I've worked with Jack Wailes on multiple different sites now varying in size and complexity. He's been consistently professional, responsive and helpful throughout the entire new connections proce... Ver mais
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Leia as opiniões dos outros
Always a great experience with UGP, especially when it comes to customer service. Tim was very quick to move when we put in a request for renewal quotes, kept us regularly informed on market changes a... Ver mais
A empresa respondeu
We found UGP through an energy comparison website, and they offered the cheapest quote for our café’s gas supply. The price was attractive, but the service was what really impressed us. The team... Ver mais
A empresa respondeu
A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always availab... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de energia
- também em
- Empresa fornecedora de energia eléctrica
- Fornecedor de energia renovável
Sobre UGP - United Gas & Power
Escrito pela empresa
get a quote
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Escrito pela empresa
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Informações de contacto
Guiseley, LS20 8AH, Leeds, Reino Unido
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Competitive prices and seamless…
Competitive prices and seamless handover to new account. Everything dealt with professionally
25 de setembro de 2024
Resposta da UGP - United Gas & Power
Thank you for taking the time to share your experience with us! We’re glad to hear you found our pricing competitive and the handover smooth. Our goal is to ensure everything is managed with professionalism and ease for our customers. If you need any further assistance, we’re here to help.
Best regards,
The UGP Team
I contacted UGP about our new account…
I contacted UGP about our new account and their reply was not only swift but also very helpful. My query was dealt with almost immediately. Very impressive.
17 de setembro de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that your query was handled swiftly and to your satisfaction. Providing timely and helpful service is something we take great pride in. If you need any further assistance, don’t hesitate to reach out!
Best regards,
The UGP Team
Tom is always polite and helpful
Tom is always polite and helpful. They are a great company to deal with.
13 de setembro de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Tom has been consistently polite and helpful in your dealings with UGP. We strive to provide top-notch service, and it's always rewarding to know that our efforts are appreciated.
We look forward to continuing our partnership!
Best regards,
The UGP Team
Tim from UGP
I dealt with Tim on our last contract and found him to be extremely efficient and honest. I didn't hesitate in signing a new contract with UGP
9 de setembro de 2024
Resposta da UGP - United Gas & Power
Hi Chris,
Thanks so much for your review. It is much appreciated. Thanks again for renewing with UGP for another contract!
Thanks,
UGP
Brilliant service
Brilliant service, we were referred to UGP via another organisation.
As a small business we wished to look at alternatives to brokers we have previously used due to various issues.
We were helped by Herbie who helped explain current pricing, and general overview of the energy situation in the UK, and arranged a very competitive offer which we have chosen. One of the best parts for us was was the ease and competency of communication (a teams call!), no forced 'rush' that some brokers try, and dealing with the transfer to the new contract to allow me to focus on more immediate responsibilities of the business.
Thank you for the great service.
29 de agosto de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your wonderful feedback! We're delighted to hear that Herbie was able to guide you through the process with ease and provide you with a competitive offer. We understand the importance of clear communication and a no-pressure approach, so it's great to know that this made a positive impact on your experience.
We appreciate your trust in UGP and look forward to continuing to support your business.
Best regards,
The UGP Team
Such a pleasant experience
I was getting fed up with overseas call centres and holding on the phone for hours on end with BG so I spoke to Thomas at UGP who was very patient with me, we had 3 different energy accounts that needed switching and he made the whole process very easy. We got very fair rates and I have been very happy with everything. Having people in the UK you can talk to makes such a difference, please keep up the great work!
28 de fevereiro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your experience! We're thrilled that Thomas was able to assist you smoothly with switching your energy accounts and that you were happy with the personal account management service.
Your feedback is appreciated and we look forward to continuing to provide you with great service and fair rates.
Best regards,
The UGP Team
Commercial Arts Centre Electricity Renewal
Tom was great help with renewals, informative and empathetic to customer circumstances. Great communicator.
1 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear that Tom was able to assist you effectively with your electricity renewal. We strive to offer not only competitive pricing but also a personalized approach, understanding the unique circumstances of each of our customers.
We appreciate your trust in us and look forward to continuing to meet your needs.
Best regards,
The UGP Team
I don't normally do reviews but have…
I don't normally do reviews but have had a few emails from UGP requesting one. Dealing with UGP has always been good with quick responses instead of being in a queue & feels that I'm with a small local Yorkshire company rather than one of the giants. However, the reason I've only given 3 stars is that I was promised that our smart meters could be read remotely, which was an important factor when changing suppliers, as I am not local to where the meters are sited. After signing up to UGP & requesting smart meter readings, I was then told that this wouldn't be possible, which means at the end of every month I now have to do a 25 miles round trip just to read the meters ! Had I been aware of this, I wouldn't have moved to UGP.
21 de agosto de 2024
Resposta da UGP - United Gas & Power
Hi David,
Thank you for taking the time to share your feedback, and we sincerely apologise for any inconvenience you’ve experienced. We understand how important remote meter readings are, especially given your situation. It’s disappointing to hear that we didn’t meet your expectations in this regard.
We are currently working with our metering team to get the matter resolved as it would seem that there is an issue obtaining remote reads on your current electric meter. We will contact you directly in order to ensure that this issue is resolved asap.
