The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Bom
175 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Typhoo
Thank you! We're glad you found our service efficient and prompt.
Kind Regards,
Bethany
The Typhoo Team ☕
Excellent customer service skills
Your lady on the phone was very good and her customer skills were unbelievable.
27 de fevereiro de 2026
Resposta da Typhoo
Thank you so much for your kind words! We’re thrilled to hear that our team member provided such a positive experience we’ll be sure to pass your compliments on.
We really appreciate your support!
The Typhoo Team ☕
Very quick response
25 de fevereiro de 2026
Resposta da Typhoo
Thank you for your feedback! We’re delighted to hear you were pleased with our quick response.
Kind Regards,
Bethany
The Typhoo Team
I have drank Typhoo Tea for more than…
I have drank Typhoo Tea for more than 20 years but recently the taste seems to have changed, it seems to be weak compared to it's former taste and when I leave the Tea bag longer the taste seems bitter ?, so much so that i now do not enjoy drinking it, I will be changing my brand when my current box runs out, sorry Typhoo but it's time for a change.
9 de março de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for sharing your feedback, and for being a loyal Typhoo drinker for more than 20 years we truly appreciate the support you’ve given our brand over such a long time.
We’re really sorry to hear that your recent cups of Typhoo haven’t lived up to the taste you’ve come to expect. That’s certainly not the experience we want for our long-time customers.
Your feedback about the flavour being weaker and becoming bitter when brewed longer is very helpful, and we’ll be sure to pass it on to our quality team for review.
We’d really value the chance to look into this further for you. If you’re happy to do so, please reach out to our customer care team via our website with the details from the box (such as the batch code), and we’ll do our best to help.
Thank you again for taking the time to let us know, and for your many years of support for Typhoo.
Telephone number: 0800 633 5650
Email: support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team ☕
It is a relief to find a source of Q-Tea
It is a relief to find a source of Q-Tea as we haven't been able to buy it in the shops as usual. We usually find it in Home Bargains and Tesco. Why is that?
23 de fevereiro de 2026
Resposta da Typhoo
Thank you for your review! We're really glad to hear that you’re enjoying Q-Tea and that you were able to purchase directly.
We understand how frustrating it can be when a favourite product isn’t as easy to find in the shops. Availability can sometimes vary depending on individual retailers, stock levels, and distribution schedules. Typhoo quick tea should still be available in the retailers such as Herons, Pound stretcher and Poundland.
We’re always working closely with our retail partners to keep our products available, so hopefully you’ll start to see it back on shelves more regularly soon. In the meantime, we really appreciate your support and your patience.
Thanks again for taking the time to share your feedback!
The Typhoo Team ☕
Resposta da Typhoo
Thank you! We’re glad you enjoyed our service and appreciate your support.
Kind Regards,
The Typhoo Team
I had a problem with quality control
I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly sent two large boxes of teabags to me. One would have been enough, so I think they went above and beyond.
6 de fevereiro de 2026
Resposta da Typhoo
Thank you for sharing your experience and for giving us the opportunity to make things right. We’re sorry to hear about the quality issues, but we’re glad our Customer Services team could resolve it and that you felt supported. Your feedback is invaluable in helping us maintain the high standards our customers expect.
Kind Regards,
The Typhoo Team
Love Typhoo! Will try it again soon.
Arrived quickly. Not used yet as want to compare with what I have in the cupboard. Used Typhoo for years but not been able to find it locally so I’m looking forward to trying my favourite tea again soon.
9 de fevereiro de 2026
Resposta da Typhoo
Thank you for your lovely review! We’re thrilled you’ve been a fan of Typhoo for years and that your order arrived quickly. We hope you enjoy revisiting your favourite tea soon and that it lives up to your expectations!
Kind Regards,
Bethany
The Typhoo Team
Great experience.
First class service saved me time from running around all the supermarkets. Well packaged
11 de fevereiro de 2026
Resposta da Typhoo
Thanks for your kind words! We’re glad we could save you time and that everything arrived perfectly packaged.
Kind Regards,
Bethany
The Typhoo Team
The issues I had was resolved veissry…
The issues I had was resolved very quickly
4 de fevereiro de 2026
Resposta da Typhoo
Thank you for sharing your experience! We’re delighted to hear that your issue was resolved quickly. Our team always aims to provide prompt and effective support, and it’s great to know we met that expectation for you.
Kind Regards,
The Typhoo Team
The taste of this new blend is awful
The taste of this new blend is awful. Bags split when you separate. Wont be buying any more. Will find a different brand.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re very sorry to read your review and to hear that you’ve been disappointed with our new blend.
