Crucial.com Opiniões 2092

02-02-2026 - Crucial Receives my Ram, am told to wait until 16-02-2016 "and once the replacement order is created, we will share order details via email"

16-02-2026 - Crucial Provided no update so I emailed again and they responded the following day: "the issue has been escalated to our internal team. We will update you via email as soon as we receive any further information" and was told it can take 1-2 business days.

20-02-2026 - As expected no updates, emailed again and was told they "escalated to our internal team to investigate the RMA on priority basis"

24-02-2026 - Was notified a replacement order has been created for me and that it "may take more than 2 business days to ship the order" and after that 3-5 business days for delivery.

Each time Crucial gave me a timeframe, they missed it and didn't even bother to give an update. I have had to chase this up like a dog. It's been over 3 weeks since they received my warranty return and still nothing has been sent out. The last time-frame they gave wasn't even useful "more than 2 business days", so basically indefinitely and even after that it will be sent 3-5 days for it to be delivered, so if I do ever receive a replacement, earliest I will have been waiting will be a whole month if I'm lucky. This is simply not acceptable.

I would like to formally recognize an exceptional employee at Crucial named Sushmaa for the outstanding support she provided me today.

I contacted Crucial because I had a defective SSD that was giving me serious trouble. From the very first moment, Sushmaa handled the situation with remarkable professionalism, deep technical understanding, and genuine care. She did not rush me, dismiss the issue, or take shortcuts. Instead, she patiently walked me through every possible technical troubleshooting step, making sure nothing was missed.

What stood out the most was her attitude. She was incredibly polite, calm, reassuring, and truly understanding of how frustrating hardware failures can be. At every stage, she made me feel heard and supported. When it became clear that the drive was faulty, she efficiently arranged a replacement without unnecessary delays or obstacles.

This is exactly what world-class customer service looks like. Sushmaa didn’t just solve my problem — she restored my confidence in the Crucial brand. Employees like her are the reason customers stay loyal.

Please make sure her efforts are recognized and appreciated. She represents Crucial in the best possible way.

Kind regards,
Steve

Abandoning pc gamers for Ai data centre even tho without games crucial wouldn’t be a brand it would have flopped any years go. But the company is that stupid it can’t see ai is going to collapse in the next 5-10 years because it’s not profitable so when that day comes youse are getting boycotted. NO PC GAMER BUY FROM THIS BRAND EVER AGAIN, THEY DONT CARE FOR US AND THEY SHOWN THAT IN HOW QUICK THEY TURNED THEIR BACK ON THE GAMING COMMUNITY WHO MADE THEM

The drive stopped working after 10 days. Luckily, I had purchased it from Amazon so was able to return it for a refund

Useless site, would not accept my email address and password which I have used many times for registering other products. So had to register a new product with a new email address and password. Very slow registration but eventually successful. However when I tried to log in again with my new email address and password, site would not accept my details. Crucial products are ok and cheaper than Samsung but dreadful web site.
UPDATE 3/12/25
To CRUCIAL Wed 3 Dec

I am sending this email as I was unable to contact you by phone. The number 0800 031 4996 is automatically cancelled. I tried 13 times today.
I contacted your chat line this lunchtime, which was extremely slow in responding to my basic issues, so after about 15 minutes I decided I was getting nowhere so will now try email.
As stated in my Trust pilot review yesterday I had problems logging into my account. It did not recognise my email address/password. I have used this email address for several years with Crucial - I have registered 3 external SSD in that account over past 2 years.
Yesterday I tried to register a new X10 SSD but it would not allow me access - failed to recognise either email/password - tried to reset password but was unable to.
So, I registered my new SSD as a new account using my other email address.
The registration took some time but appeared to be successful. I then, some hours later tried to log in to my new account but again it failed to recognise the new account.
Hence my review on Trustpilot.

Maybe your web site/access to accounts has a problem. Anyway, although I have purchased 4 Crucial SSD's in the past 3 years and have had no technical issues with the products, I will seriously consider not purchasing any further products. Your communication with customers, in my opinion, is poor and it is extremely difficult to get support.

Had M2 SSD memory , wichlj delivery, easy navigation on a site, prices ok

Spent 20 mins sending photos and other details to an online agent regarding a faulty 2TB NvMe (one of the chips burnt out) to arrange warranty exchange - just for him/her to drop the conversation and return me to a BOT chat - Apalling Warranty Service - the supposed Crucial lifetime warranty isnt worth the paper its written on as they dont honour the warranty !

Hard drive failed after a couple of weeks of buying and been going through the tedious and worryingly poor warranty replacement service. I delivered the drive back to them, at my own cost, nearly three weeks ago and they claim thwe package has still not been processed by their team, despite it being signed for by them. Crucial refuse to expedite or look into the matter any furether so right now I'm missing a hard drive and a few hundred pounds. AVOID THIS COMPANY. Abysmal service and a product that isn't fit for purpose.

