The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
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Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Bom
175 opiniões
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
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Drastically changed Tea Bags…
I have always used typhoo tea bags .i have just finished the large supply i purchase when they were difficult to get. The new bags are square come in two's and are not raper in foil to keep them fresh. I have found trying to separate the two bags is almost impossible.i think i am going to change my tea.
27 de julho de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time for your feedback,
We recently changed to rectangular tea bags to become more environmentally friendly. However, we understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Tea is naturally a dry product and will remain fresh store in a cupboard.
However, your comments have been noted and will be shared directly with our product team for review.
Kind Regards,
Bethany
The Typhoo Team
I have long been a Typhoo one cup…
I have long been a Typhoo one cup drinker, and I'm absolutely disappointed with this so called new and improved version. The taste is awful and the square bag is just too large. New and improved it definitely isn't. I'm now trying to find a decent alternative.
1 de julho de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with the recent changes to our tea bags.
We recently changed to rectangular tea bags to become more environmentally friendly. However, We understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments about the flavour, packaging, freshness, and the tea bags splitting apart have been noted and will be shared directly with our product team for review.
Kind Regards,
Bethany
The Typhoo Team
Why have you replaced your round one…
Why have you replaced your round one cup tea bags with those vile nasty square ones? We have used your tea bags for many years but no more, we have changed brand. Disappointed ☹️
10 de julho de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback.
We recently changed to rectangular tea bags to become more environmentally friendly. However, we understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments have been noted and will be shared directly with our product team for review.
Your feedback is incredibly important to us, and we'll be sure to pass your comments on to our team.
Kind Regards,
Bethany
The Typhoo Team
Dealt with my problem very good and…
Dealt with my problem very good and quickly. But I won't be buying anymore of the square tea bags , almost half got thrown away due to the perforation dividing the two bags . They are call one cup , yet come in two's. The single rounds bags are far better .
18 de junho de 2026
Resposta da Typhoo
Thank you for taking the time to share your feedback. We're really pleased to hear that your issue was resolved quickly.
We're sorry to hear you've had problems with our square tea bags. We understand how frustrating it is when the perforation causes bags to separate unexpectedly, leading to waste. Your comments about preferring our round one-cup tea bags are appreciated, and we'll make sure your feedback is shared with our product team as we continually review and improve our products.
Kind Regards,
Bethany
The Typhoo Team
First class service.
My order was processed and delivered very quickly. Thank you for a great service.
23 de junho de 2026
Resposta da Typhoo
Thank you for choosing Typhoo, and we hope you enjoy your tea!☕
Kind Regards,
Bethany
The Typhoo Team
The company have stopped making the…
The company have stopped making the round one cup tea bags and replaced them with horrible square ones we don't like them one bit and are looking for a new supplier we have been a customer for many years why do you have to change things
18 de junho de 2026
Resposta da Typhoo
Thank you for taking the time to share your feedback. We're very sorry to hear you're disappointed with our new square One Cup tea bags, especially after being a loyal Typhoo customer for so many years.
We introduced the square tea bags as part of our commitment to reducing our environmental impact while continuing to deliver the quality our customers expect. We understand that any change to a much-loved product can be frustrating, and we're sorry to hear the new format hasn't been to your liking.
Your feedback is incredibly important to us, and we'll be sure to pass your comments on to our team. We truly appreciate your years of support and hope you'll consider giving us another try in the future.
Kind Regards,
Bethany
The Typhoo Team
Very good
Responded quickly to an issue I had, with product
Replaced straight away.
18 de junho de 2026
Resposta da Typhoo
Thank you for your kind review!
Providing prompt, helpful service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing Typhoo, and we hope you continue to enjoy your tea!
Kind Regards,
Bethany
The Typhoo Team
As I enjoy Typhoo Instant tea with…
As I enjoy Typhoo Instant tea with breakfast, having the jars delivered to the house means I will always have a supply ready to use (local supermarket still not stocking Typhoo Instant tea, only Lemon).
10 de junho de 2026
Resposta da Typhoo
Thank you for your fantastic review!
We're delighted to hear you're enjoying Typhoo Instant Tea with your breakfast and that having it delivered directly to your door helps keep you stocked up. We know how disappointing it can be when your local supermarket doesn't carry your favourite variety, so we're pleased our online service makes it easy to get the tea you love.
Thank you for choosing Typhoo, and we hope you continue to enjoy every cup!
Kind Regards,
Bethany
The Typhoo Team
It was a replacement box as mine was…
It was a replacement box as mine was damaged inside
Very good customer service
17 de junho de 2026
Resposta da Typhoo
We truly appreciate your feedback and hope you continue to enjoy your Typhoo tea!
Enjoy your cuppa ! ☕
Kind Regards,
Bethany
The Typhoo Team
Seriously good tea
I was kept up to date about delivery but more importantly this tea is seriously amazing.
16 de junho de 2026
Resposta da Typhoo
Thank you for your feedback,
We're delighted to hear you were kept informed throughout your delivery,
Thank you for choosing Typhoo, and we hope you continue to enjoy every cup.☕
Kind Regards,
Bethany
The Typhoo Team
Easy. Fast and tasty
You was easy to purchase from and your delivery was quick.
Never had decaf before but still enjoying the taste of your tea bags
9 de junho de 2026
Resposta da Typhoo
Thank you for your lovely review! We're so pleased to hear you found it easy to order and that your delivery arrived quickly.
