I've worked with Jack Wailes on multiple different sites now varying in size and complexity. He's been consistently professional, responsive and helpful throughout the entire new connections proce... Ver mais
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Leia as opiniões dos outros
Always a great experience with UGP, especially when it comes to customer service. Tim was very quick to move when we put in a request for renewal quotes, kept us regularly informed on market changes a... Ver mais
A empresa respondeu
We found UGP through an energy comparison website, and they offered the cheapest quote for our café’s gas supply. The price was attractive, but the service was what really impressed us. The team... Ver mais
A empresa respondeu
A great experience from start to finish. United Gas & Power made the process of switching our electricity and gas supply simple and stress-free. The team was knowledgeable, helpful, and always availab... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de energia
- também em
- Empresa fornecedora de energia eléctrica
- Fornecedor de energia renovável
Sobre UGP - United Gas & Power
Escrito pela empresa
get a quote
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Escrito pela empresa
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Informações de contacto
Guiseley, LS20 8AH, Leeds, Reino Unido
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great easy process
Great easy process!
A couple months in and no problems, the dashboard is easy to use and support has been quick and helpful.
A big thanks to Tom who onboarded us, he made the process super easy and slick and nothing was to hard. Would happily recommend.
31 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you so much for your feedback! We’re delighted to hear that the onboarding process with Tom was seamless and that our dashboard is meeting your needs. Knowing you’ve had a smooth start and positive experience with our support team truly makes our day.
We’re here anytime you need us—thanks again for the recommendation!
Best regards,
The UGP Team
Quality service, highly recommend!
Dealing with UGP, in particular Tom Menaldino and Eddie Goodman has made understanding energy very simple. Tom has gone that "extra mile", to meet all of our business needs whilst Eddie has continued to provide aftercare and support to a high standard.
It's the likes of Tom and Eddie who restore confidence knowing our business needs are met and in safe hands.
23 de setembro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your experience with us! We're thrilled to hear Tom and Eddie have provided the high level of service and support you deserve. Going the "extra mile" is what we're all about, and it’s wonderful to know you feel confident in our care. Your recommendation means a lot!
Best regards,
The UGP Team
Tom was very helpful and professional
Tom was very helpful and professional. He turned around our enquiry quickly and got us sorted and set up to transfer in less than 24 hours!
31 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for the kind words! We're delighted to hear Tom was able to assist you swiftly and professionally. Speedy service and smooth transitions are what we aim for, and we're pleased everything was sorted so quickly. Welcome to UGP!
Best regards,
The UGP Team
Smooth & efficient energy supply transfers
UGP took care of the complete transfer process for our business energy supplies. Reece & Hannah were always on hand to answer any questions and make the process very smooth. Supplies now transferred and so far, so good!
29 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your experience! We’re thrilled to hear that Reece and Hannah were able to make your energy supply transfer smooth and seamless. We’re here to support you every step of the way and are glad everything is off to a great start.
Best regards,
The UGP Team
Professional as ever
Professional as ever! Reece makes the process very simple indeed and always at a great price!
29 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words! We’re delighted to hear that Reece has continued to make the process straightforward and cost-effective for you. We aim to make everything as seamless as possible while providing competitive pricing.
Best regards,
The UGP Team
Account manager Reece always able to…
Account manager Reece always able to help with any questions we may have.
29 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your feedback! We’re glad to hear that Reece has been consistently helpful and responsive. Ensuring our customers feel supported and informed is our priority, and it’s great to know Reece has been there to assist with your questions.
Best regards,
The UGP Team
Fantastic service provided by Reece
Fantastic service provided by Reece. Being a high energy user, timing for signing our new business contracts has been critical. Unlike other utility companies and brokers I spoke with, there was no sales pressure to make a quick decision, just clear advice and information given. We wouldn't hesitate to recommend UGP.
21 de agosto de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your kind words! We’re thrilled to hear that Reece’s approach and clear advice made your experience stress-free. At UGP, we believe in supporting our customers with informed, pressure-free guidance—especially when timing is so crucial. We’re grateful for your recommendation and look forward to continuing to serve your business needs.
Best regards,
The UGP Team
Looking to move to a fixed price…
Looking to move to a fixed price package has been on my list of 'things to do' and I have been putting off for months. Bradley from UGP was in contact and he sorted everything from start to finish!
A full breakdown of costs for our current price/use and what this would be on a fixed price was shared with me and the process of moving 2 sites, for gas and electric, from 4 different providers was completed by UGP and has made this so easy to be completed!
The new portal has all our site accounts in one place and we will receive one bill going forwards.
Thank you Bradley and UGP for taking this off my to do list!
29 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing this fantastic feedback! We’re so pleased Bradley could help streamline the process for you and make switching to a fixed-price package easy and efficient. Consolidating everything into one portal and bill is all part of our commitment to making energy management as simple as possible for our customers. We’re glad to have taken this task off your to-do list!
Thanks again,
The UGP Team
Our United Gas and Power account…
Our United Gas and Power account manager Reece is the BEST ! Nothing is too much trouble and he is always on hand for answering all my queries and questions. Any contracts I need dealing with quickly he is there and gets the job done quicker than any time frame I can give him and always a pleasure to speak to. Follows up when he says he will, and always does what he promises.......what more can you ask. The Customer Service from Reece and the rest of the team is 2nd to none and I cannot recommend them highly enough. They work hard to make my job easy!
29 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you so much for this amazing feedback! We're thrilled to hear how much you value Reece’s dedication and commitment. It’s fantastic to know he’s been so responsive and proactive in helping with your needs, and we’re glad that his service helps make your work easier. We’ll make sure to share your appreciation with him and the rest of the team. Thanks again for recommending us so highly!
