The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
A empresa respondeu
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Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Bom
175 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
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No hassle replacement
No hassle replacement. I haven't opened packet yet ( bought another bag waiting on replacement) so I hope they are OK.
3 de junho de 2026
Resposta da Typhoo
Thank you for your feedback!
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
I had couple of boxes of tea bags
I had couple of boxes of tea bags , some of them split and wasted then I took photos and send the company, they send me a box of tea bags on post.
3 de junho de 2026
Resposta da Typhoo
We're delighted to hear that customer service team were helpful and able to resolve this.
We really appreciate your feedback!
Kind Regards,
Bethany
The Typhoo Team
Good value for the money
Good value for the money I will be ordering again in the future
29 de maio de 2026
Resposta da Typhoo
Thank you for your feedback.
We're delighted to hear you found Typhoo Tea to be good value for money.
We appreciate your support and hope you continue to enjoy every cup! ☕
Kind Regards,
Bethany
The Typhoo Team
Very easy to order from website
Very easy to order from website. Quick delivery in very secure boxes. Would recommend to all. PS my wife loves the cold tea flavours.
22 de maio de 2026
Resposta da Typhoo
Thank you for your kind review. We're delighted you enjoyed the ordering experience and delivery, and it's great to hear your wife loves our cold tea flavours.
Thanks for recommending Typhoo Tea!☕
Kind Regards,
Bethany
The Typhoo Team
Substandard brew
I still can not brew a decent strong cup of tea with 1 teabag. The colour of the cuppa is a very pale gray instead of a nice warm brown and to be honest is tastes like hot water with milk. I have contacted Typhoo and the customer service was excellent but unfortunately I have to stand by my opinion. The gesture of goodwill was very much appreciated.
28 de maio de 2026
Resposta da Typhoo
Thank you for your feedback.
We're sorry to hear that our One Cup blend wasn't strong enough for your taste. As our lightest everyday blend, it is designed for a milder brew, but we appreciate that many tea drinkers prefer a stronger cup.
As this was initially resolved with a goodwill replacement, we're disappointed to hear you're still not satisfied.
We appreciate your comments and will pass them on to our team.
Kind Regards,
Bethany
The Typhoo Team
Leaking Tea Bags
Bought a packet of 440 from Amazon. Bags not properly sealed loose tea everywhere. Sent a mail to customer services explaining that although I was refunded they should look at their manufacture process as the machine obviously has a problem. Just got some blurb about looking into it and how the quality was good. - not impressed. It seems to be an on- going problem as other clients have also complained. Waken - up Typhoo!
21 de maio de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for your feedback.
We're sorry to hear about the packaging issue and appreciate you taking the time to highlight a potential manufacturing concern.
Your comments have been shared internally, and we remain committed to continually improving both our products and customer experience.
Thank you again for bringing this matter to our attention.
Kind regards,
Bethany
The Typhoo Team
First class response with clear and…
First class response with clear and concise solutions..
14 de maio de 2026
Resposta da Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us!
Kind regards,
Bethany
The Typhoo Team
You replaced the item
You replaced the item very quickly and the person i spoke to was very helpful and polite she understood what I was saying and I understood her.
20 de maio de 2026
Resposta da Typhoo
Thank you for your review. we're so pleased to hear our team was helpful and friendly.
Kind Regards,
Bethany
The Typhoo Team
The tea best ever but when ripping 2tea…
The tea best ever but when ripping 2tea bags u lose 20% because you end up ripping 1 of the tea bags because there not insufficient perforations in them
18 de maio de 2026
Resposta da Typhoo
Thank you for your feedback and for your kind comments about our tea.
We're sorry to hear you've experienced difficulty separating the tea bags and that some have torn as a result.
We appreciate you bringing this to our attention, and we'll share your comments with our packaging team as we continuously review ways to improve our products.
Kind regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for your review. We're delighted we could help quickly and achieve a positive outcome for you. We really appreciate your feedback!
Kind regards,
Bethany
The Typhoo Tea Team
Typhoo great company to deal with
Spoken to typhoo and found them very helpful and friendly and the tea great too
11 de maio de 2026
Resposta da Typhoo
Thank you for your kind review. We're so pleased to hear our team was helpful and friendly, and that you're enjoying our tea. Thanks for choosing Typhoo!