If there’s anything we can do to assist you further or to explore alternative solutions, please don’t hesitate to reach out.
We value your business and hope to improve your experience with us moving forward.
Best regards,
The UGP Team
The registration process was simple and…
The registration process was simple and easy to follow.
7 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your positive review, our team work hard to ensure that the registration process is easy for our customers. Your feedback is greatly appreciated, please do not hesitate to call us if you need any further assistance.
Best Regards
The UGP Team
Resposta da UGP - United Gas & Power
Thank you for sharing your experience! We're glad to hear that our response was prompt and our pricing competitive. If you have any further questions or need additional assistance, we're always here to help.
Best regards,
The UGP Team
Not helping when you need them
I switched to UGP 16 months for price reasons. The switch was relatively easy but despite numerous reminders they were unable to read the meter remotely. They said this should be easy, they tried and failed. Four months ago they said this was fixed, but in fact somehow on that date they managed to disable the night meter. Then they said our meter was broken and needed replacing. We now have a new meter with no instructions on how to read it and still no night meter reading so being charged all electricity at the higher Day rate.
Now not getting any replies to my emails.
This wasn't a good day for you to send me a request to fill in a Trustpilot review.
16 de agosto de 2024
Resposta da UGP - United Gas & Power
Hi Olwen,
Thank you so much for taking the time to leave us a review. We are looking into this issue with the meter currently and working hard to get this addressed for you.
This has been escalated to the Head of Operations and will get you an update asap in terms of the issue.
Feel free to call through to the customer services team or your Account Manager if you need an update but we will get back to you asap on this.
Thanks,
UGP
Helpful on the telephone
Helpful on the telephone, no long waiting times and good competitive prices.
6 de maio de 2024
Resposta da UGP - United Gas & Power
Thanks for taking the time to leave us a review. It is much appreciated.
Always very helpful and honest.
14 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your feedback! We're pleased to hear that you've found our service to be helpful and honest. We strive to provide our customers with the best experience possible, and your kind words mean a lot to us.
Best regards,
The UGP Team
Highly recommend Joel
I have been dealing with Joel for almost a year, and have found him to always be professional, quick to supply competitive quotes and always available to assist with any queries I have. I highly recommend Joel, along with UPG, and compared to other electricity companies - well, there is no comparsion.
14 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words and for recommending Joel and UGP! We’re glad to hear that Joel has been professional, quick to assist, and able to meet your energy needs. It's great to know you’ve had such a positive experience with us compared to other providers.
We're here to help anytime you need us, and we look forward to continuing to work with you.
Best regards,
The UGP Team
Highly recommend
I cannot rate Tom Broughton highly enough, he has been so helpful in advising me how to get out of an auto renew contract with a broker that I did not know that I was on and providing me with constant updates on the current market, and finally securing me the best deal.
You might find slightly cheaper out there but from my experience you will pay more in the long run.
Avoid the brokers and go straight to these guys you won't be disappointed.
Thanks again Tom you have been amazing all of the way through.
7 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that Tom was able to assist you with navigating out of your previous contract and securing the best deal for your business.
Your kind words and trust in our service mean a lot to us and we look forward to providing for you and your business into the future.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing UGP!
Best regards,
The UGP Team
Very professional and nice people to…
Very professional and nice people to deal with
8 de agosto de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're delighted to hear that you found our team both professional and pleasant to work with. If there's anything more we can assist you with, please don't hesitate to let us know.
Best regards,
The UGP Team
Resposta da UGP - United Gas & Power
Thank you for your feedback! We're thrilled to hear that you found our service polite and professional. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
The UGP Team
We are a small charity run by…
We are a small charity run by volunteers looking to switch power company to reduce our bills but primarily to improve our customer experience. UGP delivered. We were allocated a named individual (Herbie Hollis) who guided us through the switching process and made the whole transfer really easy. In fact the only hiccup was with the previous power company and that had come to be expected. Thank you to the charities team at UGP.
24 de julho de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your experience! We're delighted that Herbie was able to make the switching process smooth and hassle-free for your charity. It’s always our goal to not only help reduce costs but also to ensure a positive customer experience. We're glad we could deliver on both fronts.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
The UGP Team
Helpful and good responses
Really helpful in providing quotes and responding to emails. Wasn't being too pushy in making us make a decision. Was also helpful and responded quickly when we had a small problem once our account had been set up. Would recommend.
22 de maio de 2024
Resposta da UGP - United Gas & Power
Thank you for your review! We're pleased to hear that our team was able to assist you effectively helped to resolve your issue promptly after your account was set up.
If you have any other questions or need further support, please don't hesitate to reach out.
Kind regards,
The UGP Team
Becky is an amazing person to work with…
Becky is an amazing person to work with regarding any meter issues I have had in the last 12 months. She will always ring you back and resolve any problems/issues with your account.
22 de julho de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for the feedback. We're glad to hear that Becky has been helpful with your meter issues over the past year. Ensuring that your concerns are resolved quickly is a priority for us.
If you need anything else, don't hesitate to reach out.
Best Regards,
The UGP Team
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