Best regards,
The UGP Team
Straight talking and fair prices
Straight talking and fair prices. Local people just on the end of the phone, dead easy. Would reccomend.
24 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for the great feedback! We’re glad to hear that our straightforward approach and our dedicated account manager made things easy for you. We're always here to help, and we appreciate the recommendation!
Best regards,
The UGP Team
Excellent service very professional
Excellent service very professional
24 de outubro de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear you found our service professional and up to your expectations. We're here to support you whenever you need us.
Best regards,
The UGP Team
ight Seem Like a 5-Star Company Until…
ight Seem Like a 5-Star Company Until You Fall Behind on Payments!
UGP may appear great until you hit a tough spot with payments. In my experience, they handed my account to ACS, a debt recovery company, and things went downhill fast.
If you check into ACS, you’ll see just how far they’re willing to go. Despite my business being based in Cambridge, ACS took me to Portsmouth Magistrates Court. Every single communication was done via email, except for the court letter, which was conveniently sent by post and got “lost” – leaving me with no chance to defend myself.
To make matters worse, they completely disregarded my personal circumstances: I’m an insulin-dependent diabetic, and I have a 6-year-old son living in the property, but none of this mattered to them.
If you value your peace of mind, be very cautious before engaging with UGP, especially if you ever run into financial difficulties.
8 de outubro de 2024
Opinião espontânea
Resposta da UGP - United Gas & Power
Dear Mr Ogur,
We have requested more information through Trust Pilot as we cannot locate your account.
In terms of ACS, we only pass accounts to them as a third party as an absolute last resort due to lack of or no payments made against the energy used on a business account.
Whilst cutting off energy is a last resort for us, it has to be done in certain situations where we can no longer help finance a business use energy but not make the required payments towards it.
If you have issues over the conduct of ACS, it is something you would need to address with them directly. They will look into your concerns and provide you with a response.
In relation to the disconnection. When a site is attended to disconnect the meter, these are business premises and due to the debt owed and lack of payment, debt processes have to be followed.
It is not a step that is taken lightly, however is necessary when debt is unpaid. ACS conduct visits and issues pertaining to this visit would again need to be discussed with them.
If you can send over your details a manager will give you a call and can discuss this in more detail should you wish.
Thanks,
UGP
Smooth Transfer of the Service
Smooth Transfer of the Service! Excellent service and well informed.
21 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear the transfer went smoothly and that you felt well-informed throughout the process. Providing excellent service is our top priority, and we're here to help whenever you need us.
Best regards,
The UGP Team
Energy supply switch
Clear and helpful advise and responsive with quotations,
The change over of suppliers was very easy
15 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're pleased to hear that the switch was smooth and that you found our advice clear and helpful. We're always here to assist with any future needs you may have.
Best regards,
The UGP Team
One of the easiest switch overs I've…
One of the easiest switch overs I've ever taken part in. UGP were straight to the point with the information we needed to provide, and they did the rest! Anything that we had missed or they needed more information about, they were on the phone straight away so not to delay the switch over.
14 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your fantastic feedback! We're so glad to hear that the switchover was completed hassle-free and that our team was quick and efficient in ensuring everything went smoothly. We're here if you need anything in the future!
Best regards,
The UGP Team
Really helpful service
Really helpful service. I have been really impressed with the communication received from UGP. UGP notified me at each step of our switch from a previous supplier which was really helpful. This is something I never had from previous business energy suppliers.
A huge thanks to Sarah Stewart and Sophie Walker for their help and smooth transfer to UGP. Both have been really easy and kind to deal with and this is something I really appreciate, especially after having such awful service/communications with a previous supplier.
14 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you so much for your kind words! We’re thrilled to hear that Sarah, Sophie and the team were able to provide the support and smooth communication you deserved. We know how important it is to have a hassle-free experience, especially after previous challenges and poor service with other energy suppliers. If there’s anything else we can assist with in the future, don’t hesitate to reach out.
Best regards,
The UGP Team
Extremely helpful customer service
Extremely helpful customer service, very easy process to change from existing supplier.
7 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear that our customer service team made the switch easy for you. If you ever need further assistance, we’re always here to help!
Best regards,
The UGP Team
Stress free switch to UGP
Regan was helpful on the phone and dealt with email questions, quickly and efficiently. Our company had multiple meters that were due out of contract in just a few days. This was no trouble at all and took any stress away from me.
Once the contracts were signed and agreed. I was passed on to Eddie who was also great. He set up an online account for us to submit readings, get copy bills etc. He merged all of the meters into one online account, rather than several.
Thank you. I will definitely recommend your company and will soon switch my home energy too.
26 de setembro de 2024
Resposta da UGP - United Gas & Power
Thank you for your wonderful feedback! We’re so pleased to hear that Regan and Eddie were able to make the switch stress-free for you. Managing multiple meters can be tricky, but we’re glad it was handled smoothly and efficiently. We look forward to continuing to support your business, thanks again for recommending us!
Best regards,
The UGP Team
Great company so far
We just started using them, but so far a great experience. Very helpful team. Sorted our transfer from previous suppliers and it was very smooth transfer.
1 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for sharing your experience! We're delighted to hear that your transfer to UGP went smoothly and that our team has been helpful. We look forward to continuing to provide you with great service.
Best regards,
The UGP Team
Great experience with stress free switching
Regan Coates (accounts management) and Sophie Walker (Onboarding) have both been fantastic, making our switch to UGP smooth and without stress.
1 de outubro de 2024
Resposta da UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Regan and Sophie helped make your switch to UGP a smooth, stress-free experience. We're here to continue providing excellent service and support.
Best regards,
The UGP Team
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