We understand how important taste is when it comes to your daily cup of tea, and we’re sorry that the flavour hasn’t met your expectations. We’re also concerned to hear about the tea bags splitting this certainly isn’t the quality we aim to deliver and we’d like to investigate this further.
If you’re willing, please contact our Customer Care team directly with the batch code from the box and details of where and when you purchased it. This will help us look into what may have gone wrong and put things right for you:
Telephone: 0800 633 5650
Email: support@typhoo.co.uk
We genuinely value your feedback as it helps us improve, and we hope you might consider giving us another try in the future.
Kind Regards,
Bethany
The Typhoo Team
Excellent customer service
Excellent customer service. My query was dealt with very quickly and efficiently.
29 de janeiro de 2026
Resposta da Typhoo
Thank you for your lovely feedback! ☕
We’re so pleased your query was handled quickly and efficiently.
Kind Regards,
Bethany
The Typhoo Team
We have purchased typhoon for over 35…
We have purchased typhoo for over 35 years. Never have I had such a poor product as recently. The square bags split most of the time and go everywhere. Spent 3 days trying to clean the leaves from my work top and there still showing up. Bring back the round bags in foil. Thinking of trying another brand. As I am disabled I cannot keep cleaning there's tea bags up.just been trying to buy my favourite tea bag now I am finding box's ripped open to check the contents.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Typhoo
Thank you for taking the time to share your feedback,
We’re very sorry to hear about your recent experience and completely understand how frustrating this must be, especially given your loyalty over 35 years. Your feedback regarding the square bags is very important, and we’ll share it with our packaging team.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience.
Please also see our customer service email support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
Typhoo QT - One Cup Instant Tea (With Whitener)
Have always used this tea.
It is so easy to use and taste fantastic,
the trouble is that the major retailers do not seem to stock it anymore.
Please do not stop making this product.
29 de janeiro de 2026
Resposta da Typhoo
Thank you so much for your lovely review and for your continued support we’re so pleased you enjoy the tea! We understand availability can vary between retailers, but please don’t worry we have no plans to stop making it !
Kind Regards,
Bethany
The Typhoo Team
Quick speedy service thank you.
26 de janeiro de 2026
Resposta da Typhoo
Thank you for your feedback! We’re thrilled you were happy with our quick service.
Happy Brewing !
Kind Regards,
Bethany
The Typhoo Team
QT one cup
Found them still selling their QT one cup instant on line even though every where says their discontinued, and they are the larger size, so i bought a few to keep me going as I love this tea. Got them really quickly as well.
Thank you Ty-phoo 😊
22 de janeiro de 2026
Resposta da Typhoo
Thank you so much for taking the time to leave us a review ☕
We’re delighted you were able to find the QT One Cup on our website and stock up on the larger size. It’s lovely to hear how much you enjoy this tea, and we’re especially pleased it reached you so quickly.
Wishing you many more great tea moments!
Kind Regards,
Bethany
The Typhoo Team
The treatment I received
The lady I spoke to was very nice and helpful and knew what she was talking about.
20 de janeiro de 2026
Resposta da Typhoo
Thank you for taking the time to share your experience. We’re delighted to hear that our team member was knowledgeable and helpful, and we truly appreciate your kind words !
Kind Regards,
Bethany
The Typhoo Team
QT review
I find it difficult to find in supermarkets and so, was pleasantly pleased to find it on line. Absolutely love the product, so handy for work
13 de janeiro de 2026
Resposta da Typhoo
Thank you for your feedback! We’re glad you found Typhoo online and that you’re loving how convenient it is for work
Happy brewing!
Kind Regards,
Bethany
The Typhoo team
Great love this tea ,came well packed…
Great love this tea ,came well packed ,well informed ,highly recomend this seller thank you
6 de janeiro de 2026
Resposta da Typhoo
Thank you so much for your lovely feedback! ☕ We’re delighted to hear you’re enjoying your Typhoo Tea and that it arrived safely and well packed. Your recommendation really means a lot to us. Happy brewing, and thanks again for choosing Typhoo!
Kind Regards,
Bethany
The Typhoo Team
Extremely helpful and very kind in…
Extremely helpful and very kind in their response & replacement
9 de janeiro de 2026
Resposta da Typhoo
Thank you for your kind words we’re really pleased to hear you were happy with our response and replacement. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Kind Regards,
Bethany
The Typhoo Team
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