Russell Hobbs Opiniões 

We were very impressed with the after sales support team. Prompt responses, clear requests for information and a quick decision about a replacement. Thank you

The company is very responsive and solves my issue with a product I bought nearly 2 years ago. They are polite and provide clear instructions for their products. What a fantastic customer service that is uncommon nowadays!

I purchased a Russell Hobbs kettle which is an excellent kettle. The button mechanism which opens up the lid developed a fault. I contacted Russell Hobbs and responded to the questions that they asked me about my use of the kettle and I sent them my response together with the photos and a video demonstrating the issue. The company honours its product warranty and the customer service was excellent and they are sending me a replacement kettle

I called about a faulty iron, very polite and patient customer service from Nicolette. My iron cannot be repaired so they are replacing it for me, you cannot argue with a service like that, it’s above excellent. Thankyou

I had a problem with my sandwich maker, it was still under warranty so I contacted Russell Hobbs customer service.
I was in contact with Sebastian who was exceptionally helpful and after a few photos of the machine showing the fault, Russell Hobbs are now sending me a new one.
Fantastic customer service!

Reiskocher ging in der Garantiezeit kaputt, Support war gut erreichbar und haben mir ohne Probleme zugesagt, das Gerät auszutauschen. Von daher bin ich zufrieden.

For once I am at a loss.
This has to be one of the best customer services I have ever experienced.
It was clear, straightforward, quick,went above and beyond to resolve any issues.
The offer was very generous and Ana was very professional and warm. Thank you again!
Highly recommend their appliances, have used then for over 3 decades and their customer service was a pleasure to deal with.
Thank you 😊

I had bought a product more than 1 year ago on amazon, two cups of my product brocke, i contacted the support and they send to me a new whole product. Im verry happy with the help they provided.

The whole customer service experience was fantastic! My call was answered quickly. The advisers were great. They listened and then explained the information they needed from me. It was a refreshing change to receive such great customer service these days.

Unfortunately my kettle was faulty in the 2 year guarantee period but Russell Hobbs dealt with it really quickly via a short telephone call and replaced the faulty kettle very quickly after I provided proof of fault via short video and original invoice.

My bread maker developed a fault about 1 month before the warranty ended. After a few emails and photo evidence they supplied a brand new machine - many thanks.

Submitting the warranty claim form was a bit of a palaver (feedback provided separately to Russell Hobbs, via their survey), but once I'd made contact with support the customer service was excellent and I received a replacement kettle a few days later.

I am happy with my latest purchase, which I chose partly because of a very helpful response from customer support when I had a problem with a previous Russell Hobbs item.

Outstanding customer service, enquiry was handled very quickly and reached a satisfactory outcome. Would recommend to friends & family

I bought the Russell Hobbs Supreme Steam Iron (2400W, 110g Steam Shot) from Amazon because it was shown as one of the recommended choices. I’m disappointed with it. The power cable is too short and doesn’t reach the end of my ironing board, which makes ironing very awkward. Also, the purple coloured water tank makes it difficult to see the water level when filling the iron. These may seem small issues, but they make a difference using the iron. I tried to leave a review on Amazon, but some of the details were removed.

Review specifically for the Calm Kettle. DO NOT buy this kettle. It is highly dangerous. Once boiled it doesnt pour out of the spout properly and starts gushing and spraying and spluttering. Never seej anything like it and I am baffled how it passed safety tests. This piece of trash is massively over priced and i have never hated a kettle so much. I dont know why its called calm, its anything but. Im now officially scared to pour from it. In addition, the base is massive, its absurd. 50% of the time it blips out and fails to turn on. It is NOT quiet boiling. I also expected a calm glow orange light, but it causes a pride parade every time you turn on with ridiculous rainbow lights that dont match anyones kitchens. As for the tunes and absurd songs, fortunately we can turn those off but not all the stupid lights. I will never ever buy a RH appliance again.

Initially, I was disappointed with not being able to register my steam iron as faulty. The web pages and the online form were difficult to navigate, and when I pressed “sent” it looked as though the case had got lost in the ether. To my surprise, 12 hours later, I received a response from Russel Hobbs acknowledging my registration and confirming that the matter was being investigated. Although nowhere in the process did I encounter a human being, Russel Hobbs did agree to replace my faulty iron. This was done quite quickly and without too much hassle, although it would have been 5 stars if there had been a human being to help me. Essentially, what I’m trying to say is that although there was no human interaction in my case, which I found difficult to grasp, I found in my opinion the people behind the online forms and other systems did put in a human touch and delivered the right result. Well done, Russel Hobbs

A problem with a product was dealt with very efficiently and promptly, such that I would have no hesitation in recommending the brand. Any company can have an issue with a product, how that is dealt with is the true measure of quality.

I had a few problems with my iron that I bought in 2024. I contacted the team and have received the best customer service! Many thanks

I had an issue with my Inspire Black Kettle under warranty when it stopped switching off automatically. I submitted a claim via the website in the evening and received a reply first thing the next morning. After answering a few questions and providing photos/video proof of the fault, customer service quickly approved a brand-new replacement to be delivered in 3–5 working days. The entire process took about 30 minutes of my time to sort out. Efficient, polite, and very happy with the resolution!