I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Ver mais
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Ver mais
A empresa respondeu
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Ver mais
A empresa respondeu
I had an shopping experience with them in my UK vacation
Affordable clothes, nice variety to choose from, classics, casual and more street styles. The one thing you should it’s how much time you need to spend exploring their broad range to find really decent piece. Because from the first look the shop looks enormous, seem like it never ends, and clothes looks not super attractive. But if coming closer and look in detail, put on it, or last but not least use the help of sales assistant you might find what suits you. I did. Quality so far lived up the expectations. For such price, it’s catch
8 de outubro de 2025
Opinião espontânea
I work hard for my money and entitled…
I work hard for my money and entitled to my money back. Will never make the same mistake ordering from these thieves again.
2 de janeiro de 2025
Opinião espontânea
J’ai commandé un lot de deux polos
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solution : ni rembourser, ni envoyer le deuxième… Et ils disent d’essayer de trouver une autre solution (mais quoi?). Bref, expérience décevante, marchand à éviter absolument.
22 de setembro de 2023
Great quality.Loved it
29 de agosto de 2022
Resposta da DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
The T-shirts were very poor quality…
The T-shirts were very poor quality after one wash they were shrieked
12 de junho de 2023
Resposta da DeFacto UK
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
The service was very nice I got my…
The service was very nice I got my delivery on time and the product quality was very good I am satisfied with what I purchased.
14 de junho de 2023
Resposta da DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Received lovely jacket very quick and for a reasonable price
Really happy with the jacket, nice colour, good material and lovely fitting. Also is not that expensive.
12 de junho de 2023
Resposta da DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Resposta da DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Resposta da DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Prompt service and delivery
Prompt service and delivery, The items were beautifully wrapped. The quality of the knits were rather disappointing, but fair for the price.
2 de junho de 2023
Resposta da DeFacto UK
Greetings,
We are so happy to see your review! Thank you for taking the time to share your feedback with us. We always strive to improve and hoping to get a 5 star next time.
With best regards and wishes.
DeFacto Customer Experience Center
Very bad first experience - don't waste money
Everything was wrong from the start. The delivery driver left my parcel outside and it was stolen. I tried to contact their careless customer service and over the period of 3 weeks I was being told they are investigating with the courier. One part of my original order arrived separately and the quality was rubbish. I was so tempted to return it. 😩 wasted money. I had to dispute the issue with my credit card provider as the defacto were useless.
And they always reply with a generated email like they did to my review. Scam warning
5 de junho de 2023
Resposta da DeFacto UK
Greetings.
We are deeply sorry that your shopping experience with us didn't go through as expected. We are currently in contact with the cargo company in order to resolve this inconvenience as soon as possible. Please keep in mind that you can always contact us at support@defacto.com for further requests.
Best regards.
-DeFacto Customer Experience Center
Quick delivery and beautiful clothes
30 de maio de 2023
Resposta da DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
3 de junho de 2023
Resposta da DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Very bad quality material
2 de junho de 2023
Resposta da DeFacto UK
Greetings.
We are so sorry to hear that your shopping experience with us didn't go through as expected. We offer a free of charge return process for all of your orders, you can use it to return your order back to us and please don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
i was happy initially as trousers have…
i was happy initially as trousers have a nice design and comfort. However they do not last. worst is that i have tried to buy the same pair later and just the sizes are not the same a 42 now is not the same than a 42 3 months earlier. really terrible
25 de maio de 2023
Resposta da DeFacto UK
Greetings.
We'd like to express our apologies for the inconvenience caused. We offer a free of charge return process for all of your orders, with that being said, if you no longer wish to have it or if it doesn't fit you etc. please keep in mind that you can always return it back to us and don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Disappointing Costumer Service
I ordered a dress from Defacto and at the time of purchase it automatically used billing address as shipping address. I immediately sent two emails to change the address, no one responded. Next day I emailed again and used watsapp to contact Defacto to make address change. But the customer services kept saying that they can’t do anything to help, so please stop contacting them in this matter.
I have never come across such unhelpful customer service. Never received my dress or refund and nobody seemed to be bothered to help.
Extremely disappointed!!!
29 de maio de 2023
Resposta da DeFacto UK
Hello,
We are deeply sorry that your shopping experience with us didn't go through as expected. Your order is currently ready for collection at your local parcel shop. We are sending the details to your e-mail address.
Please let us know if we can help with anything else.
Best regards,
Customer Experience Center
Everything went smoothly from ordering…
Everything went smoothly from ordering 2 items,same item different sizes.to keeping 1 item and returning the other. Refund put into my account quickly
Thank you for a great experience
24 de maio de 2023
Resposta da DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Perfect the refund is very quick and…
Perfect the refund is very quick and the quality of the clothes are really nice
25 de maio de 2023
Resposta da DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Horrible Shop
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I wore it on a hot day & little nit later the colors under the arm were all mixed in a disgusting way, went home & put it in the washing machine but it came out the same, so you'll pay £45 for a horrible quality dress! I reached out to their customer service & all they offered was £10 discount off any purchase as if I would ever buy eny thing from them again! Worst shop ever & absolutely horrible customer service
17 de junho de 2023
Opinião espontânea
Resposta da DeFacto UK
Greetings.
We'd like to express our apologies once more for the inconvenience. In line with our research, it has been determined that the mentioned problem is caused by usage. We are so sorry to inform you that we are unable to provide further assistance. Our sincere thanks for your understanding.
Best regards.
-DeFacto Customer Experience Center
If you want your items within the 5/7…
If you want your items within the 5/7 days delivery promise, don’t order anything, it takes weeks, not a recommended provider.
28 de maio de 2023
Resposta da DeFacto UK
Hello,
We sincerely apologize for the inconvenience and want to thank you for leaving a review. We understand your frustration and are working closely with courier company to figure out why delays are occurring and how to fix them. Unfortunately, we do not have control over the shipping process once your order is shipped out. Please let us know at support@defacto.com if there is anything else we can help you with. Thank you for your understanding in advance.
DeFacto Customer Experience Center
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.