I have not received the order yet. UPS is supposed to phone me to get an access code for the delivery address to deliver but they have not phoned me. I can therefore nor rate the service because I h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
They don’t clearly state “duties” are extra and above what they charge for ‘shipping’ - 3 belts aren’t worth 100$ in shipping and taxes. And don’t blame my president- I’ll buy American! In response to... Ver mais
A empresa respondeu
Purchased a leather wallet. Really appreciated the classic design, but with the option of boldness. Although I didn't go for the small enamel badge (the negroni was tempting), I opted for the bold... Ver mais
A empresa respondeu
Have purchased from Tyler & Tyler on a few occasions now - lapel pins and cufflinks. Purchases always arrive promptly and safely to my home in Australia, and are always wonderfully finished and beaut... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
TYLER & TYLER comes from the stable of a British family-controlled Birmingham based manufacturing company that have been making men’s fashion accessories for some of the UK’s leading Fashion Designers since 1969. The company itself has actually been e...
Informações de contacto
Winster Grove, B44 9EG, Birmingham, Reino Unido
- tylerandtyler.co.uk
4,5
Excelente
223 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They don’t clearly state “duties” are…
They don’t clearly state “duties” are extra and above what they charge for ‘shipping’ - 3 belts aren’t worth 100$ in shipping and taxes. And don’t blame my president- I’ll buy American! In response to your response, you don’t CLEARLY state there would be any duties owed upon delivery. If you’re assuming just because I’m purchasing out of my country- I should know that, that has not been the case at any other clothing store where I have purchases. Wolf and Badger in fact advertises “Duties included. No surprises at checkout.” And countless others. And regarding the box I supposedly checked- I went back and looked and saw no box. Meaning once again, your claim of ‘clearly stated’ was not very clear. I will appreciate my refund when I receive it- until then I would appreciate to have access to the tracking information on the status of my return to sender request.
9 de setembro de 2026
Resposta da TYLER & TYLER
UPDATED REPLY 07/10/26
We appreciate that you have provided a further response, but we need to clarify the facts for anyone reading this review.
Our website clearly states on each product page:
“PLEASE NOTE: should there be any duties and fees, it is the customers’ responsibility to cover any duties and fees levied by their own country.”
This information is provided before an order is placed.
More importantly, our checkout system will not allow an order to proceed to completion unless the customer actively ticks the checkbox confirming that they have read and agreed to these terms. It is therefore not possible to complete a purchase from our website without accepting this condition.
You say that you went back and could not see the checkbox. Regardless of whether you subsequently noticed it, the checkout system requires that box to be ticked before an order can be completed. We therefore stand by our statement that you accepted these terms when placing your order.
We also want to clarify that the shipping charge you paid to Tyler & Tyler and any import duties or taxes are two separate things. The shipping charge covers the cost of transporting your order from the UK. Any import duties, taxes or other fees subsequently imposed by the destination country are not charges imposed by Tyler & Tyler and are outside our control.
You have referred to Wolf & Badger and other retailers offering “duties included” shipping. Different retailers operate different international shipping policies. We do not claim that our shipping prices include import duties, and our terms explicitly explain this before purchase.
We would also like to address your comment about us “blaming your president”. At no point in our correspondence did we criticise you, your president or the United States. We simply explained that import duties and taxes are determined by the destination country and are not charges imposed by Tyler & Tyler.
When you contacted us, we did not refuse to assist you. We explained the position and confirmed that, once the parcel was returned to us in the UK, we would issue a refund for your order.
It is also worth noting that, outside the UK, the United States is our largest customer market. We have many US customers who purchase from us successfully, and this is the first time we have encountered this particular issue with a US customer. We regularly ship our products to the United States and are very familiar with serving our US customers.
Regarding your request for tracking information, UPS has now provided a separate tracking number for the return-to-sender shipment:
UPS Return Tracking Number: 1Z55A1206792814780
The parcel is currently being returned to us following your instruction to UPS. Once it has been received back at our UK premises, we will process your refund.
You are of course entitled to choose not to purchase from Tyler & Tyler again, but we do not believe it is fair or accurate to state that these charges were not disclosed when the terms were clearly provided before purchase and acceptance of those terms was a mandatory part of completing your order.
Best wishes
Team TYLER & TYLER
Excellent product and assistance to resolve delivery isssue.
I have not received the order yet. UPS is supposed to phone me to get an access code for the delivery address to deliver but they have not phoned me. I can therefore nor rate the service because I have not received the order.
The issue has been resolved satisfactory. The delay was caused by the courier, and it is not a reflection of the product. yler &Tyler assisted greatly to resolve the issue. The product itself is excellent.
5 de outubro de 2026
Resposta da TYLER & TYLER
Thank you for your patience and understanding. We are pleased that we were able to solve the delivery issue with our courier. Delighted to hear that your are pleased with your Blazer Button Set. Best wishes Team TYLER & TYLER
Fast delivery and great product!