Extremely slow and poor communication on a warranty return have to chase continuously, Although sent proof of receipt and signature being told this is not confirmed.
Compared to other companies this is very poor and just leaves one without a disk and several hundred pounds out of pocket

Awful experience with warranty replacement- denied receipt until I provided proof of delivery - said a replacement order had been created - nothing. Crucial sort this out SGS16265487 or I’m going to be initiating a credit card chargeback for failing to honor warranty.

There was no way of leaving a message directly, so I have made contact ' using any of the methods above'...

Be VERY careful when using Crucial Storage Executive - especially when sanitising drives.

I attached a BX500 1000GB ssd via usb, which was correctly detected by the software. I checked, double checked, and triple checked the model number and the serial number of each of the drives attached to my system, and positively identified the drive I had attached.

I then selected it for sanitising - again, I checked the details each step of the process offered. All matched up.

So I went ahead and clicked on the final confirmation button, and sat back and waited.... only to discover that the WRONG DRIVE had been sanitised. The Crucial drive I had selected remained intact, whereas my data drive was gone - with no hope of retrieval.

Lesson learnt - NEVER risk a procedure like this on a live system with multiple drives. I'm just crossing my fingers that my mirrored data drive restores back correctly...

CRUCIAL - please investigate and rectify this catastrophic bug before someone looses all their data

I been phoning the telephone number given on the Micron Crucial website for support several times today within the prescribed GMT opening hours (The 0800 from the UK). It doesn't matter what option you select on the phone (option 2 for support) 1, 2 or 3 the phone call will not transfer, but you get the same recorded options message again and again and then the call disconnects. The SSD Drive was delivered to me today and it doesn't work. My Crucial Portable X9 Pro 2tb is as good as a chocolate tea pot to me right now.

FIRST UPDATE: I have been contacted by Trustpilot who have asked me to provide addition information to Micron Technology (Crucial) the message says “Provide Crucial.com with more information This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.”

The information they have asked for is my Email Address, my Full Name, My Phone Number and reference Number. This would be against the Data Protection Act here in the UK because they are collecting unnecessary personal data about myself which I don’t want to pass on for my personal data protection reasons.

My complaint as you can see above is the Support telephone numbers for the UK as give on the Crucial.com website don’t work (as detailed above). They weren’t working on Monday 15th September and when I tried again on Wednesday 17th September they were still not working.

I didn’t use the Chat option on the Crucial.com website because likewise this required my First name and Surname, together with my email address.
These fields were all compulsory and needed to be provided if you wanted their support.

I purchased a SSD drive here in the UK. There is no legal requirement for me to register the device (therefor I don’t give out personal data).

So with my complaint just limited to the failure of the Support telephone lines (and I have audio recordings of this) why has Crucial.com not replied to my Trustpilot review, telling me they have fixed the issue, or what the issue is, and or giving an alternative phone number or even an email address to be contacted on?
I have given Crucial.com the exact issue of what is wrong (their telephone support lines) in my Trustpilot review so saying they need more information and they need to contact me is not correct. You have enough information to investigate, just fix the Support Telephone lines.

Instead Crucial.com are asking for personal data that is not required to address my concerns.

In the UK ICO (Information Commissioner’s Office) explicitly says under the Principals of “Data Minimisation” must be “limited to what is necessary – you do not hold more than you need for that purpose.” So are Crucial.com which I believe is a foreign company (outside the UK) are they prepared to comply with the UK data protection act?

The information Crucial.com have asked for is not required to address my concerns.

FURTHER QUESTION: I am wondering the reply from Crucial.com to my original post, was an AI response? Which I suspect it was, as I had told them the issue I had and they say they cannot investigate further without more of my personal details.

THIS IS MY SECOND UPDATE IN REPLY TO Crucial.com’s second Reply to me.

Question to Micron Technology Crucial.com.

Are the replies I am receiving from you generated and or processed by some sort of AI program?

I have given you the Exact problem I am having with Micron Technology Crucial.com within my answer above, but yet you do not understand there is an issue with

1) Your website
2) I see an issue with your company’s compliance with the UK Data Protection Act and therefore the laws in the UK.

So why do you (Crucial.com) say in your reply to me

“ I am sorry to hear about your latest experience with us. Since this was an organic review, we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.”

Please do not treat your customers like idiots. Please do not make allegations that you don’t have any more information to look at this matter further. I have taken the time to lay out exactly what the problem (issues) are and with your website and the company.

