TWIL - The wine I love Opiniões 

Had several deliveries without any issue.

However, the last one never got delivered and in that case you get zero (ZERO) support from them to find out what happened or to get a refund.

STAY AWAY from these guys.

Mark Driscart

+32-473-90.99.95

La variété des vins proposés est fabuleuse. Et le rapport qualité prix est très bon. Lorsque exceptionnellement un problème arrive, le service commercial est attentionné et propose rapidement une solution très satisfaisante.

Ordered 2 cases of cremant which was shipped from the producer. Great frictionless transaction,clear communication and overall great service. I will definitely use again and have no hesitation in recommending.

Edit après échange avec le service client qui a finalement traité le problème et proposé un geste commercial.
En espérant sincèrement les prochaines fois ils soient plus réactifs.

6 bouteilles pour plus de 240 euros commandées début Mai perdues par UPS, ca arrive.
Ce qui ne devrait jamais arriver c'est d'être incapable de traiter ce problème simplement en 2 mois.
J'ai contacté par mail (plus de 10 relances a ce jour) par téléphone (le standard est fermé ou ne réponds pas) par formulaire sur leur site (jamais eu de réponse).

DO NOT ORDER ON THE WEBSITE! If your order is not deliverd, they just ignore you. This level of customer service is unacceptable, and we still have not received either our order or a resolution.

"Order #133413 placed on 17 June 2026. The order is still marked as 'Processing'. I have not received a tracking number. I have emailed customer support several times and received no reply. I have also tried calling without success."

Azienda ottima. Prodotti di qualità con un prezzo molto competitivo. Rispettati i tempi di consegna e imballaggio perfetto

CGV à lire avant toute commande, sachant que le service client est mort.

J'avais commandé un carton de Sancerre millésime 2024. J’ai reçu un mail me signifiant que le 2024 était épuisé, on me proposait donc un millésime 2025 si je le souhaitais, ce que j’ai accepté. Trés bonne communication, délais respectés, livraison rapide et emballage de protection très solide. Je recommande vivement.

Twil are either incompetent or negligent or an unpalatable blend of both.
On 02 May, I ordered a single bottle for a friend's 40th birthday on 16 May.
I received an automated email that the delivery would arrive within 3 to 5 days.
After 2 weeks I still had not received my purchase (Twil are very quick at taking your money, though!).

I checked the tracker and it was at a DHL depot and required paperwork from the vendor. One week later, DHL returned the order to the vendor.

Despite repeated emails, I received no reply or explanation from Twil.
Calls to their phone number go unanswered.
Customer communications are non-existent.

I cancelled my order and received an automated email saying I would be compensated but, as expected, have received nothing.

Absolutely unacceptable.

I ordered 3 cases of Chateau Grand Destieu Saint Emilion. I only received half of the delivery. I called the company and they promised me to send me back the money of the bottles not received. This confirmation I have also received in written. I have not received the money back and my more than 10 emails have not anymore been answered. The phone service is not working. This company is not serious!

The bottle shipped si NOT the one in the photo. Very old and in bad condition. I asked for a partial refund but no answer. In this case a bad experience

Expédition reprogrammée plusieurs fois mais dans un délai très raisonnable
Bouteilles très bien protégées

Tout à été parfait. Merci.

Prix juste et livraison très rapide au meilleur prix

We have not received our order, and despite multiple attempts to contact you, we have not received any response.
To date, there has been no delivery, no feedback, and no refund issued.

Le meilleur site d'achat de vin. On y trouve de toute sorte, de toutes les régions et même de différents pays

Très bien
Satisfait ++++

La livraison était impeccable et très rapide. Un grand merci à Eva du service client, qui a été particulièrement serviable, réactive et agréable tout au long de l’échange. Une excellente expérience !

À éviter les délais sont excessifs ainsi que les tarifs.
Passer votre chemin vous trouverez beaucoup mieux en n'importe quel e Leclerc du coin