The new blend stinks, the packaging all bags in one box, previously 6 individual foil wrapped packets, keeping tea fresh. Go back to old recipe or better still give your customers the choice,of both.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Would have given 5 but took longer than expected to reply. When you did get in touch Bethany was excellent.
My first contact with customer service was immediately dealt with. Once I submitted the correct required information, within a few days the replacement had been approved for delivery. This would have... Ver mais
A empresa respondeu
I didn't expect a packet of teabags,that was a surprise and a thank you . I only brought this to your attention with the other teabags because they kept breaking up in the cups .
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Informações de contacto
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Reino Unido
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
4,0
Bom
175 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Top Typhoo bags
I recently contacted Typhoo about some tea bags we purchased I received a very quick response to my email. I've noticed that the boxes we have bought now have less packaging so the bags are just loose in the box not in separate bags good to see a company reducing packaging.
Also now the bags are square not round and they seem to brew a stronger more tastier tea we have used Typhoo for years, so we plan to use nothing else
21 de janeiro de 2026
Opinião espontânea
Resposta da Typhoo
Thank you so much for your lovely feedback. We’re really pleased to hear you’re enjoying the new packaging and our square tea bags and even more so that Typhoo continues to be your tea of choice. ☕
Kind Regards,
Bethany
The Typhoo Team
After getting in touch with photos of…
After getting in touch with photos of the damaged t bags,they sent me a replacement box straight away,no problem
9 de janeiro de 2026
Resposta da Typhoo
Thank you for taking the time to share your experience. We’re sorry to hear about the issue with the tea bags, but we’re really pleased we could put things right quickly for you. Thanks for bringing it to our attention, and we hope you enjoy your replacement box ☕️
Kind Regards,
Bethany
The Typhoo Team
had what I ordered came quickly thanks
6 de janeiro de 2026
Resposta da Typhoo
Thank you for the great feedback! Enjoy your tea, and thanks for choosing Typhoo ☕️
Kind Regards,
Bethany
The Typhoo Team
Excellent customer service from the…
Excellent customer service from the young lady that I contacted. All sorted very quickly
6 de janeiro de 2026
Resposta da Typhoo
Thanks for taking the time to share this! We’re delighted our team could help and resolve things so quickly Enjoy your next cuppa!
Kind Regards,
Bethany
The Typhoo Team
Excellent and prompt delivery.
15 de dezembro de 2025
Resposta da Typhoo
Thanks for your feedback! We’re thrilled you’re pleased with the delivery.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thank you for your kind words! We’re thrilled to hear your order arrived promptly and that you’re happy with the product. We appreciate your support!
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for the great feedback !
Kind Regards,
Bethany
The Typhoo Team
Resposta da Typhoo
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
Kind Regards,
Bethany
The Typhoo Team
Typhoo Helpfel Customer Service.
The response was excellent 👏 after complaint about Tea Bags leaking and the girl on phone so pleasant & helpful also sent out Box of Teabags which is very appreciated 👍
4 de dezembro de 2025
Resposta da Typhoo
Thank you for your feedback. We’re glad our team could resolve your concern quickly and that you found our service helpful and pleasant
Kind Regards,
Bethany
The Typhoo Team
I got what I ordered in a couple of…
I got what I ordered in a couple of days..excellent service. Susan.
10 de dezembro de 2025
Resposta da Typhoo
Thank you for taking the time to leave a review, Susan. We’re glad to hear you received your order within a couple of days and were happy with our service.
Kind Regards,
Bethany
The Typhoo Team
can't seem to get it any more in the…
can't seem to get it any more in the shops, typhoo sent it very quickly with free postage.
22 de dezembro de 2025
Resposta da Typhoo
Thank you for sharing your experience. We’re glad we could deliver quickly and include free postage.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thank you for your feedback. We’re pleased you enjoy our tea, and we understand your concerns around pricing. Your comments have been noted and shared with the team.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thanks for your feedback! Great to hear you’re happy with your order.
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thanks for your feedback!
Kind Regards,
The Typhoo Team
You still only get an 'Oooo' with Typhoo!
I thought that I wouldn't ever drink the worlds best tea again until I found that I could order them direct. None of my local supermarket seem to stock them any longer.
So I was overjoyed when I discovered that they are still in existence & the ability to order direct!
Still my favourite tea and the delivery was good/on time.
27 de novembro de 2025
Resposta da Typhoo
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were pleased to find us again and that ordering direct worked well for you. It’s wonderful to know we’re still your favourite tea, and we’re glad your delivery arrived on time.
Kind Regards,
The Typhoo Team
Parcel arrived promptly
Parcel arrived promptly
I cannot find this product in any shop so was pleased to find in on line .
21 de novembro de 2025
Resposta da Typhoo
Thanks so much for letting us know, we’re glad your parcel arrived quickly! We’re really pleased you were able to find your favourite Typhoo online.
Enjoy your cuppa, and thanks for choosing Typhoo!
Kind Regards,
The Typhoo Team
Resposta da Typhoo
Thanks for your feedback! We’re glad you enjoyed our quick delivery
Kind Regards,
The Typhoo Team
Your tea has been the only one I have…
Your tea has been the only one I have bought for at least 15 years,,, I love the smooth flavour I hope you will continue to produce it for many more years.
19 de novembro de 2025
Resposta da Typhoo
Thank you for your kind words! We’re thrilled you’ve enjoyed our smooth tea for so long and look forward to many more years of bringing you the same great flavour!
Kind Regards,
The Typhoo Team
I looked everywhere for this product…
I looked everywhere for this product and couldn’t find it anywhere, so was very pleased to find it on sale at typhoo. It’s the only tea that my elderly mother drinks.
14 de novembro de 2025
Resposta da Typhoo
Thank you so much for your lovely feedback! We’re delighted you were able to find it on our site, and even more pleased to know it’s the tea your mother enjoys. It means a lot to us to continue providing the blends people truly rely on. If you ever need help finding products in the future, please don’t hesitate to reach out we’re always happy to help.
Kind Regards,
Bethany
The Typhoo Team
Customer services excellent
Apart from the ease of being able to order online, and their packing and delivery times being good. The company its self is so great. I recently emailed customer services with a question about a product and they responded very very quickly. As if I wasn't already a life time customer, they have solidified this with their responses.
5 de novembro de 2025
Resposta da Typhoo
Thank you for your kind review. We are delighted to hear that our ordering process, delivery service, and customer support have met your expectations. Your continued loyalty is greatly valued, and we look forward to serving you in the future.
Kind Regards,
Bethany
The Typhoo Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.