick and straightforward for you. Thanks for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Not the experience I anticipated
Ordered a car through my company's salary sacrifice scheme.
Twelve days later received an e-mail stating that the cost had gone up because of an increase in the insurance group of the vehicle.
Ok, those things happen. Wasn't too concerned because the original quotation for the car stated that "We (Tuskerdirect Limited) reserve the right to re-quote any vehicle where the price changes outside of our control have come into effect. If these changes result in you no longer wishing to progress your order, you have the right to cancel with no cancellation fees."
That is a direct quote.
Unbelievably, I have now received an e-mail stating that if i wish to cancel there will be fees to pay the dealership.
The response to my e-mail questioning the increase took 10 days and I had to send a chase e-mail.
As a result, I absolutely cannot recommend Tusker.
If you do receive a quotation that you are happy with then just bear in mind that they can change the price and they will expect you to pay cancellation fees which to my mind is completely unjust especially when they state the complete opposite on the quotation.
EDIT: Typical AI response to this review. Nothing in my signed contract says that there are charges to pay if the cost increases. My contract is with Tusker and not the dealership. Any future users of Tusker Please be aware that they can try and change the costs at any time. Do not use.
26 de março de 2026
Resposta da Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused during your order, particularly around the change in pricing, the communication delays, and the confusion regarding cancellation terms.
You’re absolutely right to expect clarity and consistency, especially when making a decision through a salary sacrifice scheme. While vehicle pricing and insurance group changes can occasionally occur outside of our control, we understand how concerning it is to then receive conflicting information about cancellation fees, particularly when this appears to contradict what was outlined in your original quotation.
To clarify, our intention is always to be transparent about any potential changes, and your rights should you choose not to proceed. However, in some cases, once an order has progressed to a certain stage with the dealership, costs may be incurred that are outside of our direct control. That said, we recognise that this was not communicated clearly or in a timely manner in your case, and we apologise for the confusion this has caused.
We’re also sorry about the delay in responding to your query and that you had to chase for an update, this is not the level of service we aim to provide. Please be assured that this has been passed back to the relevant team to use for continuous improvement.
Thank you again for your feedback, it’s invaluable in helping us improve both our communication and processes going forward.
Kind Regards,
The Driver Satisfaction Team
Easy to Navigate Website & Great Helpdesk
I found the Tusker Website is easy to navigate. Choosing a care was a simple process. When I had a question, the person on the help desk was extremely helpful. I had incorrectly inputted my pension amount, and whenever I requested a quote for a car, an error message kept appearing. It was resolved very quickly and easily with the help of the person on the call. They ran through all my information with me and made sure all items were correct. Having chosen a car, I am receiving regular updates, which is reassuring. I'm looking forward to receiving my car.
11 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that our website was easy to navigate and that choosing a car was simple. We're glad our help desk was extremely helpful in resolving the error message you encountered with your pension amount. It's great to know you're receiving regular updates and are looking forward to receiving your car. Thanks for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Still early days, not as personable as old lease company …
I have leased twice in the past with my employer from SG Fleet leasing.
I found them a lot more informative and spoke on phone so there was no confusion and had an individual dealing with my order all the way through. This meant I had a constant stream of emails and phone calls making life easier.
With tusker I found app was ok to use, documents easy to sign and download etc.
I think it would be nice to of had a more personal email at the start with a plan of attack rather than me not understanding the app wording and having to phone them.
Some work colleagues have found tusker hot and cold but im only a couple of weeks into ordering so can only comment the above.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate your feedback and are glad the app was easy to use. We acknowledge your suggestion for a more personal initial email with a clearer plan. We'll consider this to improve clarity for new users. Thanks for sharing your experience.
Kind Regards,
The Driver Satisfaction Team
Very proactive
Very proactive, everything explained and every effort made to progress ahead of any external factors - brilliant!
8 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that our proactive approach and clear explanations were helpful. Thank you for acknowledging our efforts to stay ahead of external factors and for your brilliant feedback!
Kind Regards,
The Driver Satisfaction Team
The support team have been fantastic…
The support team have been fantastic and always quick to respond. Kieran and Michael were especially helpful, took the time to understand my requirements, and provided great support on both occasions. Couldn’t fault the experience.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that our support team has been fantastic and quick to respond. It's great to know that they were helpful, took the time to understand your requirements, and provided great support. We appreciate your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Moving Forward
Yasmin was very helpfull and gave me all the information and more of what I needed to know moving forward.
13 de abril de 2026
Resposta da Tusker
Good afternoon,
We're happy to hear that you found the provided information helpful and comprehensive for your needs. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
Clear and Informative
Really clear pricing information and great options for either made to order or in stock cars. Simple application with good response times progressing to the next steps.
Looking forward to receiving my car now!
8 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate your feedback. It's great to hear that you found our pricing clear and enjoyed the options for ordering. We're also glad the application process was simple and responsive. We hope you enjoy your new car!
Kind Regards,
The Driver Satisfaction Team
BIK.
I found all the call handlers I have spoken with, really informative and helpful. They matched the vehicle to suit my needs, lifestyle and budget. They explained what BIK meant for me and we looked at lower BIK cars across the amount of years I was going to have the car for, to suit my budget. I have only given 4 stars, as I haven't had delivery yet, but I am hoping this will be seamless.
12 de abril de 2026
Resposta da Tusker
Good afternoon,
We appreciate you sharing your experience. We're happy to hear the call handlers were informative and helpful in matching a vehicle to your needs and budget, and explaining BIK. We hope your delivery is seamless and look forward to your complete satisfaction.
Kind Regards,
The Driver Satisfaction Team
I managed to cancel a pending order…
I managed to cancel a pending order easily, when I ordered a used car due to no stock of new, of the one I wanted. I then checked back 3 days later and there were new stock in, which was also cheaper for the same car, so they happily cancelled my first order and placed a new order which saved me about £100 a month.
11 de abril de 2026
Resposta da Tusker
Good morning,
We're happy to hear that you were able to easily cancel your initial order and place a new one, saving you money. We appreciate you sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Easy to use...pictures could be a bit…
Easy to use...pictures could be a bit clearer of the damage on used cars
7 de abril de 2026
Resposta da Tusker
Good morning,
We appreciate your feedback and are glad the process was easy for you. We'll look into improving the clarity of our used car damage photos.
Kind Regards,
The Driver Satisfaction Team
Excellent service
12 de abril de 2026
Resposta da Tusker
Good afternoon,
Thank you for your feedback! We're glad you experienced excellent service. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
Explained very well and simple to go…
Explained very well and simple to go through
9 de abril de 2026
Resposta da Tusker
Good morning,
We're happy our product was well-explained and simple to use. We appreciate you taking the time to leave us feedback.
Kind Regards,
The Driver Satisfaction Team
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