Crucial.com Opiniões 2092

good product range and advice, but slow deliveries from Europe

If the product you ordered is ok then all well and good. Mine took over 2 weeks to arrive and then found I couldn’t fit it to my PC. Trying to contact Crucial is tortuous in the extreme. Website appears broken and told me my order number not recognised. AI chat it is utterly useless. Phoning you get an automated response with 3 options, none of which do anything but got through the options again. Having eventually got through and sent an RMA have been waiting over 2 weeks for my refund and so far failed to contact anyone!! Will never use again.

Took my order and sent confirmation email. Then 20 mins later PayPal told me the order had been refunded. This was very confusing as I didn't even get a cancelation email from Crucial. Not knowing if I had an order or not I was forced to take the risk of ordering same item from elsewhere.

Ordered some memory. order 9000018724 Not delivered,according to tracking the order got stuck/lost in Chelmsford 5th Jan . tried to contact Crucial support helpfully all their emails on the website are the no-reply variant, 0800 phone numbers are automated and cut you off and the AI doesnt cover this circumstance. FInally got an email back from crucial eu support at micron.com telling me to return the product for a refund.... er .. it didnt deliver. If anyone from Crucial/Micron is remotely interested and you have loads of emails from me. Otherwise i have just lost GBP100 approx and have no redress. cant recomend buying direct from crucial,

Unable to contact.

No email on the website, no response on social media. How am I supposed to return something if you do not respond?

It took a while for a parcel to get going from Czechia. Then went via Germany, Paris, Stansted Airport (just 4 miles from us), then Dartford, Chelmsford and then ... who knows? They claimed no-one was in - two of us and builders outside! Thanks Crucial and FedEx.

I went to Crucial Customer (no)Support. Rang the 0800 number which it says is open till 1800 GMT. No it's not - I rang at 1725 GMT. Oh, and nowhere to end an email or issue a complaint.

I placed an order over a week ago. I received emails saying the order was on it's way, but the tracking showed nothing, no trace - the order number was not recognised, and although I had created an account, again there was nothing there - my account didn't exist. I'm sceptical that I'll ever receive the item. I'm not a techy, just trusted the website. Maybe it is coming from US?
Update! Package arrived! Thanks!

It's a shame I have to write this review really. Crucial used to be a respected company with a reputation for stable and high-quality products. Sadly that no longer seems to be the case.

I bought 2 brand-new SSDs from them less than a year ago. Within 6 months of the drives arriving and being fitted, both developed the exact same fatal issue. They would hit 100% usage while barely doing 50kbps read/write and as a result, the computers they were in were practically bricked.

I submitted a support request. I was expecting the usual run around, but the script their agents are given was surprising even given my expectations. They set an extremely accusatory tone and I had to battle hard to get them to admit that the issue was with their products. I'd tested everything, tried every possible fix and configuration and knew for certain that the drives were at fault. But I was made to feel like a scammer at all turns of the conversation.

They did eventually accept my warranty claim and sent the information for me to send off the drives to be replaced. Sadly this isn't the end of the story.

I was told "up to 10 business days" and the replacements would be sent out. Sadly, it's now been 25 days (19 business days) and there's still no sign.

During those initial 10 days, they had an "administrative issue" causing some kind of delays to the process, but decided the best course of action was not to notify me of any issue and hope I just didn't notice...

I, of course, followed up several times and every time they added more and more time onto the predicted wait. The only "compensation" they offered for all this wasted time was 10% off my next purchase.... Completely worthless to me given that not only can I get the drives cheaper literally anywhere but their online store, but I will NEVER be buying another Crucial product after this experience.

So the time finally came around yesterday when they finished processing my claim (24 days after the original delivery date). They sent me an email saying the drives are about to be shipped. Finally a glimmer of hope in this whole ordeal? Sadly not. The very next morning they tell me that they in fact do not have any replacement drives in stock.

No mention of "here's what we can do instead", or "we're so sorry this has happened, here's a way to make it up to you". Again they send a beige email with no apology and seemingly hope that I'll take it lying down that they've messed me around YET AGAIN.

So I hop back on the live chat for what feels like the 20th time because it is. This time is even worse. They bounced me around multiple different agents, each agent could barely muster a single sentence every 5 minutes, and they even abruptly disconnected me mid-conversation. I'd love to say I was extremely rude and probably deserved it, but I was doing everything I possibly could to stay polite and calm.