Kind regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for your review. We're pleased to hear that you received very good service from our team.
Kind regards,
Bethany
The Typhoo Team
Excellent service
8 de maio de 2026
Resposta da Typhoo
Thank you for your kind review.
We're delighted to hear that you received excellent service. Your feedback means a lot to us.
Kind regards,
The Typhoo Team
Resposta da Typhoo
Thank you for taking the time to leave us a review. We're delighted to hear that you received good service and that your order arrived on time.
We really appreciate your support and hope you continue to enjoy your Typhoo Tea.
Kind regards,
Bethany
The Typhoo Tea Team
My usual grocery stores no longer have…
My usual grocery stores no longer have Typhoo QT instant tea available so after hours of research I was very pleased to find an alternate source. I can now telephone and speak with a very helpful and pleasant lady in customer service who processes my order which then arrives within a couple of days! The service and my INSTANT tea is worth the small extra cost!
28 de abril de 2026
Resposta da Typhoo
Thank you so much for your wonderful feedback! We’re delighted to hear you were able to find a new source for your favourite Typhoo QT Instant Tea and that our customer service team could help make the process easy and enjoyable.
We’ll be sure to pass your kind comments on to our lovely customer service colleague.
Enjoy your tea, and thank you for choosing Typhoo! ☕
Kind Regards,
Bethany
The Typhoo Team
I gave advice on how the product was…
I gave advice on how the product was defective, Typhoo went out of their way to replace it. Replacement package arrived promptly. Really enjoy the product, excellent customer service!
22 de abril de 2026
Resposta da Typhoo
Thank you for your lovely feedback!
We’re so pleased you’re enjoying your Typhoo tea and that our team could help.
Enjoy your next brew! ☕
Kind Regards,
Bethany
The Typhoo Team
Minor complaint
Contacting Typhoo regarding an issue with a box of teabags. I was dealt with promptly and with a satisfactory outcome. I could not fault the way I was dealt with.
29 de abril de 2026
Resposta da Typhoo
Thank you for taking the time to leave your review.
We’re really pleased to hear that your issue was handled promptly and that you were satisfied with the outcome.
We’ll be sure to share your kind feedback with our customer care team, they’ll really appreciate it!
Kind Regards,
Bethany
The Typhoo Team
New Typhoo blend does Not have the oOO !!
Have been using Typhoo one cup (Blue/red/white Box) now for years, they have always been a lovely flavour , round individual T bags wrapped in foil for freshness.
Was shocked a few weeks ago when I got my normal delivery & thought they had sent wrong T Bags , box is now red/white/black, T Bags are in two's joined & not foil wrapped for freshness. I Then realised they had updated the packaging, But OMG the taste is awful they have totally messed with the flavour & now these are undrinkable Yuk Yuk. Also split when trying to separate them to. I now have 4 boxes to go into the bin as they are awful & disgusting taste. Looks like after all these years I will be having to find a new T Bag as these are not drinkable . Typhoo you have really messed this blend up & saying its new & improved is a laugh !!.
3 de abril de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed you’ve been with the recent changes to our tea bags.
We recently changed to rectangular tea bags to become more environmentally friendly. However, We understand how frustrating it is when a product you’ve enjoyed for years no longer delivers the taste and quality you expect. Your comments about the flavour, packaging, freshness, and the tea bags splitting apart have been noted and will be shared directly with our product team for review.
We truly value loyal customers like you, and we’re sorry this experience has let you down. If you’re willing, please contact our customer care team directly with the batch details from your boxes so we can investigate further and try to make this right for you.
As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Thank you again for your honest feedback, it helps us improve.
Kind Regards,
Bethany
The Typhoo Team
I joy the typoo tea i fine it a present…
I joy the typoo tea i fine it a present taste good quality for the price
10 de abril de 2026
Resposta da Typhoo
Thank you for the great feedback !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
cellent service from my enquiry and…
Excellent service from my enquiry and happy with outcome.
16 de abril de 2026
Resposta da Typhoo
Thank you for your feedback, we’re glad you had a great experience and are happy with the outcome !
Enjoy your next cuppa ☕
Kind Regards,
Bethany
The Typhoo Team
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