According to Google.com the definition of an Organic review is "Organic reviews" " refers to customer feedback provided freely by a customer on a review platform without any direct incentive, invitation or direct connection to a paid product or service meaning the reviewer is not necessarily verified by the company or platform to have made a purchase"

Neither of these two complaints are specific to “paid product or service” form your company.

So please address the issues I have raised and treat me with respect.

Warranty claim is a bare faced lie. They tell you they will ship a replacement and then don't. Multiple chats with support and nothing happens. Completely frustrating and I will never buy another Micron / Crucial product.

2TB NVME drive failed after 9 months, Crucial asked me to send in for an RMA. Drive arrived on 4th of August and every time I contact them I am asked to wait longer and longer time periods. Replacement should have shipped at latest 18th August, it is now the 27th and nothing and now support is non-contactable.

Update: Crucial have now responded here, and I have also got out of the blue a text from UPS with tracking info for the NVME drive. I am upping my review from 1 start to 3 stars, and changing the title. I am still not happy at all about the communication (or lack of) and I think the process could be improved a lot.

Ordered an NVMe SSD (2tb P3 Plus) online a couple of years ago with a 3 year warranty. Well the SSD failed (lost my data but that's my fault for not backing up). Contacted crucial who offered to replace it RMA #SGS99470272. Sent back the broken SSD special delivery, by business laptop needed a replacement. Found it it would take them up to 10 working days just to process the return. Well I waited the 10 days and when 10 days had elapsed since them receiving the SSD (Got a notification of the delivery time from the courier) I emailed the company. I got a very rude email that terms and conditions state that up to 10 days are needed and that they had till the end of the day. That was not technically correct but hey I waited until the next day and they said that because of some issue with their system that they had not issued a replacement order and so they did so and I should expect an email for dispatch in 24-48 hours, was given a return order number #610389564. I called 3 days later asking for an update, and why I got no dispatch email. They apologised again, and said problems with their ordering system meant that the dispatch did not happen. Well after another week no dispatch email so phoned again. They told me again about problems with the system. Although I asked them why it was so hard to send out a replacement, they said that it was out of stock. Now over a month since the SSD failed an no return. Been told again they will generate a dispatch order, but as it is not in stock no idea when it will arrive to me!

Update: phoned up today (9th April 25), spoke to customer service. They said maybe in stock in 5-7 business days. I'll wait till then to see if anything comes about.

Update 2 (later same day): Now, got an email from the team, new update for item back in stock is the 23rd May 2025, so over a month away, not sure where the previous estimate came from...

(Update 3 - 10th April) I responded to yesterday's email enquiring if I could do anything to speed up the process. I asked if I could pay to upgrade to another product that is in stock or maybe get a refund so I could purchase from somewhere I could get a part. Got a response saying they would dispatch a different part (slightly updated model - P310) free of charge and I should have details in 24 hours. This is looking more hopeful now, and the team are now responding well to my enquires. Will keep updated.

Update 4 - 14th April
Well maybe my previous post was a little over optimistic, we are now another 4 days on, I've sent an email to enquire why there is no update but I've heard nothing. Call centre closed today, I'll try again tomorrow I suppose.

Update 5 - 15th April
Called again today and they have bow dispatched the replacement! Hopefully will arrive no problems. Will update wen it arrives. Only taken about a dozen phone calls and a dozen emails.

Lavish from crucial support was very helpful and had a patients of a Saint , he is a asset to crucial support.

Many thanks

Dharmesh

Ordered some memory for my son's PC for Xmas. 2 days after ordering it I received an email saying it was out of stock and may take 7-10 days to be replenished. I called them the next day and after initially being told my order number isn't recognised I was then told I can't cancel the order because it's already been shipped. 10 mins after the call I received another email confirming this. Had to wait until after Christmas to start a return and the tracking information shows it was received by them on the 22/01/2025 but I still haven't received my refund. I have emailed twice asking for an update and all I'm told is they've asked the returns department for and update.

21/02/25
Still waiting for an update on where my refund is 1 month after the item was received back to Crucial.

The SSD arrived safely and installation was just as explained in the crucial videos. The installation kit was really helpful although the bracket was not suitable for my 12yr old PC. I managed to work around that. Interesting that parts travelled across Europe in 24hr but sat for 8 hrs in customs and 2 days in my nearest distribution hub (weekend). Not a problem as delivery was 3-7 days. Very satisfied customer (female aged 75).

Delivery was on time. The product P3 Plus
1TB PCIe 4.0 NVMe M.2 SSD has transformed my wife’s snail speed all-one-desktop computer into something that is now a pleasure to use. l also purchased 8GB DDR4 memory to help along opening bigger files.
All in all pleased with both products.

tracker made it easy to see progress of order. came on time. nicely wrapped, and undamaged.
Good price too

Great external hard drive - works exactly as it should. I bought it to work with my phone as a back up and works perfectky