Russell Hobbs Opiniões 

efficent , helpful and friendly

Excellent customer service. Very quick responses to emails. Efficient and detailed information.

This was tough to give an honest star-based review because it's been a mixed bag. I finally settled on 3 stars and here's why...

Let's start with the kettle I bought in 2020. It is now 2026 and it is still going strong. No arguments at all there, it's earned my respect.

Now let's look at the Fridge that I bought at the end of 2024, which lasted just 20 months. Not very good, but the customer service was first class. I was all but having a chat with them in real time, via email, it was that fast!

I expect a fridge (cost £179) to last, at worst, 5-7 years, but to be generous, let's say 5 years, or 60 months. The fridge lasted just a third of that so a 33% knockdown for a refund would have been fair, I guess. I was offered half on a 2 year warranty, which proved to me that warranties mean very little. At first I was hoping for a replacement or money back, but once the warranty has passed 6 months, they do not have to honour that, backed by law, or so I was led to believe, so I accepted the 50%.

The fact that 50% was a dropped star, they were not content with that and decided to make me wait a full 10 days before issuing the refund, hence another star dropped, especially considering that we're now in the age of instant transfers. I was not impressed.

Nevertheless, I did get my refund, albeit on the cheap and I did get excellent customer service whilst these terms were being thrashed out, so less than 3 stars would probably be insulting.

I decided to upgrade my fridge to a Bosch and will let Russell Hobbs take care of my smaller items, like the kettle for example. They appear to excel with these.

Elena explained everything I needed to do, very clearly and helpfully, and made everything easy.
Thankyou Russell Hobbs for the replacement, as my wife loves your products.

Chris was very helpful and polite made the whole procedure very easy with a replacement under warranty

Corina of the Russell Hobbs team who responded to my query regarding the failure of one of their products was very efficient and handled the issue promptly and professionally.

Excellent product and service from the RH Team.

My stylish new iron is super efficient and makes ironing less of a chore.

Amazing and very quick customer service. Overall very satisfied experience. Arranged a full replacement for a faulty part on air fryer.

It was all dealt with quite quickly. We had a favourable outcome as well. Thankyou Russell Hobbs.

We bought a Russell Hobbs iron just under 3 years ago and duly registered it at the time. It had worked perfectly until this week when it failed to warm up. We messaged the HelpDesk team using the website link and Ioana at RH responded and sought additional details of the product and video / photo evidence which we duly provided. Based on this, RH agreed that the iron is now broken and have agreed to send a replacement. Great service and very prompt response to our request. The whole experience encourages us to use the RH range of products even more. Thank you again

The support team is helpful and engaged, provides quick response. Very good experience.

Excellent customer service. Professional attitude and attention to detail by the personnel I have engaged with, especially Anne Marie. I'll recommend Russell Hobbs.

I called on Monday as advised by Argos, as the hand blender purchased in June 2025 had a fault and it was out of the Argos years' guarantee. The RussellHobbs warranty is for 2 years. Spoke to a very helpful lady in Customer Service, that requested photos and video of the fault, and other details. She emailed on Tuesday morning to advise that replacement is on its way. Could not ask for better service! Thank you.

Had an issue with the lid release mechanism on a kettle purchased from Amazon which was within the 2 year warranty period. Having shared details about the issue a replacement was arranged. Very happy. Recommended.

Our iron was not functioning properly but we had an extended warranty. I contacted RH customer services and spoke with Anne Marie who was fantastic. She stayed beyond her working hours to speak with me and called me first thing in the morning to ensure I received her email. I simply had to provide some basic information and on the very same day Anne Marie authorised a new iron of our choosing with a value of £10 more than our faulty one. Brilliant customer relations and i would definitely buy with confidence from Russell Hobbs. Thank you.

I received a prompt and positive response from Russell Hobbs re: a product that failed. Very pleased with their service

It is not often one gets great service a swift response and a great resolution. I cam honestly say Russell Hobbs honoured a 2 year warranty albeit only 2 months left to run. The response times were exceptional.If only othrrs could do the same. I will on this experience keep buying RussellHobbs

It was easy to contact the support team, and the response time was very quick. Elena was clear, helpful and arranged a replacement without any difficulty.Thanks!

The switch lever on my kettle broke apart so I contacted Support regarding the issue & after a little information was exchanged & as the item was still under warranty they provided a replacement.
Quick & efficient service - thanks

I informed Russell Hobbs that my irons lead was very hot, they asked a few questions and I replied honestly. They then decided to replace my iron with a new one no faffing around. My new iron arrived today, customer service excellent thank you