Russell Hobbs Opiniões 

My Russell Hobbs steam iron developed a fault last year, and as the product was still within its warranty period they sent me a replacement. However, the replacement has now also developed a fault, and because the original warranty period has expired they won't do anything about it. Very poor customer service, and I would avoid buying their products.

Polite and clear communication, great response times, excellent service.

Responded quickly to an online request to help regarding an issue with a product. Sorted out the problem to our satisfaction.

They efficiently and promptly…to my satisfaction resolved an issue with my appliance.
A pleasure to deal with which unfortunately
cannot be said of many major companies nowadays.

Thank you Russell Hobbs.

Very helpful member of the staff who has solved my problem for me.

The customer service we received was excellent my husband thought that the replacement would be just the top but to receive the whole thing was amazing and so quick. Thank you very much.

I had a faulty iron which is still under warranty. Nicoleta was very helpful in guiding me through the process of claiming a replacement and was extremely fast in replies.

The company dealt with the issue of my broken breadmaker machine (which was still under warrenty) promptly and, after I forwarded all the relevant information (purchase receipt, photos, video of the problem etc.) a replacement arrived within a few days. I did, however, struggle to find details of where to send warranty claims as the button for "warranty claims" sent me back to the Russell Hobbs home page. I sent my claim to another department who very helpfully gave me details of the correct department to send it to. I can't fault the response from there on in.

Very efficient service from Sebastian M. Replacement arranged under extended warranty

I had an issue with a faulty product.
The process to claim a new product was through email but it was dealt with quickly to my satisfaction.
Great customer service experience.

I had purchased a Russell Hobbs Genie 2 in 1 hand-held steamer last year. This device was working perfectly until a few days ago when I switched on and the flashing light did not work. As I had registered for an extended warranty, I contacted Russell Hobbs and after supplying some photographs for evidence, the company has offered me a new device. The person dealing with my problem via email, was extremely helpful and courteous. I recommend this company without hesitation as my problem was dealt with in a very efficient and courteous manner.
The Genie hand-held device is a wonderful assistant to steaming bedding or clothes and I recommend the product.

Irinel was very helpful and efficient. Great customer service. Keep it up Russell Hobbs

Russel Hobbs have an excellent Warranty

Russel Hobbs have an excellent warranty that guarantees your item for two to three years. When my appliance stopped working I contacted them.

Ioana was my point of contact and from the initial telephone call the customer service was friendly, professional and efficient. Within 24 hours she had resolved the problem and authorised a replacement appliance. This company is excellent, no fuss, fast, efficient and professional.

I was treated with courtesy, respect and kindness in all communications and I cannot fault the company or service in anyway.

I reported an issue with my kettle that had stopped working. The service I received was excellent and the whole issue resolved very quickly.

Why can't all other companies be as efficient as Russell Hobbs. My problem was sorted smoothly and efficiently. Couple of hours and replacement product was sent. Four working days from start to finish. Well done Russell Hobbs!

Prompt reply to my email regarding spare parts for my kettle. Within days they are on their way! Very easy to deal with this company.

My appliance stopped working after 2.5 years, but the team at Russell Hobbs made the warranty claim very simple. After I sent them the relevant details and my proof of purchase, they verified the fault and arranged a replacement fast. Very happy with how they handled it.

Customer Service, (Paul), were helpful and practical, and brought the problem to a satisfactory resolution within a day.

Excellent and prompt communication, tried to resolve issue remotely, but when that failed offered a replacement item

Their customer service was super helpful. I explained my issue, and they responded very quickly and offered to send a replacement product. Thanks!