The end results: replacement drives (that I have no trust in after this) set to arrive over a month after my original claim. No compensation, barely even a word on trying to fix the issue at it's source. Singlehandedly the worst warranty process I've ever experienced. If a company were trying to speedrun building a collection of people actively warning against using their products, they should take a leaf out of Crucial's books.

For the love of god, do not trust this company with any data or machine you rely on. Clearly, their quality control has gone out the window, and their customer support is easily the worst of any major tech company I've dealt with.

Terrible RMA process

Had a crucial ballisitx module fail after a year of use so contacted them for warranty support. Initially the representative was helpful and quickly offered to replace it. However this is where the troubles began. Initially I was offered their lowest spec RAM (2400 CL 22 / no heat spreader,) to replace my 3600 CL16. I politely declined and asked for an alternative solution - I was offered a single stick of 16gb Pro memory (still only 3200 CL22) which I again declined given I was sending back a 2 stick kit. I asked if a refund would be possible as their current offerings do not meet my previous quality and they eventually offered a 32gb kit of the pro, I figured it was the best I'd get from them given they refused a refund.

I was advised that upon receipt of my old memory they would dispatch a new kit within 10 working days. At this stage I have been waiting for over 3 weeks for the RMA to be processed. I have chased them daily for an update to recieve the same copy and paste reply of 'we've escalated this with our RMA team but have not had a response'.

Avoid using them at all cost, the replies are slow and unhelpful and overall the process has been awful. I've ened up just buying a new kit elsewhere and will chuck their rubbish on Ebay when it eventually shows up.

It's been two weeks and still not received my order.

I phoned them to cancel it previously and told I couldn't as it was 'marked for dispatch', not even sent out yet!
Tried to use the website returns form but certificate has expired.

It was marked as shipped 5 days ago using Royal Mail 24 but still hasn't actually been received by Royal Mail.

I used to get all my RAM and storage from them. Never again.

Used to be an amazing company; however their current website is a joke if you're ordering as business.

- Once ordered your order date shows as "Invalid Date" if you're using Safari.
- The tracking links you get emailed and on the website don't work
- The view invoice link displays a white page
- There's a load of console errors in the browser console
- As another reviewer mentions invoices don't have GB VAT numbers (if you CAN get an invoice in the first place).

Amazing. They then announce names publicly on their replies as well. Well done…

uk.crucial.com No VAT number. Asked support to supply me an invoice with VAT and I received an invoice with 20% added as 'tax' and in the email an Irish VAT number (which of course I cannot use). This means don't buy from here for work unless you want VAT hassle. The RAM has not turned up either.

Still waiting on a refund, been told three different things by three diffferent people on the phone. Asked to speak to manager but there was no availble. I was being asked to repeat myself on the phone every time I said something more complicated than basic english. £200 of my money they still have and no closer to a refund.

I used the online scanner which identified my existing ram and suggested I added more to an empty slot. Very reasonable price so I ordered, received and installed 16gb ram stick. All perfect, Wouldn’t hesitate to use this company again

I haven't had cause to use Crucial for some time now. It's nice that the service is stall as good as it's always been. Very happy

Order received in time and in good packaging, as described. Very professional.

One of the best in quality and price. Happy to recommend.

I will admit I bought the wrong ram from them for my work laptop (ended up with pc ram as the scanner tool wouldnt work). Crucial were informed of this the day I received it and had got the item back on the 16th of last month as it was signed for. I then waited the 10 business days but after hearing nothing had to call them, only to be told they hadn't received the item according to their system. After providing the tracking number they then accepted it had been returned and I was advised to wait a further 2 business days... still nothing so had to ring AGAIN to be told another 2 business days! Still nothing... yet to hear anything else as the office was closed by 4pm yesterday (Wednesday) so couldn't even ring.

At this point it has been a month since the purchase and 3 weeks I've been waiting for a refund. I can't use my laptop until I have the ram and I can't buy the right ram until I get the refund so its had a massive effect on my work! Absolute rip off merchants and I will never purchase from them again. Had to start a dispute with my bank to try and get the money back so we will see how that goes.

It is a very easy to use program. I was only needing extra ram which I ordered. It arrived in a few days and is now fitted and everything works great. keep up the good work!