It's great to know you're enjoying our Decaf tea, especially as it's your first time trying decaf. We work hard to make sure you don't have to compromise on taste, so it's wonderful to hear it's been a hit.
Thanks again for choosing Typhoo, and we hope you continue to enjoy every cup!☕
Kind Regards,
Bethany
The Typhoo Team
HORRIBLE NEW RECIPE
HORRIBLE NEW RECIPE! Tastes absolutely foul, with a nasty smokiness to it. I can understand not using foil but to change the recipe is unforgivable. I'll be finding another brand as this tastes nasty now, there's no way I could enjoy it as I used to
1 de junho de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for your feedback,
We're really sorry to hear you're so disappointed with the taste of your tea. We understand how frustrating it is when a product you've enjoyed for years no longer meets your expectations.
We appreciate you taking the time to share your feedback about the updated recipe. Comments like yours are passed directly to our team, as they help us understand how our changes are being received by our loyal customers.
Kind Regards,
Bethany
The Typhoo team
Great tea that is very hard to find in…
Great tea that is very hard to find in stores, delivered quickly
12 de junho de 2026
Resposta da Typhoo
Thank you for your wonderful review! We're delighted to hear you're enjoying our tea and that your order arrived quickly.
We really appreciate your support and hope you continue to enjoy every cup!
Kind Regards,
Bethany
The Typhoo Team
Replaced the box of tea bags but…
Replaced the box of tea bags but completely ignored my complaint about the "New Taste" and poor quality, easily ripped, tea bags.
12 de junho de 2026
Resposta da Typhoo
Thank you for your feedback,
We are sorry to hear that you were disappointed with your experience. Please be assured that we take all customer feedback and complaints very seriously.
All complaints are recorded and shared with our production teams on a weekly basis. As a result of the feedback we receive, our head office teams are currently reviewing the manufacturing process to identify opportunities for improvement.
We appreciate you taking the time to bring this to our attention, as customer feedback plays an important role in helping us maintain and improve the quality of our products.
Kind Regards,
Bethany
The Typhoo Team
The young lady I had communication with…
The young lady I had communication with was very friendly and helpful
10 de junho de 2026
Resposta da Typhoo
That’s great to hear!
We’re really glad you had such a positive experience, and we’ll make sure your kind feedback is shared with the team!
Kind Regards,
Bethany
The Typhoo Team
you sent me a free box of tea bags but…
you sent me a free box of tea bags but I'm still having trouble with breaking and tearing bags
11 de junho de 2026
Resposta da Typhoo
Thank you for your feedback.
We’re sorry to hear that you are still experiencing issues with the replacement box of teabags you received.
We really appreciate you bringing this to our attention, and we’d like to assure you that your comments will be shared with our Product Quality team for further investigation. We take all customer feedback seriously and are continuously working to improve our products and ensure the best possible experience.
Thank you again for taking the time to leave your review.
Kind Regards,
Bethany
The Typhoo Team
Quick response to my email and offered…
Quick response to my email and offered a solution quickly also
3 de junho de 2026
Resposta da Typhoo
Thanks for the lovely feedback! We're so pleased we could help quickly and get things sorted for you. ☕
Typhoo have gone above and beyond to…
Typhoo have gone above and beyond to resend a delivery that i mistakenly put the wrong postcode on, Thank you.
9 de junho de 2026
Resposta da Typhoo
Thank you for the great feedback !
We're delighted to hear that customer service team were helpful and able to resolve this.☕
Kind Regards,
Bethany
The Typhoo Team
ORDERED FRIDAY PM DELIVERED SATURDAY…
ORDERED FRIDAY PM DELIVERED SATURDAY 2PM.
THANK YOU
4 de junho de 2026
Resposta da Typhoo
Thank you for your fantastic review!
We're delighted to hear your order arrived so quickly. We really appreciate your feedback☕
Kind Regards,
Bethany
The Typhoo Team
Fed up with Typhoo
I’ve been a Typhoo drinker for years, but the quality has gone downhill badly. Our latest 440‑bag pack was so weak it barely coloured the water. This isn’t the first time either — we had a similar issue a couple of years ago.
I submitted a full complaint with batch details, photos, and everything they asked for. Weeks passed with no reply. When I chased them, they claimed they “never received” my complaint and asked me to resend all the information again — photos, batch code, expiry date, store, location, receipt.
I’m not jumping through hoops for a second time. If Typhoo can’t even acknowledge a complaint properly, never mind resolve it, then what’s the point.
My wife and I have now switched to Tetley, which at least makes a decent cup of tea.
Very poor product quality and even poorer customer service. Typhoo has lost a loyal customer.
This reply does not reflect my experience.
My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
Update: My complaint was submitted correctly, more than once, and I received no acknowledgement until I chased it.
The issue here was not an “email update” — it was repeated poor handling of a long‑standing quality problem that I had already reported in the past.
Your team only contacted me after I posted this public review, and even then I was asked to resubmit the same photos, batch codes and details yet again. After years of being a loyal customer, this has been extremely disappointing.
I have now moved on to another brand, and my review reflects the full experience so other customers can make an informed choice.
11 de junho de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for your feedback.
We are sorry that we did not receive your initial complaint. Following Typhoo's recent acquisition, our customer contact email address was updated, which may have caused some confusion.
Our Customer Service team has now been in contact with you, and we are working to resolve the matter as quickly as possible. We appreciate you bringing this to our attention and thank you for your patience and understanding.
Kind regards,
Bethany
The Typhoo Team
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