23 de setembro de 2026
Resposta da TYLER & TYLER
Thank you for your kind words - we are delighted you were pleased with our service and your order!
Best wishes
Team TYLER & TYLER
Resposta da TYLER & TYLER
Thank you so much for your review. Delighted to hear it!
Best wishes
Team TYLER & TYLER
The quality of the button exceed my…
The quality of the button exceed my expectations
18 de agosto de 2026
Resposta da TYLER & TYLER
Thank you for your review we pride ourselves on the quality of our Blazer Buttons - we strive to make them second to none!
Best wishes
Team TYLER & TYLER
Resposta da TYLER & TYLER
Thank you for your lovely review!
Best wishes
Team TYLER & TYLER
Bought a beautiful navy enamel tie clip…
Bought a beautiful navy enamel tie clip for my husband for his birthday.
Fast delivery, arrived on time.
20 de julho de 2026
Resposta da TYLER & TYLER
We are delighted to read your review and we hope your Husband loved his Tie Clip!
Best wishes
Team TYLER & TYLER
Resposta da TYLER & TYLER
We are disappointed to receive your review and consider it be quite unfair. We emailed you on 2/7/26 with the following information:
UPS attempted to deliver the package to you on 29th June, 30th June and on 1st July without success. Your parcel has now been taken to your local UPS Collection Point:
Delivered To
USPS 40222
8127 LAGRANGE RD
LOUISVILLE, KY 40222 US
Received By: STANBERRY
If you provide them with the tracking number and ID you will be able to collect your parcel.
We have spotted that on your order you put house number 409 on the delivery address and 408 on billing address - we are not sure if this may have caused an issue. The parcel was sent to 409.
Resposta da TYLER & TYLER
Thank you - we are delighted to hear you are pleased with your T&T Blazer Buttons! Best wishes Team TYLER & TYLER
Outstanding gold engraved blazer buttons
Absolutely 10/10 service and product from start to finish. Richard updated me on every step of the process and delivered the most beautiful engraved gold blazer buttons. The quality is outstanding. I would recommend Tyler and Tyler to anyone!!
24 de junho de 2026
Opinião espontânea
Resposta da TYLER & TYLER
Thank you for your kind review. It was a pleasure to be of service to you. We are delighted to hear you are pleased with your blazer buttons and we hope you enjoy wearing them. Best wishes Team TYLER & TYLER
Resposta da TYLER & TYLER
Thank you for your kind review! Best wishes Team TYLER & TYLER
EXCELLENT ALL ROUND
Easy website to navigate, easy to order, product of excellent quality, exactly as shown/described as described, and manufactured in the UK by a British family run company. Fast delivery. What's not to like?
EXCELLENT
12 de maio de 2026
Resposta da TYLER & TYLER
Thank you for your fantastic review! Best wishes Team TYLER & TYLER
Great quality items and service 🙂
Great quality items with a named thank you card. Very impressed.
11 de maio de 2026
Resposta da TYLER & TYLER
Thank you for your lovely review. Best wishes Team TYLER & TYLER
Great service great product
Greta service great product. Only need a new one to replace one i bought 3 years ago due to weight loss other is still going strong
24 de abril de 2026
Resposta da TYLER & TYLER
Thank you for your repeat custom. Delighted to hear your first belt is still going strong! We design all our products to last. Best wishes Team TYLER & TYLER
Resposta da TYLER & TYLER
Thank you for your kind review. Best wishes Team TYLER & TYLER
Quality products from an independent business
Purchased a leather wallet. Really appreciated the classic design, but with the option of boldness. Although I didn't go for the small enamel badge (the negroni was tempting), I opted for the bold colour design. Outwardly it's classic brown, inside I went for yellow. It looks fantastic and the quality is excellent.
For the quality you get the pricing is good. I'd benchmarked against the offerings from John Lewis and you get a better deal from Tyler & Tyler.
Lots of other quality accessories available. Highly recommended.
30 de janeiro de 2026
Opinião espontânea
Resposta da TYLER & TYLER
Thank you for your fantastic review! Delighted to hear that you are so pleased with your wallet. Enjoy! Best wishes Team TYLER & TYLER
Resposta da TYLER & TYLER
Thank you for your kind review. Best wishes Team TYLER & TYLER
Very beautiful cufflinks
Very beautiful cufflinks ! But exorbitant customs fees for a purchase made in France...
17 de fevereiro de 2026
Resposta da TYLER & TYLER
Thank you for your kind words - we are delighted to hear you are pleased with your cufflinks. Sadly, it is out of our control what customs/duties are imposed by other countries. Best wishes Team TYLER & TYLER
Lovely card holder
Lovely card holder.
Sent via UPS who lost it.
I chased up with Tyler & Tyler and a new one arrived 2 days later. Great service and quality product.
20 de janeiro de 2026
Resposta da TYLER & TYLER
Thank you for your kind reviews. Pleased we got your order sorted! Best wishes Team TYLER & TYLER
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.